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Customer Service Executive Assistant

Location:
San Diego, CA
Posted:
July 18, 2022

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Resume:

*

Nargis Azizshahy *** 858-***-****

adrr65@r.postjobfree.com

Career Accomplishments:

Beside the Professional Job and Lecturer, I owned a private Business of Coffee Shop (Icafe) which had three branches in Kabul established on March 2017,

Ability to plan and achieve goals and objectives in a timely and professional manner .

Eleven years of work experience in women empowerment, women economic growth/Gender Equality, management, finance, administration and enhancement of revenue at national level and capacity building

Part time lecturer at UMEFF SWISS/Duniya University, lecturing management subjects to MBA in Afghanistan

Chronology:

Organization of National Security Council

Head of Self-Reliance and Revenue protection of Security Sector Feb 2010 - August 2021

Women empowerment at the security sector and promotion of women at different entities of government and public sector.

Revision/Assessment, Monitoring, and programing of self-reliance, national treasure, effectiveness on security sector finance.

Review and monitoring of Afghanistan mineral and other basic infrastructure.

Coordination of programs and working on changes and purposing reform to prevention corruption and misusage.

Coordination and programming of preparing security plan for protection of revenue and national treasury.

Monitoring from the process of service and support of security sector.

Working on self-reliance and reform, to abandon corruption on Mine sector, Money Laundry and Water Dams of Afghanistan

Ministry of Mine and Petroleum, (MoMP) Kabul Afghanistan Feb 2019 - Jan 2020 Acting Director to State Owned Enterprise Directorate of MoMP

Develop the State Owned Enterprises Directorate (SOED) annual work plan in-line with MoMP strategic plans and the enterprise plans and obtaining the approval of the leadership.

Build working relation with the private sector for the purpose of investment in the relevant SOEs in accordance with laws and regulations.

Provide communication and coordination between the enterprises and the Ministry of Mines to coordinate the enterprises’ activities.

Identify and regulate the volume and value of services provided by the directorate towards the implementation of the programs.

Provide educational facilities and skills upgrades for the technical, financial and institutional structure reform process in cooperation with the Ministry of Finance SOEs Directorate and other relevant stakeholders.

Having a standard financial plan and make savings in the SOEs yearly expenses.

Raising the level of revenues and implement the SOEs development plans to identify the business opportunities.

2

Guidance and cooperation with staff from the Directorate of Enterprises to set out initiative in preparing and regulating proper work plans.

Conducting of seminars with the investors in job related areas of responsibility.

Provide the SOEs employees with the required technical support for the purpose of providing better services, consultation and technical views on the ministry strategic objectives.

Control on preparing and submitting of the SOEs income and expenses balance sheet report.

Prepare and verification of an effective mechanism to coordinate the affairs with the ministry SOEs’ technical directorates for the effectiveness, usefulness and transparency in providing better services to the public.

Restructure and reforming of the SOEs in accordance with SOEs law for the purpose of more effectiveness.

Independent Administrative Reform and Civil Service (IARCSC), Kabul Afghanistan Senior Recruitment and Technical Expert: Recruitment Board IARCSC Sept 2018 - Feb 2019

Chairing as head of committee of interview and shortlisting of candidates.

Preparing questions for the interview panel.

Analysis of job opportunity and market value for management and leadership positions.

Monitoring and planning recruitment of candidates at the public sector.

Tracking and writing statistic reports of recruitment monitoring department.

Conduct SWOT of monitoring and evaluation, plan for recruitment.

Develop spreadsheet for the M&E department to track open and ongoing positions for recruitment.

Coordination between government offices and monitoring for recruitment.

Supporting the recruitment board director/commissioner on daily tasks and objectives of recruitment board implementation.

Ministry of Mine and Petroleum, Kabul Afghanistan June 2018 - Sept 2018 Senior Program Implementation and Donor Coordination Advisor

Develop an action plan based on job description.

Full/ or sole responsibility for the program implementation. Provide advice and guidance on the development of strategic documents in coordination with relevant directorates.

Advise on the implementation and delivery of the Ministry’s strategic documents and ensure key performance indicators are continuously monitored.

Identify and advise on urgent work priorities for the Ministry and recommend actions and/or activities to be undertaken to address priorities.

Review internal documents before they are presented to the Minister so they are aligned with the leadership’s vision and directions.

Support the Minister in her engagement with relevant stakeholders including other Ministries, Office of the Economic Advisor, High Economic Council, private actors and the international community.

Developing mechanism for monitoring task follows and implementation after key meetings coordinate all relevant work with the office of the President through relevant advisors.

Monitor the regular update of a task tracker to ensure continuous successful delivery on tasks.

