SHANA KERSHAW SIMMONS

*** ********* ***** * ********, SC 29505 I 843-***-**** I adrqu0@r.postjobfree.com

OBJECTIVE:

To obtain a leadership position with a progressive company, offering growth potential within a structured organization.

SKILLS:

Over 3 years of retail experience

Extensive knowledge in Microsoft Office and Telegence operating systems and applications in standalone and networked environment.

Strong customer service skills

Experienced instructor/trainer

Innovative leadership approach

Great organizational skills

Superior telephone etiquette and communication skills

Skilled public speaker

Effective motivational skills

EDUCATION:

Argosy University Graduated: April 2015

Bachelors in Business Administration with a concentration in Accounting GPA: 3.9

ACHIEVEMENTS:

Sigma Beta Delta, Business Honor Society invitation

Dean’s List 2010-Graduation

President’s List 2010

AT&T Leadership Development Program 2010 – 2011

EXPERIENCE:

Family Ties July 2021 – Current Florence, SC

Administrative Assistant

Answer and Make calls to clients to set up meetings and appointments.

File and organize documents and office material

Maintain calendars

Schedule and coordinate staff meetings and materials

Prepare communications such as memos, emails and correspondence

Assurant May 2013 – July 2021 Florence, SC

Processing Specialist

Processing Insurance Documents

Make payments to insureds accounts

Reach out to insurance company or agents to get information needed to update accounts

Complete reports

J P Morgan Chase May 2011 – Jan. 2013 Florence, SC

Senior Operations Specialists

Maintain knowledge of Mortgage systems

Effectively work through several systems for loan modification

Maintain quality and efficiency in systems

Focus on company goals and deliver extraordinary work with no errors

Daily entry and distribution of reports

Microsoft Office systems knowledge

Internal Foreclosure Review

Maintain knowledge and skills to recognize mistakes

Microsoft Office knowledge and skills in Excel, PowerPoint and Word

Knowledgeable in mortgage payment histories, escrow reports, legal documents, etc.

AT&T Oct. 2007 – 2011 Florence, SC

Retail Sales Consultant

Maintain a strong knowledge of products and services

Effectively communicate and educate customers on products and services

Demonstrate Technological advancements and innovative device portfolio

Handle administrative tasks: Inventory, audit paperwork, environmental health and safety, billing information

Constant experience in handling proprietary information both company and customer

Effective team coach and leader, constant attention to detail

Experienced in handling escalations and resolving conflict

Focused on company goal and delivering an extraordinary experience to every customer

Contact this candidate