Customer Service Assistant Manager

Dൺඏ ൽ Sඍൾඅඍ ඇ

Earlsboro, OK

Cell: 580-***-**** - adrqtn@r.postjobfree.com

Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

Store Manager focused on maximizing productivity and increasing customer base. Believes exceptional customer service is essential to retail success. Wඈඋ H ඌඍඈඋඒ

02/2010 to 06/2017 Store Manager

Newton Wall Co – Shawnee, OK

Interviewed job candidates and made staffing decisions. Counted cash drawers and made bank deposits.

Reordered inventory when it dropped below predetermined levels. Hired, trained and evaluated personnel in sales and marketing. Examined merchandise to verify that it was correctly priced and displayed. Managed staff of [9] sales associates, [2] team leaders and [1] assistant managers. Assigned employees to specific duties to best meet the needs of the store. Instructed staff on appropriately handling difficult and complicated sales. Scheduled and led weekly store meetings for all employees. Generated repeat business through exceptional customer service. 04/2008 to 02/2010 Deliver/ Sales

NAPA Auto Parts - Genuine Parts Company – Guymon, OK Delivery of car and truck parts to customers and counter sales. 09/1997 to 01/2008 Assistant Manager

Walmart Supercenter – Guymon, OK

Encouraged the sales staff to cross-sell complementary products and services to customers.

Handled scheduling duties to ensure that the restaurant was properly staffed at all times.

Recruited, interviewed and hired individuals who would bring passion and dedication to the positions at hand.

Immediately addressed problems with customers to promote quick and successful resolution.

Interviewed job candidates and made staffing decisions. Counted cash drawers and made bank deposits.

Assigned employees to specific duties to best meet the needs of the store. Reordered inventory when it dropped below predetermined levels. Instructed staff on appropriately handling difficult and complicated sales. Hired, trained and evaluated personnel in sales and marketing. Examined merchandise to verify that it was correctly priced and displayed. Scheduled and led weekly store meetings for all employees. Trained and developed new associates on POS system and key sales tactics. Generated repeat business through exceptional customer service. Conducted store inventories once per quarter.

Eൽඎർൺඍ ඈඇ

1990 Bachelor of Science: Accounting

Southwestern Oklahoma State - Weatherford, Oklahoma S අඅඌ

Excellent customer service skills

POS systems

Merchandising

Detail-oriented

Store displays

Opening and closing procedures

Hourly shift management

Customer relations

Bank deposit procedures

Mathematical aptitude

Staff training and development

Customer-oriented

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