Any other tasks assign by the MoMP Authorities according to laws and regulations. 3

Strong Hubs for Afghan Hope and Resilience, (SHAHAR) USAID/DAI Kabul Afghanistan Governance Director April 2017 - June 2018

In coordination with other SHAHAR advisors and subcontractors, provide inputs to the adaptation/development of tools for assessing the capacity of partner municipalities, MABs and DMM

Identify existing/develop new courses on gender equity and equality; conduct training-of-trainers for SHAHAR Regional and Municipal embedded Advisors and DMM counterparts.

Contribute to the development of complementary capacity building plans for municipal staff on how to engage MABs and orient SHAHAR Regional and Municipal Embedded Advisors and DMM counterparts on how to implement the plans.

Contribute to the design of customized capacity building plans for municipalities, DMM and MABs in the areas of citizen consultation, community outreach, communications, women and youth initiatives, standard operating procedures (SOPs), Citizen Service Centers (CSCs), and other governance-related performance metrics.

Help establish and develop systems for the establishment of Citizen Service Centers (CSCs) in municipalities.

Develop and implementation of standard operating procedures (SOPs) as pertains to community outreach, gender mainstreaming, and women and youth initiatives, CSCs, public awareness campaigns, municipal internship programs.

Develop and implementation of grant concepts to promote and support women and youth initiatives, increased public awareness of citizen responsibilities, citizen awareness of and participation if MAB consultative activities, the importance of clean cities, and youth-oriented employment services and career education.

Organization of conferences and workshops for municipal officials and MAB members at the national and regional levels pertaining to SHAHAR’s governance components and activities.

Analyze and integrate the results of capacity assessments and citizen perception surveys into municipal staff and MAB members in the areas of communications, advocacy and citizen outreach.

Develop mechanisms for eliciting citizen participation in government decision-making.

Develop methods for increasing citizen awareness of available services and of governing processes.

Gather inputs for the establishment of a National Municipal Network/Association, including existing organizations and practices in other countries.

Municipal Governance/MABs Sr. Manager May 2016 -April 2017

Assist in the organization of conferences and workshops for municipal officials and MAB members at the national and regional levels pertaining to SHAHAR's governance components and activities.

Analyze and integrate the results of capacity assessments and citizen perception surveys into municipal communication strategies, plans, programs, and activities.

Develop mechanisms for eliciting citizen participation in government decision-making.

Develop methods for increasing citizen awareness of available services and of governing processes.

Introduce and provide hands-on customer service training to embedded advisors and municipal staff to improve customer service and citizen satisfaction.

Contribute to the design and delivery of training-of-trainers (TOT) courses and undertake other interventions; including coaching and mentoring, to achieve program objectives.

In coordination with other SHAHAR advisors and subcontractors, oversee the capacity assessment of MABs.

4

Identify existing/develop new courses on gender equity and equality; conduct training-of-trainers for SHAHAR Regional and Municipal Embedded Advisors and DMM counterparts.

Contribute to the development of guidelines on how to establish MAB subcommittees, including structures, functions and responsibilities, and rules and procedures. Communications / Capacity Development Senior Manager August 26, 2015 -May 27, 2016

Collect and organize data-calls to the relevant programmatic teams to solicit information on progress of program activities and service delivery projects.

Develop first drafts of written materials, including success stories, press releases, and regular report inputs

(monthly, quarterly, weekly, etc.).

Work with the Communications and Citizens Outreach Manger and SHAHAR programmatic staff to develop and produce marketing, outreach, and materials for events, including banners, logos, and other visual/print materials.

Travel to project sites, events and activities and take photographs or video footage, collect quotes from participants; and prepare written summaries and descriptions.

Consolidate weekly activity and M&E reports from the M&E Manger into a single weekly report for submission to USAID.

Ensure program successes are appropriately promoted in local communities to help spread positive news while maintaining program integrity and adhering to security guidelines.

Contribute and conduct needs assessment and design Municipal Governance Capacity Index.

Analyze and integrate the results of capacity assessments and citizen perception surveys into municipal staff and MAB members in the areas of communications, advocacy and citizen outreach.

Develop methods for increasing citizen awareness of available services and of governing processes.

Introduce and provide hands-on customer service training to embedded advisors and municipal staff to improve customer service and citizen satisfaction.

Contribute to the design and delivery of training-of-trainers (TOT) courses and undertake other interventions, including coaching and mentoring, to achieve program objectives. Communications & Reporting Manager May 2015-August 2015

Collect and organize data-calls to the relevant programmatic teams to solicit information on progress of program activities and service delivery projects.

Develop first drafts of written materials, including success stories, press releases, and regular report inputs

(monthly, quarterly, weekly, etc.

Coordinate submission of activity reports from the Kabul and Regional Technical Teams for preparation of weekly reports.

As requested by SHAHAR senior management, serve as the point of contact for the local media inquiries.

Review and edit project documents submitted by sub-partners (Subcontractors, grantees).

Serve as liaison with media groups to cover specific and relevant project activities, such as opening and closing ceremonies.

