Veda Whitmore, MBA

Charlotte, North Carolina ****6

704-***-**** adrr28@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/veda-whitmore-8984a310

Project & Program Test Manager – Test Coordination Software Implementation

Helping Companies Deliver Quality Software

A diligent and accomplished QA Lead/Project Test Manager with over 12+ years of experience and expertise in Testing & Quality Delivery—managing relationships for complex, large-scale, multi-year transformational Programs. Multiple areas of expertise in QA Test and Waterfall (SDLC), Agile, Lean, and ITIL delivery methodologies with extensive experience in leading diverse teams and managing all aspects of projects SDLC, ensuring deliverables are on time. Strong project coordination and management skills drive all testing project phases with cross-functional applications and teams. Solid leadership skills effectively undertaking multiple tasks for planning, coordinating, executing, and tracking all aspects of Software Testing for Enterprise-wide initiatives.

~ Expertise in testing execution and software development projects that are delivered on time and within scope ~

Relationship Managements Leadership & Project Management QA Lead UAT Test planning

Defect Management & Resolution Analytical and Problem Solving Compliance and Risk Management

Test Practices/Methodologies Requirement and Analysis Verbal and Written Communication

PROFESSIONAL EXPERIENCE

NTT Data Services Charlotte, NC [Mar 2020 – Present]

Project Test Manager - Industry Principal Consultant

NTT DATA, a part of NTT Group, is a trusted global innovator of IT and business services headquartered in Tokyo.

Oversee preparation of test plans for technology development and application conversion projects. Work directly with the executive team, analyzing and planning business strategy and advising on technology solutions. Create, manage, and understand impacts to project scope, constraints, and schedule.

Collaborate with internal and external teams for development and sign-off of the Test Plans.

Coordinate all test activities within the project. Create and maintain project test schedules.

Provide management with reports on problem resolution and test progress.

Ensure standards and guidelines are followed and meet the highest level of quality for all test deliverables.

GE - Synchrony Financial Charlotte, NC [Apr 2015 – Mar 2020]

IT Quality Assurance - Project Test Manager

Synchrony Financial is a premier consumer financial services company delivering customized financing for key industries.

Played a critical role in helping to drive the planning, coordination, execution, and tracking of all aspects of Software Testing for Enterprise initiatives in QA Test and SDLC Methodology, as well as solid Project Management skills.

Oversaw Compliance Control Accounts (CCA) process, received requests through the SharePoint workflow, verified CCA inventory, and conditioned CCA accounts for validation.

Steered monthly PVA council meetings and documented/shared meeting outcomes and plan of action.

Assisted with the creation of the assigned Project’s overall test strategy.

Ensured test initiatives aligned with standard Project Management Software Development Life Cycle processes and procedures.

Identified, facilitated, and escalated the resolution of test issues impacting testing teams.

Responsible for monitoring and tracking cross-work stream issues to identify trends and address them with appropriate groups.

Planned, coordinated, and tracked Enterprise Test efforts and timely update of integrated test plans.

Responsible for creating project/program test execution, defect status reports, and dashboards for all test phases.

Coordinated project testing activities with the Testing Services Partners.

Matrix Charlotte, NC [Jul 2013 – Dec 2014]

IT Project Test Manager

The FATCA Program is a critical federal regulatory initiative that involves extensive coordination across multiple areas in the Enterprise while satisfying required testing/processes in all phases of the project life cycle.

Provided QA expertise to project managers, developers, and business analysts for test coverage related to integrate testing applications in all deployments.

Coordinated & managed test preparation, planning, execution, and closeout activities, including test case/script development, identification of interdependencies, test scheduling, and test conditioning with upstream/downstream.

Managed throughout all test phases (i.e. CIT, SIT, UAT, Dress Rehearsal, and Production Validation) to ensure completion of all test deliverables and Executive level reporting at project and program levels.

Responsible for enabling and enhancing the testing strategies and documenting a project's testing tasks/activities to include schedules, test planning, deployment activities, and QA compliance.

Act as a single point of contact for all testing for the initiative. Facilitate testing efforts for projects across multiple applications.

Established and facilitated communication between test teams and led the initiative's end-to-end test planning, status, and reporting.

Confirmed availability of test resources (people, environments, data, etc.)

Communicated overall initiative test schedule to all appropriate parties and tracked status and completion of test deliverables across teams for the initiative.

Participated in BRD review/signoff and HLD/LLD development as appropriate.

Created the Master test plan for initiative(s); identified test resources for each test cycle/phase; Consolidated all information from test teams for an integrated view of testing; coordinated test scenario; assisted with coordination of test environment scheduling and acquiring test data for execution.

Resolved defects and issues related to cross-application testing efforts.

Managed test activities for various projects within the program.

PRIOR EMPLOYMENT DETAILS

• Systemtec - Charlotte, NC Dimensions Test Coordinator Apr 2013 – Jul 2013

• Randstad Technologies - Charlotte, NC Project Test Manager Jun 2012 – Apr 2013

• Lowe’s - Mooresville, NC UAT Test Manager Jan 2012 – May 2012

• Advantage Resourcing - Charlotte, NC Project Test Manager Jul 2011 – Jan 2012

• Mastech – Accenture - Charlotte, NC Project Test Manager Apr 2011 – Jul 2011

• Romack Staffing - Charlotte, NC Project Test Coordinator Nov 2010 – Mar 2011

• Lash Group - Charlotte, NC Sr. Quality Analyst Jun 2008 – May 2010

• Various - Consultant - Charlotte, NC Business Analyst/ Sr. Test Lead Dec 2004 – Apr 2008

• Bank of America - Charlotte, NC Sr. Quality Analyst Dec 1996 – Mar 2003

PROFESSIONAL DEVELOPMENT & CREDENTIALS

Master of Business Administration Pfeiffer University - Charlotte, NC

Bachelor of Science in Business Administration / Accounting Barber Scotia College - Concord, NC

Certifications and Training: • SAFe 2018 • IT Project Management - CPCC 2014

• CompTIA Project+ 2015 • ITIL v3 Foundation 2015 • Implementation Manager - CPCC 2013

TECHNCIAL PROFICIENCIES

Platforms

Windows, Client Server, Oracle, .Net, VM, IBM, Java, Linux

Software

Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, MS Visio, MS Project, SQL (Basic), Monarch, First Data

Test Platforms

Plainview, QTP (Basic), HP ALM (Application Lifecycle Management), JIRA

QA Skills

Requirements, Waterfall and Agile Methodologies, Resource Planning, Test and Behavior Driven Development, Process & System Documentation (Flowcharts, Sequence Diagrams,), Traceability Matrixes, Test Plans & Test Cases, Business Process Improvement, Business Intelligence.

PM Skills

Waterfall and Agile SDLC Methodologies, Requirements Management, Scheduling, Risk Management, Multiple Project Coordination, Resource Management, Cost Management, Task Management, Change Management, Release Management, Defect Management, PMP Standards, Technology Integrations & Management, Quality Assurance & Testing, Enterprise-wide Implementations, Clarity

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