Valerie Orington

Customer Service Agent - H R Block - Express Professionals Employment Agency

Indianapolis, IN

adrr3r@r.postjobfree.com

803-***-**** and 217-***-****

Authorized to work in the US for any employer

Work Experience

Caregiver

Self - Danville, IL

February 2015 to February 2020

Provided 24 hour care to mother who was bedfast. Total care. Customer Service Agent - H R Block

Express Professionals Employment Agency - Danville, IL November 2014 to February 2015

Inbound customer service call center

Assist clients with making appointments and access to tax information Customer Service-assist clients

Pearson Assessment - Remote

March 2012 to May 2014

Academic scoring of tests; essays of various subjects and grade levels. Seasonal position

March -Jul y 2011

Dawson Logistics

Customer Service-assist clients with setting up return shipments Customer service/clerical assignments; processed Medicare claims/data entry Manpower Employment Services

June 2010 to September 2010

Clerical

U.S. Census Bureau

March 2010 to August 2010

office work and enumerator field work

Admissions/Social Services Director

Hawthorne-Liberty Village Retirement Community - Danville, IL October 2008 to October 2009

Admissions/Social Services Director duties:

Member of multidisciplinary team in preparing care plans. Provide social and psychological support for residents. Liaison between facility, residents, families - develop and maintain a good working rapport with intra-department personnel, outside community health and welfare and social welfare to ensure social service programs can be maintained to meet the needs of the residents/patients. Participate in discharge planning; development and implementation of social care plans and patient/resident assessments. Knowledge of Medicare policies and procedures. Maintain accurate documentation. Complete admissions paperwork and entire admissions process.

Psychiatric Case Manager

Aunt Martha's Health Network

September 2005 to September 2008

Managed care for child and adolescent psychiatry clients. Appointments with psychiatrists and or physicians, monitor medication distribution, schedule medical and or psychiatric testing; scheduled counseling for clients, families, liaison between clients/families and outside agencies - referrals; point of intake for incoming referrals; establish and maintain rapport with local school districts, court system, medical community

Education

Bachelor of Science in Human Development and Family Studies University of Illinois

1990

Associate of Science in General Studies

Danville Area Community College

Skills

• Childcare

• Case Management

• Crisis Intervention

• Autism Experience

• Child & Family Counseling

• Individual / Group Counseling

• Mental Health Counseling

• Troubleshooting

• Customer Service

• Behavioral Health

• English

• Medication Administration

• Microsoft Excel

• Microsoft Word

• Medical office experience

• Data entry

• Computer literacy

• Typing

Certifications and Licenses

Driver's License

First Aid Certification

Assessments

Call Center Customer Service — Highly Proficient

September 2020

Applying customer service skills in a call center setting Full results: Highly Proficient

Customer Focus & Orientation — Highly Proficient

June 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Call Center Customer Service — Highly Proficient

September 2020

Applying customer service skills in a call center setting Full results: Highly Proficient

Sales skills — Proficient

August 2020

Influencing and negotiating with customers

Full results: Proficient

Customer service — Proficient

August 2020

Identifying and resolving common customer issues

Full results: Proficient

Electronic health records: Best practices — Highly Proficient January 2021

Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Highly Proficient

Active listening — Proficient

May 2021

Actively listening and appropriately responding in conversations Full results: Proficient

Customer focus & orientation — Highly Proficient

June 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Customer service — Proficient

August 2020

Identifying and resolving common customer issues

Full results: Proficient

Basic computer skills — Proficient

June 2021

Performing basic computer operations and troubleshooting common problems Full results: Proficient

Customer focus & orientation — Expert

May 2021

Responding to customer situations with sensitivity Full results: Expert

Call center customer service — Highly Proficient

June 2021

Tests a candidate's ability to demonstrate customer service skills in a call center setting Full results: Highly Proficient

Work style: Professionalism — Proficient

May 2021

Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient

Work style: Reliability — Completed

March 2021

Tendency to be dependable and come to work

Full results: Completed

Data entry: Accuracy — Familiar

November 2020

Entering data quickly and accurately

Full results: Familiar

Basic attention to detail — Proficient

June 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Project timeline management — Familiar

June 2020

Prioritizing and allocating time to effectively achieve project deliverables Full results: Familiar

Administrative assistant/receptionist — Proficient April 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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