Care Giver Front Desk

CHRISTOPHER C. RAFF

adrr37@r.postjobfree.com 805-***-****

Customer Support Specialist with over 13 years of client satisfaction. Achieved a unique

“No Customer Left Behind” follow through policy.

• Patient attitude • Proactive in de-escalation

• Active listener • Strong focus on customer needs MERCHANT SERVICE REP• EXPITRANS • RANCHO SANTA MARGARITA • FEB 2022 - PRESENT

• Utilized data from 9+ Web based reporting portals to analyze, annotated & cataloged merchant concerns in a proprietary secure ticketing system.

• Exceeded as many as 12 resolution of complex merchant issues in a day.

• Executed closing 35-40 tickets weekly.

• Attained a personal call record of 30-40 inbound/out bound calls daily FRONT DESK AGENT • TRICOM MANAGEMENT - LAGUNA SHORES (LAGUNA BEACH, CA) • AUG 2021 - PRESENT

• Welcomed and processed checking in guests in a courteous and professional manner

• Guarded confidentiality of business operations and timeshare owners' private information

CARE GIVER • AMADA SENIOR CARE (LAGUNA WOODS, CA) NOV 2020 – AUG2021

• Developed and maintained polite and respectful relationships with clients, taking care of those unable to do so for themselves

• Used HIPPA compliant confidential communications to update client progress reports

SHIPPING & RECEIVING CUSTOMER ADVOCATE • SLEEPTEST.COM (LAGUNA NIGUEL, CA) JUN 2020 – NOV 2020

• Troubleshot with vendors to ensure proper follow-up on vital business services

• Sanitized & processed medical devices for reshipment SERVICE GREETER • TUTTLE-CLICK MAZDA (IRVINE, CA) DEC 2018 – JUN 2020

• Greeted and problem-solved for clients who arrived onsite

• Awarded “Employee of the Year” in 2019; described as ‘the face of the dealership”

ASSOCIATE • WALMART (FOOTHILL RANCH, CA) • OCT 2011 – DEC 2018

• Built long-term customer relationships and advised customers on purchases and promotions

BACHELOR OF ARTS • CALIFORNIA LUTHERAN UNIVERSITY 2007

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