Shanna Stewart

Post confirmation case analyst

Hillsboro, OR 97123

adrr17@r.postjobfree.com

+1-503-***-****

I am a hardworking, outgoing and driven woman looking for the perfect opportunity. Authorized to work in the US for any employer

Work Experience

Post Confirmation Case Administrator

Wayne Godare Chapter 13 - Portland, OR

August 2018 to August 2021

• Claims and Associated Entries: Review and interpret the bankruptcy plan to determine treatment of claims filed and enter each claim into the system.

• Contact creditors and attorneys as necessary for claim issues. File objections to claims and serve them on the appropriate parties per statute.

• Process Notice of Intent to Pay Claims after the government bar dates have passed and note any potential claim issues for attorneys and debtors so they can take necessary action.

• Supplemental Attorney Fees and Associated Entries: Review fee applications, enter into the system, and set follow-up dates. Analyze the impact on the plan and make necessary adjustments to the system based on that analysis.

• Plan Modifications: Review and analyze pre-confirmation and post-confirmation modified plans and make necessary adjustments and entries to the system based on that analysis.

• For post-confirmation modified plans, update the base and calculate the percent to unsecured creditors as needed.

• Order Entries: Receive and enter order confirming plans, order amending plans, and order approving modified plans into the system. Make changes as required to bankruptcy plans based on the orders. Enter changes into system. Make adjustments to the plan base and percent to unsecured creditors as needed.

• Calendaring: Follow-up and take appropriate action on any items that are required which include, but not limited to, attorney fee applications, post-confirmation modified plans, objections to claims, claim issues, and items in the bankruptcy plan that have deadlines.

• Loan Modifications: Review and analyze notices, motions, and loan documents received by mortgage companies and attorneys to see if modification makes sense compared to existing loan. Prepare letters of no objections, as necessary or advise if the Trustee does not agree with the modification.

• Sales, Refinances, and Purchases of Real Property: Review notices and motions filed by attorneys, sales contracts, preliminary title reports, estimated closing statements, and loan disclosures for the transaction and impact on the plan. As necessary, review cases for payoffs (as explained in Payoff section). Communicate with the debtor, attorney, title company, creditors (as necessary) and loan officer for the transaction. Provide approval letters for sale and refinance transactions with amounts into the bankruptcy. Upon receipt of escrow funds and review of final closing statements, shut down claims as needed and calculate 503b fees for claims paid through escrow in which the Trustee was to receive fees and set up said claims in system. Run trial disbursement program to confirm funds pay out correctly. Manipulate system as necessary so that funds disburse properly.

• Total Loss of Vehicles: Audit claim to determine payoff amount was paid correctly by calculating principle and interest. Communicate with the insurance company, lienholder, and attorney to coordinate payment of the insurance proceeds and impact on plan. Upon receipt of funds, request order be filed by colleague to allow Trustee to add funds to plan requirement. Default Account Specialist

Seterus Inc - Beaverton, OR

2012 to 2018

• Embellished the opportunities to research individual customer records both quickly and thoroughly; while representing the best interest of all internal and external parties.

• Proactively seek internal business partners and colleague's advice, as well as, the advice of external counsel to ensure consistent counsel throughout the default mitigation process.

• Proudly saved the organization over $100,000 through a detailed synopsis by providing case by case evidence; which includes reviewing detailed call log scripts, interviewing internal partners, identifying discrepancies in documentation, cross-examining the internal and external interest, seeking managerial confidence, and clearly communicating the case with multiple parties.

• Confidence from compound leadership continues to place me in a senior advisor and trainer position to both tenured colleagues, as well as, new colleagues entering the organization.

• Enthusiastic about the opportunities to learn new methodologies within the industry, as well as, external opportunities within the organization to ensure professional growth.

• Embraced a new organizational system, and embraced the opportunity to optimistically solicit and be a mentor to the department on its behalf.

• Proficiently manage multiple Microsoft applications in tandem; which often ensure Microsoft Excel computations are accurate to the statements set forth to external legal counsel, the client, and the presiding judge.

• Bankruptcy knowledge for Chapter 13 from the filing to termination.

• Ability to train team members in providing knowledge to assist in resolving issues.

• Lead final cure & discharge specialist who manages all reconciliation of account including fees, trustee money, debtor money, and payment schedules.

• Worked with debtor, attorneys, and judge to review and negotiate stipulation agreements for defaulted BK files.

• Research Case files

• Opening and closing of new and completed bankruptcies

• Work with other departments, outside attorneys, BK trustees and team members to assure that all compliance is met to manage the bankruptcy from start to finish

• Assist the Bankruptcy attorney with filing the proper documents to meet the mandatory court dates

• Responsible for the documentation and filing of loan bankruptcy materials with the appropriate attorneys.

• Monitors accounts throughout the loan bankruptcy process and contacts appropriate party when necessary.

• Strive to alleviate legal liability and financial loss to both the company and to the company's investors.

• Working thru the final cure/ discharge process to ensure complete and the utmost professionalism for the client and or borrower to be able to follow thru with the positive intentions of completing the processes.

Epiq Systems: Claims Analyst; Beaverton, Oregon

• Maintain quality control, and process information to ensure claims are accurately assessed.

• Proven confidence from management to communicate with cross-departmental colleagues for any omitted information.

• Communicate with supervisors and managers to uphold the best quality service for both internal and external stakeholders.

• Process claims using internal and external software.

• Ability to provide professional correspondence received for several cases.

• Ability to seek informational discrepancies, interpret client and court defined expectations while outlining a positive outcome.

• Assist customers in receiving full due process throughout the settlement examination. Nachtigal, Eisenstein and Associates, Hillsboro, OR Clerical Aide

• Open and close case files using the Time Matters database

• Scan closed files to the database

• Clean files and destroy saved material

• Use Word to assist to create Pleading boards

• Assist attorneys to complete their closing process of case files Pre-Foreclosure Clerk

Wells Fargo - Hillsboro, OR

2003 to 2005

• Utilize database to track and prepare documentation required to lien releases, create payoffs, process exceptions, and other documents as needed.

• Request original documents from our Trust Department and/or investor.

• Prepare referral packages and instructions to attorneys based upon loan type and investor program, adhering to all applicable state and federal regulations and timeframes.

• Perform research on accounts as needed, contacting internal or external business partners to obtain information/documentation to assist with the research and resolution of Loan Servicing issues.

• Open, sort, and distribute daily mail.

• Perform other duties/projects as assigned.

• Review documents, including certified mail, loan documents, title, dockets, pleadings, etc.

• Responsible for all administrative and operational functions required to process files completely to a resolution that meets all legal requirements and is within internal policies and procedures

• Provide administrative support to the foreclosure department by pulling files and other legal documents as requested.

Education

High school or equivalent

Skills

• CORRESPONDENCE (6 years)

• Escrow

• Order Entry

• Accounts Payable

• Sales

Additional Information

Skill Summary

Ability to identify, understand, and respond to complex problems Ability to type 80+ words per minute 8+ years in default management correspondence, servicing procedures, and industry standards

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