PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Mataja McDuffie

**** **** ***** *****, ***, GA 30273

678-***-**** adrqu5@r.postjobfree.com

Highly motivated and results-driven person bringing extensive experience in Transportation and Customer Service Industry. Team player and natural leader with excellent communication skills. Well-trained professional with exemplary safe driving skills and a strong work ethic. Seeking a new position where dedication and time management skills will be appreciated.

● Customer relations skills

● Strong conflict resolution skills

● People-oriented

● Natural leader

● Excellent Communication skills

BUS OPERATOR 05/2017 to Current

Metro Atlanta Rapid Transit Authority - Atlanta, Georgia Assist passengers who were in distress and notified dispatch of bus location and passenger symptoms.

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● Assist customers with loading fares.

Answer questions from passengers with respect and accuracy, providing information about fares, schedule details.

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Transports elderly, disabled or otherwise limited passengers to destinations in a safe and courteous manner.

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Perform regular bus inspections and checked all major systems, including brakes, steering and windshield wipers.

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Contact dispatchers and company mechanics to report vehicle issues and other problems.

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SHUTTLE DRIVER 08/2015 to 05/2017

Standard Parking Systems Inc. - Atlanta, Georgia

● Transported customers to and from Domestic and International Airport.

● Provided information about area attractions and facility amenities.

● Maintained a clean and neat shuttle for passenger comfort. Provided customer with excellent customer service by addressing any questions or concerns.

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● Communicated with dispatch to inform of any issues or delays.

● Inspected vehicle daily to ensure safety.

● Assisted customer with luggage.

DISPATCH ASSISTANT/CUSTOMER SERVICE 09/2010 to 03/2012 Couriernet Inc - Marietta, Georgia

● Handled inbound calls processing customer service request.

● Processed credit card payments.

EDUCATION

● Provided drivers with directions utilizing Maps.

● Utilized E-trac to monitor drivers location to update customers on delivery status.

● Copied, logged and scanned supporting documentation. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

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● Scheduled time sensitive inventory pickups and deliveries with vendors. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

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● Administered and interacted with 20 plus drivers daily. TRUCK DRIVER/SUPERVISOR 12/2003 to 06/2010

Atlantic Gulf Freight Inc. - Morrow, Georgia

● Delivered products to dealer locations as scheduled and as requested.

● Transported deliveries locally and over the road.

● Inspected vehicle and immediately reported any defects to a supervisor.

● Correctly marked invoices and clearly noted returns and shorts.

● Operated delivery vehicle in accordance with company safety policies and procedures. Directed training of new team members and mentored each to promote productivity, accuracy and friendly service.

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● Worked with the management team to implement the proper division of responsibilities. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

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● Determined the proper course of action for claims processing.

● Worked with team members to improve performance and implement training updates. Dillard High - Fort Lauderdale, FL High School Diploma 1987

Lone Star College System - Spring, TX

CDL A License, 2012

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