Front Desk Customer Service
Resume:
J E S S I C A A N N
H A Y W A R D
************@*****.***
Maquoketa, Iowa 52060
PROFESSIONAL SUMMARY
Skilled Front Desk Receptionist bringing excellent customer relations and administrative abilities. Manages smooth check-in and check-out processes with expertise in procedures and great multitasking abilities. Impresses guests in every interaction with professionalism and enthusiasm for service.
Hardworking and reliable receptionist focused on going above and beyond to support team and serve customers. Trained and offering top-notch abilities. Motivated to continue to learn and grow as professional.
Dependable industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.
SKILLS
Multi-line telephone systems Meeting minutes
Customer service Inventory control
Scheduling appointments Sorting mail
Correspondence drafting Filing and sorting
Greet visitors Restock shelves
Manage files Answer telephone calls
Route correspondence Maintain security
Teamwork Verbal communication
Customer relations Analytical thinking
Motivation Organization
Public speaking Task prioritization
computer skill scanning
copy and faxing skills
EXPERIENCE
Front Desk Receptionist, Americcinn, Apr 2021 - Current, Maquoketa, Iowa Answering phones, taking care of guest, managing phones calls and computer skills. Welcomed coworkers and visitors and directed to appropriate departments. Answered heavy volume phone calls and handled high traffic lobby area. Relayed all messages promptly to proper parties.
JH
Aug 2011
Key Holder, Jackson county fair grounds, Jul 2018 - Current, Maquoketa, Iowa Worked concessions, managed paper work
Cashier, Bnc liquor, Jan 2006 - Feb 2010, Maquoketa, Iowa Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.
Processed cash register transactions by inputting product costs and giving back change.
Collected payment for customer purchases.
Bagged and packaged customer orders and purchases. Solved complaints by customers and issued credits for returned merchandise. Verified prices and calculated totals using scanners and point of sale (POS) systems. Answered questions regarding [Type] products.
Returned non-purchased products to shelves and performed general merchandising functions.
Assisted customers with locating items, answering questions and providing direction and service.
Ordered, stocked, and rotated [Type] departments.
Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates.
Maintained merchandise displays, including endcaps, floor displays, and aisles. Greeted all customers and provided prompt and friendly service. EDUCATION
GED, General
Maquoketa high school - Maquoketa, Iowa
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