AMARAE JOHNSON

**** **** ******* ***** 262-***-**** adrqth@r.postjobfree.com

OBJECTIVE

To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.

EXPERIENCE

Meijer

Cashier May,2021-October,2021

Utilize technology to complete activities and tasks.

You create 'WOW' moments that have a positive and lasting impact on our customers

Complete transactions, handle money in all forms responsibly and maintain accuracy of point of sale purchases

Use good eye contact and body language, displaying a friendly and outgoing attitude

Be prepared to handle customer questions adequately and appropriately

Build trustful relationships with customers to encourage return visits

I was received Employee Recognition for being one out of 2 fast cashiers.

Target

Guest Advocate/Customer Assist. November 13,2020-February 9,2021

Ability to communicate and interact with guests to build an inclusive guest experience

Ability to blend problem solving and decision making to positively impact the guest experience and resolve guest concerns

Ability to adapt to different guest interactions and situations

Experience promoting and selling various benefits, offerings and services

Create a welcoming experience by authentically greeting, every guest every time.

Make a connection with guests by engaging in friendly and genuine conversation throughout each transaction; asking open ended questions about the guest’s shopping experience and using those questions to assess, understand, and determine how to tailor your approach.

Welcome guests into self-checkout and provide assistance as needed.

Scan and bag all guest items efficiently, neatly, and in compliance with food safety standards and company best practices.

Work efficiently to minimize guest wait time while maintaining guest service and accuracy.

Make the guest aware of current and upcoming brand launches, store activities, and events.

Speak to the benefits of the RED-card with every guest and assist them through the application process.

Understand and show guests how to use Wallet and the other features and offerings within the Target App.

Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate, and use them.

Attempt every return and follow register prompts, be empowered to make it right for the guest while following Targets policies and procedures.

Make it right for the guest by de-escalating any negative situations and recover the guest shopping experience while following Target’s policies and procedures.

Deliver easy and seamless service to all Order Pick Up, Drive Up, Registry, and Photo guests.

Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers)

Stock supplies during store open hours while being available for the guest.

Say thank you after every guest interaction and be sure every guest leaves satisfied with their shopping experience.

Demonstrate a culture of ethical conduct, safety, and compliance.

All other duties based on business needs.

I received a Employee Achievement Award for my customer service skills and how I handled situation as well as the tasks I did exceptionally well.

JCPenney

Retail Sales Associate July,2019-December,2019

This includes tasks like helping them find merchandise, putting away new stock, and processing returns for customers. The primary job functions of a JCPenney sales support associate include the following:

Ringing up and bagging customer purchases

Processing returns in accordance with company policy

Greeting customers and thanking them for their business as they leave

Actively promoting various sales events

Putting away new merchandise and arranging product displays

Goodwill

Cashier April 2019-July 2019

Ensures 100% customer delight by efficiently and accurately ringing their selections and expressing appreciation for their purchase.

Effectively sharing Round Up program and Good Points card administration as applicable.

Operates telephone including cordially answering calls and operating the paging system.

Maintains the fitting rooms and ensures items on the return rack are taken back to the proper location and ensures customer returns are returned to the proper location or taken to the proper value stream if damaged/defective (in retail stores only).

Keeps the register area safe, neat, clean and organized per current guidelines and completes other cleaning tasks as assigned.

Assists customers in locating and selecting items when possible or seeks assistance for the customer if unable to help.

Properly displays items according to merchandising guidelines and assists with applicable merchandising throughout the store such as end-caps, seasonal sets, remerchandising, creating goodie bags, etc. (specific responsibilities are location dependent).

Proficiently pulls and merchandises items according to schedule and leader direction.

Assists with price checks at the register when paged.

Proficiently stores and restocks new goods and replenishment items (where applicable), and merchandises new goods to the sales floor.

Completes markdowns.

Completes tasks on the opening and closing checklists and recovers the store.

Updates the parking lot maintenance checklist.

Serves as a positive role model and assists with peer training of new or developing team members.

Provides back up store maintenance and production when needed.

Pick N Save

Utility clerk October 2018-April 2018

Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment.

Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business.

Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items.

Effectively communicate with customers and respond to questions and requests in a timely manner. Provide excellent customer service when bagging groceries by asking if the customer prefers paper or plastic and use the least amount of bags while ensuring individual bags are not too heavy.

Operate equipment (e.g., carts, mop, broom, dust mop, scraper, compactor, bags and cleaning utensils) per company guidelines.

Collect carts in a safe manner, transport them to the cart room and remove all debris from carts.

Maintain clean and dry floor conditions at all times, answer clean up calls promptly and clean up messes and spills quickly and thoroughly.

Assist customers with bagging and carrying groceries out to their vehicles (parcel pick-up).

Maintain proper shelf presentation and stock accessibility by removing empty/nearly empty product boxes off shelves, condensing shelf stock and performing shop back duties.

Break cardboard down, collect it in the bin and place it in the proper area.

Collect trash from inside and outside of the store, transport it in bins to the compactor and dispose of it properly (must be 18 years of age or older to operate the disposal).

Utilize personal protective devices (e.g., chemical resistant gloves, safety glasses/goggles, rubber over boots, chemical splash goggles) per company guidelines.

Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management.

Follow all store and department policies and procedures.

Perform other miscellaneous duties, including cleaning the front-end, stocking bags at the end of registers, cleaning bathrooms, picking up trash and weeding around the store.

Physical demands include, but are not limited to, frequently standing, stooping/bending, reaching, walking, turning, kneeling, exposure to outside conditions, lifting/carrying objects up to 50 to 100 lbs. and pushing/pulling objects up to 70 to 650 lbs. Occasionally stand and walk on uneven ground, squat, and push/pull objects 650 to 1,000 lbs.

Must be able to perform the essential functions of this position with or without reasonable accommodation.

I was also received a recognition award for being the fastest and most organized bagger.

The Panther Group

Customer Service Rep Feb 2020-Nov 2020

Manage large amounts of inbound and outbound calls in a timely manner

Follow communication “scripts” when handling different topics

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

Customer focus and adaptability to different personality types

Ability to multi-task, set priorities and manage time effectively

Next Level Associates

Customer Service Rep Feb 2021-May2021

provide a positive customer experience and offer general customer service assistance on behalf of a specific brand.

Naturally help clients increase brand awareness and market share.

EDUCATION

I attended Milwaukee Lutheran High-school from 2017-2021. I graduated with a 4.0, and was also listed as a high honor roll student.

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