Manager Store Customer Service

Al J. Moszer

**** *********** ***. *********, ** 57201

605-***-**** ***.******@*****.***

Operations Manager Store Manager Procurement Manager

Accomplished and dedicated management professional with 30 years of experience. Proven track record of achieving dynamic results on a company’s growth and success. Results-oriented leader seeking a Manager position.

HIGHLIGHTS OF QUALIFICATIONS

Team building and leadership experience.

Experienced in quality control implementation and procedures.

Proven customer service and problem solving skills,

Strong motivator able to build cohesive and productive working relationships at all corporate levels.

Technically proficient in Word, Excel, Outlook, PowerPoint, Oracle, and JobBoss.

PROFESSIONAL EXPERIENCE

Walmart, Auto Service Center Manager, Watertown SD, 2021-Present

Supervise 15 personnel in the performance of their duties.

Certify personnel monthly to ensure they are trained and follow procedures.

Order supplies and schedule maintenance for department.

Work with customers to ensure that their service needs are met.

RVI, Production Foreman, Watertown SD, 2019-2021

Supervise 23 personnel in three different departments.

Responsible for performance reviews.

Ensure personnel are trained and are following policies and procedures.

Perform quality checks to ensure products meet standards.

Perform and schedule maintenance on equipment.

Menards, Assistant Department Manager, Watertown SD, 2016-2019

Responsible for ensuring the department is run in an efficient and profitable manor.

Help ensure that department personnel are trained and stay current on training.

Keep department stocked and organized. Customer service, answer questions and explain products.

Handle customer complaints and sales issues.

Dynamic Engineering, MACHINEST, Watertown SD, 2014-2016

Operate various CNC machines.

Check parts to ensure they meet quality standards.

Read Blueprints to verify part specifications.

Culvers, GENERAL MANAGER, Watertown, SD, 2012- 2013

Responsible for all of the day to day operations for the restaurant.

Handle all personnel issues including hiring and termination.

Lowered food costs by over 4%.

Supervised and maintained store inventory.

Handle customer complaints and interactions and worked with public to promote store to the community.

AL J. MOSZER Page Two

Advance Auto Parts, RETAIL PARTS PRO, Watertown, SD, 2011-2012

Lead retail parts personnel in accomplishing company goals.

Consistently exceed sales goals.

Help maintain store inventory, Ensured store shelves and displays are stocked.

Help train retail parts personnel.

Provide customer service.

Running’s Farm & Fleet, DEPARTMENT MANAGER, Watertown, SD, 2010-2011

Manage Sporting Goods Department, mentored and trained department personnel.

Purchase products for department and customer special request items.

Consistently led the store in sales.

Maintain department inventory.

Rising Star Hydraulics, GENERAL MANAGER, Watertown, SD, 2007-2008

Managed overall daily plant operations and payroll; directed Human Resources responsibilities.

Improved flow control and streamlined production methods resulting improving OTD from 26% to over 92%.

Worked with vendors to purchase and negotiate steel tubing prices

Created and implemented quality control and standard operating procedures improving PPM from over 12000 to fewer than 4000.

Interacted with customers to ensure products and services met their expectations

Designed and implemented maintenance and employee training programs; provided IT support.

Gained ISO 9001 compliance for the company by ensuring all tools and parts were in place and implemented as well as the accuracy of the record-keeping system.

Horton, Inc., PURCHASER, PLANNER, CUSTOMER SERVICE, Britton, SD, 2005-2007

Managed Manufacturing company’s supplier accounts, negotiated pricing and contracts.

Certified as TS 16949 Internal Auditor; conducted audits to help ensure quality standards were maintained.

Tracked Vendor performance to ensure On Time Delivery schedule was met.

Coordinated and prioritized work flow for the shop; planned production jobs for six areas.

Determined necessary materials levels for production through evaluation of company needs.

EDUCATION

MASTER OF SCIENCE, Industrial Technology, University of North Dakota, Grand Forks ND, 2004

BACHELOR OF BUSINESS ADMINISTRATION, Management Information Systems, University of North Dakota, Grand Forks, ND, 2002

MILITARY EXPERIENCE

U.S. Army, North Dakota Army National Guard, SUPPLY SERGEANT, SECTION SERGEANT1980-2002

Served as Platoon Sergeant, Nuclear Biological and Chemical Non-Commissioned Officer (NBC), Supply Sergeant, and Training NCO.

Responsible for purchasing non-standard military supplies.

Advised Commander on logistical issues; sustained multi-million dollar inventories.

Maintained unit Property Book Accounts; maintained accountability for units’ equipment.

Earned 3 Army Commendation Medals, 2 Army Achievement Medals, and several awards for excellence.

Contact this candidate