Floor Staff Customer Service
Resume:
INTRODUCTION LETTER
I am passionate, self motivated person with great expectations. I am passionate
about my experiences as a manager and assistant manager.I am a hard worker and a team player. I am committed to performing to the utmost of my abilities, with my necessary skills, hard work and dedication to exceed in my chosen profession.
My goal is to provide an excellent customer service to the employer. I believe customers are kings. I am committed to providing my knowledge, skills and all that I have learned throughout my job experiences, with a winning attitude to ensure that my employers growth moves in an upward direction with greater success and bigger prosperities.
PERSONAL DETAILS
SURNAME Razack
FULL NAMES Farhana
IDENTITY NUMBER 751**********
RESIDENTIAL ADDRESS Flat 607 Hassim Centre
511 Church Street
Pietermaritzburg
3201
CONTACT DETAILS 062-***-****
Email:
adrqxg@r.postjobfree.com
GENDER Female
DEPENDANTS 2
MARITAL STATUS Single
HOME LANGUAGE English
OTHER LANGUAGES Afrikaans, Zulu
HEALTH Good
ETHNIC GROUP Indian
EDUCATION
NAME OF SCHOOL Drakensberg Secondary School
HIGHEST GRADE PASSED Matric
SUBJECTS PASSED English, Afrikaans, and Math’s
Economics, Typing, Biology
YEAR OBTAINED 1993
COMPUTER LITERACY
Ms Office, Excel
HOBBIES
Baking, cooking & reading
EMPLOYMENT HISTORY
NAME OF COMPANY Baby Boom
POSITION HELD Assistant store manager
REASON FOR LEAVING Contract employment
DURATION 07/10/2013-07/10/2014
DUTIES Float count & banking daily
Control of all administration
Receiving stock
Ensuring the store was in good condition @ all
times
Stock counts
Merchandising
Customer service
Handling all customer complaints
Managing floor staff of 6
Submitting staff timesheets for payment
monthly
Handling all staff queries
Opening and closing of the store daily
REFERENCE D Motshedi (Store manager)
NAME OF COMPANY Clothing Junction (Estcourt KZN)
POSITION HELD Store manager
REASON FOR LEAVING Retrenched
DURATION 02/06/2008-30/04/2013
DUTIES Float count & banking daily
Control of all administration
Receiving stock
Ensuring the store was in good condition @ all
times
Stock counts
Merchandising
Customer service
Handling all customer complaints
Managing floor staff of 8
Submitting staff timesheets for payment
monthly
Handling all staff queries
Opening and closing of the store daily
REFERENCE Mrs K. Khan (General manager)
NAME OF COMPANY Mbhiko’s Attorneys (Estcourt KZN)
POSITION HELD Secretary
DUTIES Typing of all documents
General administration
Booking appointments, minute taking
Running errands
Answering all calls
DURATION 03/01/2006-31/05/2008
REASON FOR LEAVING Company relocated
REFERENCE J Rampersadh
NAME OF COMPANY Urban Services (Estcourt KZN)
POSITION HELD Secretary
DUTIES Typing of all documents
General administration
Booking appointments, minute taking
Answering all calls
Running errands
DURATION 04/03/2004-23/12/2005
REASON FOR LEAVING Company liquidated
REFERENCE S Beharie
NAME OF COMPANY. Fashion Fusion
POSITION HELD. Assistant Manager/ Admin
DUTIES Float count & banking daily
Control of all administration
Receiving stock
Ensuring the store is in good condition @ all
times
Stock counts
Merchandising
Customer service
Handling all customer complaints
Managing floor staff of 14
Submitting staff timesheets for payment monthly
Handling all staff queries
Opening and closing of the store.
DURATION. Currently not employed
(Seeking better employment, but not retail) - preferably Admin/Clerical work REFERENCE. Mdu Doyisa (Manager).
PERSONAL ATTRIBUTES
I am a hard-working, determined individual with great expectations for my future. I am capable of working under pressure as well as multi-tasking. It is my intention to deliver the best possible results to the satisfaction of my employer. I have no objection to studying further in any field that may be required or considered necessary to enhance my work performance of my employer.
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