Medical Assistant Customer Service
Resume:
Crystal Sims
Phlebotomist/MA/Covid Compliance Manager
Tucker, GA 30085
***********@*****.***
Seeking to establish a distinguish and challenging role as a healthcare professional. It is my goal to apply my vast knowledge and experience in a facility where growth and opportunities are constantly offered.
Willing to relocate: Anywhere
Work Experience
COVID-19 Tester/Screener
Flow Health - Atlanta, GA
October 2021 to Present
First point of contact to clients, is responsible for making sure all safety measures are being adhered. Taking temperatures and asking covid history questions, and ensuring masks are worn. Screen and enter data daily, as well as employee daily logs. Sanitize before and after screening is complete, as well as all other guidelines.
Phlebotomist/Paramedical Examiner
ExamOne, A Quest Diagnostics Company - Alpharetta, GA March 2018 to Present
Health screenings,Drug Testing (DOT), Covid Testing, triage,medical history, and biometrics. Also venipuncture, capillary, and oral testings are performed. Customer service task such as, interviewing patients medical history, preliminary physical test, correspondence, and scheduling appointments. Biometric (On call)
LabCorp - Roswell, GA
May 2015 to February 2022
In addition to biometric/phlebotomist duties of drawing blood samples and preparing specimens, i provided a scope of responsible diverse tasks that included patient communications, special event coordination, operations management, executive administration, human resources, and regulatory compliance.
• Assisted patients through an accurate assessment of their needs.
• Communicated with patients and staff daily in turn creating a calm supportive working environment.
• Committed to the assistance and support of others while maintaining a cheerful and helpful attitude.
• Built rapport with stakeholders through effective and precise customer service abilities.
• Performed various clerical and administrative duties for lab corp, including scheduling appointments and meetings, providing public information on programs Student Assistant
Georgia State University - Dunwoody, GA
May 2017 to January 2018
Provide wide range of administrative and clerical duties for the University Advisement Center at the Dunwoody campus.
● Coordinated print materials and promotional items for events and special programs.
● Assisted students through an accurate assessment of their needs. Aided all visitors regarding various issues with records and registration.
● Key accountabilities included administrative functions, activity reports, confidential correspondence, presentation development, combined with event planning and coordination, meeting planning for the Assistant Director of Academic Advising. Phlebotomy Technician
Phlebotomy - Winder, GA
September 2016 to April 2017
Mobile) Clinical Pathology Laboratory Service Winder, GA Sept. 2016 - April. 2017
● In addition to phlebotomist duties of drawing blood samples and preparing specimens, I coordinated travel to and from patients and regulatory compliance.
● Acted as a primary information resource, providing referrals, direction, and general assistance. next page)
● Prepared correspondence and reports.Coordinated records management area for all patient files.
● Provided support to management, handled routine administration work, coordinated statements, maintained records, and track information. Child Care Provider/Office Manager
Little Smarties - Lithonia, GA
September 2011 to April 2014
Managed office operations and payments.
● Demonstrated ability to meet deadlines, provide quality service and prioritize multiple tasks while working in a fast paced, high-pressured position.
● Utilized excellent communication and interpersonal skills with the public and coworkers
● Answered inbound calls, assisted customers with account information, placed orders, set up service appointments, and assisted customers with technical support
● Coordinated classes and scheduling for the daycare center. Medical Assistant
Comprehensive Family Medical Center - Horn Lake, MS August 2009 to April 2011
Handled Incoming calls using a multi-line system, triage
● Scheduled appointments, verification of insurance, and hospital admissions
● Maintained billing, bookkeeping, and updated patient files
● Daily patient interaction in a professional manner
● Venipuncture, micro collection, and specimen processing References Given Upon Request:
Education
Bachelor in Social Work
Georgia State - Atlanta, GA
2020
Associate in phlebotomy
Radiumsoft Medical College - Atlanta, GA
2015
Georgia Career Institute
2014
Associate in Medical Assistant
Delta Technical College - Horn Lake, MS
2010
Associates in Elementary Education
Northwest College - Southaven, MS
2006
Associate of Arts in Early Childhood Education
Phillips Community College - Helena, AR
2003
Skills
• Microsoft Office (10+ years)
• Data Entry (8 years)
• Executive Management (5 years)
• Editing (5 years)
• Customer Service (10+ years)
• Efficiency Improvement (5 years)
• Venipuncture
• Experience Administering Injections
• EMR Systems
• Academic Advising
• Phlebotomy
• Experience administering injections (10+ years)
• Physical examinations (8 years)
• Vital Signs
• Triage
• Laboratory Experience
• Patient Care
• Records Management
• Social Work
• Teaching
Certifications and Licenses
Phlebotomist
October 2015 to March 2020
NHA
Certification # F5Z9P2K6
Certified Clinical Medical Assistant (CCMA)
Nationally Registered Certified Medical Assistant (NRCMA) Registered Medical Assistant (RMA)
CPR Certification
Certified Phlebotomy Technician
Assessments
Nursing assistant skills — Highly Proficient
May 2020
Providing nursing aid to patients using knowledge of relevant equipment and procedures. Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
• Covid Testing-Mobile &Remote (Contract) 2020-Present
• Productions and Private Concierges (Celeberty/ High Clientele)
• Rapid Testing : Abbot, Cue, CareStart etc
~ Antibody- venipuncture
• Have been advocating Covid needs since 2020
Contact this candidate