ROXCINE WHYTE

Cacoon Castle District, Hopewell, Hanover

adrqt7@r.postjobfree.com

876-***-****

PROFESSIONAL PROFILE

Exceptionally organized individual with over five (5) years of customer service and two (2) years teaching experience. I have a distinct talent for customer satisfaction and possess advanced interpersonal and communication skills. I am known for possessing an excellent personality and a passion for meeting and exceeding goals through practical strategies and enthusiasm. I am excited to continue my professional growth with an organization that is growth oriented and forward thinking.

WORK EXPERIENCE

Recruiter (January 2021- present)

Clear Nexus (Remote)

•Achieves staffing objectives by recruiting and evaluating job candidates; advising managers; and managing relocations and intern program.

•Designing and implementing the overall recruiting strategy. Sourcing and attracting candidates by using databases, social media etc.

Billing Representative (December 2019 – May 2021)

Teleperformance, St. James, Jamaica

Processing of customer payments

maintaining customer account records and preparing of documentation on installation and service orders.

Answering customer questions regarding billing, service problems, products and features

Explaining the methods and principles used for billing to the customers and resolve their doubts

Charge late fees, penalties, or compensation to the defaulting customers

Resolving delinquent customer account balances

Make changes in customer personal details, if required such as contact details, financial status etc.

Correcting errors and discrepancies on customer billing as necessary.

Chat Representative Team Lead (January 2019 – December 2019)

Conduent, St. James, Jamaica

Motivated and coached team members when required

Ensured team members were meeting daily performance goals

Kept up-to-date with business development and new product lines

Lead and inspired team members to deliver excellent levels of individual/team performance and customer satisfaction

Worked with the management team to identify and deliver positive change and business efficiencies

Scheduled team members to ensure adequate workforce is available to meet chat volume

Chat Representative (January 2018 – December 2019)

Conduent, St. James, Jamaica

Received and promptly responded to customer queries

Documented issues and resolutions that were provided to customer

Stayed up-to-date with information about new products and services

Provided management with feedback and recommendations to improve customer satisfaction

Identified website errors and relayed information to the I.T so that they can promptly resolve issues.

Sales Representative (January 2015 – December 2018)

Global Outsourcing, St. James, Jamaica

Provided prospective customers with information about product/service benefits and features

Addressed prospective customer concerns and questions regarding the product/service

Overcame objections given by prospective customer to close sale

Met or surpassed sales goals or KPIs

Maneuvered multiple software while speaking with custome

EDUCATION AND CERTIFICATES

Bachelor of Science in International Relations – Business Management Minor (Pending)

University of the West Indies, Jamaica (UWI), St. James, Jamaica

Associate Degree in General Studies (2013 – 2015)

Montego Bay Community College, St. James, Jamaica

6 Caribbean Advanced Proficiency Examination (CAPE) Unite 1 & 2 Subjects

School Leaving Certificate and High School Diploma (2010 – 2013)

Herbert Morrison Technical High School, St. James, Jamaica

9 Caribbean Secondary Education Certificate (CSEC)

PERSONAL REFERENCES

Available upon request.

SKILLS

Strong Communication Skills

Excellent Time Management Skills

Strong Interpersonal Skills

Strong Leadership Skills

Advanced in Microsoft Suite

Strong Organizational Skills

Strong Multi-tasking Skills

INTEREST

Current Affairs

International Affairs

Travelling

Reading

Artifacts

Contact this candidate