Ensure program successes are appropriately promoted in local communities to help spread positive news while maintaining program.

The JANE Alliance Neighborhood Service, Kabul Afghanistan Program Director Jan - May 2015

Program operation and design in Kabul and other provinces of Afghanistan

Report Writing, Monthly, Quarterly and Annually, and documentation 5

Arrange Conference internal and External

Maintain good communication with donor, and afghan government, and ability to do fundraising

Responsible for the recruitment of candidates interested to study abroad.

Monitor the activities of the Program in Kabul and in the Provinces Goldman Sachs 10,000 Business Women Program, Kabul, Afghanistan Program Manager June 2013 - Dec 2014

Manage all operational activities for Goldman Sachs 10,000 Women initiative, which educates women entrepreneurs in an 82-hour certification program and provides additional services to improve their businesses.

Developing women skills in business and empowering them economically.

Mentoring and advising women in starting innovative and unique businesses.

Design, develop, and oversee the program’s expansion and recruitment throughout Afghanistan, resulting in 308 graduates in 16 provinces throughout Afghanistan.

Manage the wraparound services program (ie mentoring program, hosting workshops, information sessions, consulting hours and other special events.

Coordinate all major program events, including arranging International Women’s Day, guest speakers, and networking events.

Support and assist with external relationships to advance program initiatives and collaborative partnerships both nationally and internationally.

Work closely with program stakeholders in both Afghanistan and the United States.

Represent the program and its stakeholders at events, gatherings, meetings, and conferences.

Develop biannual reports and monthly memos to promote the program.

Manage the $3000k annual budget.

Goldman Sachs 10,000 Business Women Program, Kabul, Afghanistan Monitoring and Evaluation Manager June 2011 - June 2013

Providing Women development skills workshops and networking events.

Working directly with recruitment team, selection process and interviews of Business Women.

Interviewing Women for the Artemis Project and providing them with the guidance in selection process.

Working closely with the US Embassy’s Visa Section and Trade Section.

Traveling to different provinces of Afghanistan for site visiting of women businesses and providing workshops.

Advising women in developing their businesses and introducing them with the relevant organizations.

Preparing reports on M&E findings as required, working closely with financial controller, technical staff and implementing partners.

Preparing regular reports to the project board (or equivalent decision-making structure), highlighting areas of concern and preparing the documentation for review at meetings. Goldman Sachs 10,000 Business Women Program, Kabul, Afghanistan Jan 2009 - June 2011 Monitoring and Evaluation Liaison and Coordinator

Survey evaluates and site visit women’s business associated with the Goldman Sachs Program.

Prepare the statistics data for the Program Manager.

Prepared external and internal events such as trade shows for business women, graduation events and networking events.

6

Report the weekly improvements of the women’s businesses and the program for the Project Director.

Follow up on deadlines, commitments made, actions taken and coordination of collection and submission of the reports to the Program Director.

Draft routine correspondence, interoffice circulars, general briefing notes, documents, and reports, when requested.

Liaison with other departments that required information and respond to their needs quickly and appropriately.

Liaison coordination and maintain communication with foreigner exporters and local manufacturers & exporters.

American University of Afghanistan, Kabul, Afghanistan Executive Assistant to the President (Part Time) Oct 2008 - Dec 2008

Organize regular and ad-hoc meetings, prepared minutes, and summarized actions taken, track the progress of plans issues and followed up with focal points.

Maintain filing system ensuring safekeeping of confidential materials.

Coordinate information flow in the office and disseminated organization and interoffice communication to staff as required.

Track and manage issues requiring the CEO’s attention (external and internal) and Managed the CEO`s workflow.

Ensure paper work, such us timesheets, expense vouchers and financial documentation for submission. American University of Afghanistan, Kabul, Afghanistan Assistant to the Student Affairs Department March 2008 - Dec 2008

Assist the Director in arranging conferences, office management, and monthly reports to the CEO.

Arrange meetings, conferences and itineraries.

Draft daily information on student activities and report them to the Director.

Arrange events on behalf of the Director, CEO and students. Education:

Master of Business Administration, American University of Afghanistan Bachelor of Political Science and Public Administration, American University of Afghanistan, Certificate in Artemis Project (Business Training) in the USA Thunderbird School of Global Management 2013.

Certificate in Global Leadership from Thunderbird School of Global Management, 2013. Certificate in Global Finance from Thunderbird School of Global Management, 2013. Certificate in Global Marketing from Thunderbird School of Global Management, 2013. Certificate, English Courses (Language Learning and TOEFL Preparation Classes), 2013. Certificate in Business from the 10,000 Business Women Program 2012 Letter of Appreciation from the 10,000 Business Women Program from Leaders 2012. Baccalaureate, Rabia Balkhi High School, Kabul, Afghanistan. Languages Fluency: English, Dari, and Urdu.

Reference will be provided up on request of the organization.



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