Customer Service Supervisor

Mary McElroy

*** ******* ** *** *, Chippewa Falls, Wisconsin, 54729 * 715-***-**** * *************@*****.*** WORK EXPERIENCE

CDC CAREE DEVOLPMENT, Eau Claire, WI

Food Service Supervisor, Apr 2017 - Present

Cook food or prepare food items, such as sandwiches, salads, and ice cream dishes, using standard formulas or following directions.

Balance receipts and payments in cash registers.

Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.

Order items needed to replenish supplies.

JLH, Mar 2014 - Jun 2017

Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.

Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or preparing nutritious meals.

Participate in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services.

Food Service Supervisor, Jan 2002 - Nov 2017

I helped serve the soldiers,either set up, grill,deep fryer,Prepping food for 200 to 2500.using conventional oven,slicer,tilt, soup kettle mostly Hobart.

Cook,prep food,serve food,used cash register, I was in charge of 20 workers,. Ordered food, inventory, Cook,bartender,waitress,buying of products., May 2005 - Aug 2012 Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.

Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner. Investigate and resolve complaints regarding food quality, service, or accommodations. Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.

Maintain food and equipment inventories, and keep inventory records. Establish standards for personnel performance and customer service. Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs.

Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities. Review work procedures and operational problems to determine ways to improve service, performance, or safety.

Notify kitchen personnel of shortages or special orders. Select food items from serving or storage areas and place them in dishes, on serving trays, or in takeout bags.

Collect and return dirty dishes to the kitchen for washing. Monitor and order supplies or food items and restock as necessary to maintain inventory. Pack food, dishes, utensils, tablecloths, and accessories for transportation from catering or food preparation establishments to locations designated by customers. LSS, Feb 1985 - Jun 2000

Conduct head counts to ensure that each prisoner is present. Monitor conduct of prisoners in housing unit, or during work or recreational activities, according to established policies, regulations, and procedures, to prevent escape or violence. Record information, such as prisoner identification, charges, and incidences of inmate disturbance, and keep daily logs of prisoner activities.

Inspect mail for the presence of contraband.

Maintain records of prisoners' identification and charges. Settle disputes between inmates.

Provide to supervisors oral and written reports of the quality and quantity of work performed by inmates, inmate disturbances and rule violations, and unusual occurrences. Serve meals, distribute commissary items, and dispense prescribed medication to prisoners. Sponsor inmate recreational activities such as newspapers and self-help groups. I worked at lss in Eau Claire,wi,I worked at the affinity house . These ladies had just come out of prison. EDUCATION

MARY MCELROY, Chippewa Falls, WI

I was at cadott grade school,Chippewa senior high,Cvct Dietary manger. I have not kept up my license. ADDITIONAL SKILLS

I have been in charge of up to 20 employee.I have cooked for large amounts of solidersIam hard worker, very flexible, willing to work when ever needed. I have also worked at farmn center.Where I worked with women who come out of prison.up to 15 at a time.

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