Service Representative Center

Alicia Monique Williams ******************@*****.*** 470-***-****

Lawrenceville, GA

Work Experience

Customer Service Representative

Ascensus - Atlanta, GA

October 2021 to February 2022

Assist clients with they’re 529 investment plan accounts. Helping them make contributions daily and qualified withdrawals to pay for their loved ones' college tuition. Working with Cisco jabber outlook Microsoft and other software

Supervisor/Manager (Seasonal PT)

Stepping Stones - Atlanta, GA

March 2019 to Present

Lead my crew to gates to provide safety for fans train new upcoming employees work with different staff management as a team secure customers safety and the stadium Recruit new employees

Customer Service Representative

Insight Global - Georgia Southern, GA

October 2020 to April 2021

Answering inbound calls and making outbound calls to members using talk desk and sales force entering personal information in data base, shipping Covid kits to homes, signing members up to different programs they're eligible for, taking complaints and helping situate complaints. Interacting with clients daily and team members

Nurse Assistant

Gateway Gardens - Winder, GA

January 2020 to February 2021

Assistant residents with daily activities, bathing, meal and medication reminder secure safety contact family members if any issues daily temperatures and vital signs Nursing Assistant

Mother house - Amityville, NY

September 2016 to June 2019

Responsibilities: Assist residents with personal care needs which includes: personal hygiene, ambulation, eating, dressing, and shaving. Assist residents to meals and other daily activities. Also trained as a Medication Technician. Communicate to the Administrator any problems or changes Lead Warehouse Worker

Fresh Direct - New York, NY

April 2009 to December 2017

Packing picking scanning packages in the facility daily inventory entering merchandise id numbers in the computers, loading and unloading trucks training new employees and giving classes with safety information

Call Center Representative

National Floors Direct - Long Island City, NY

January 2011 to August 2017

• Manage large amounts of inbound and outbound calls in a timely manner

• Follow communication “scripts” when handling different topics

• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

• Seize opportunities to upsell products when they arise

• Build sustainable relationships and engage customers by taking the extra mile • Keep records of all conversations in our call center database in a comprehensible way • frequently attend educational seminars to improve knowledge and performance level • Meet personal/team qualitative and quantitative targets

Supervisor of Housekeeping

Metropolitan hospital - New York, NY

March 2010 to July 2015

Assign patients Rooms and Common Areas to Housekeeping Staff. ... Inspect Rooms and Common Areas for Cleanliness. ... Hire, Train, and Discipline Housekeeping Staff. ... Order Cleaning Supplies. ...

Create Employee Schedules. ...

Give Regular Reports to Senior Management.

Follow all HIPPA and SAFETY RULES

Education

High school or equivalent in Accounting

Jamaica High School - Jamaica, NY

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