Data Entry/Medicaid Specialist/Accounting/Customer Care
Resume:
LaVetta Grant __
Powder Springs, Georgia 30127
Mobile Phone 770-***-****
Email:***********@*****.***
OBJECTIVE: Seeking a position in a Professional Organization that offers opportunities for advancement while being committed to delivery of superior service with knowledge that will be fully utilized and expanded with an end result of progression. Expert in Customer Service, Accounting, Data Entry, Medicaid and/or Human Resources with much more to be offered.
QUALIFICATIONS
SUMMARY:
External & Internal superior customer service skills
Proven leadership qualities of well rounded experience
Able to process confidential information with integrity
Analyze and show strong attention to details per quality and quantity
Word, Excel, Outlook, Multi-tasking, Type 65 wpm, Problem Solver
Transitions well to new responsibilities with many different job positions at same agency for over 26 years
PROFESSIONAL
CAREER HISTORY:
Department of Family & Children Services / Cobb County Economic Support Specialist II
February 2016 – July 2022
Eligibility Support Specialist Medical Assistant for the Aged Blind or Disabled receiving Medicare RSDI/Supplemental Security Income and Senior Snap/Food Stamps.
●Analyze, Review New Applications and Renewals from The Georgia Gateway Customer Portal and/or Paper form documents to conduct interviews with clients to determine Eligibility for Medicaid and Food Stamps for individuals and families
●Trained in the NEW program for Medical Assistance - Health Insurance dba PATHWAYS. This will assist Georgia applicants between the ages of 19 through 64 that are mandated to work or participate within an Educational training activity for 80 hours monthly or up to 12 credit hours, eventually paying a premium by year 2022 to have health coverage. This group are those that were not eligible for other programs
Department of Family & Children Services / Regional Accounting
to Call Center Cobb/Cherokee/Dekalb/Douglasville/Fulton/Gwinnett Counties
August 2008 – April 2015 Account Parapro and Special Operations Unit to Customer Service Call Center
Provide quality customer service by answering phones and/or errands as needed
Welcome and assist guest as front desk assistant to accounting unit
Processed daily mail and distribution of payroll, Adoption, Foster care, misc. checks
Created Purchase Orders for various account payables
Processed Account receivables for daily receipt for cash disbursements
Maintained and paid Travel for all employees for rental cars, airplane, trains or personal vehicles for conferences, trainings and miscellaneous travels for DFCS
Expedite Adult Protective Service Checks, Child request for impact of Foster Care
Processed the Purchase Cards for Social Service worker’s transactions for children in our care
Paid all bills for Regular Operating for the Right from the Start program and all counties above for rent contracts, utilities and account payables for various programs.
Processed SHINES incoming vendors and or clients for all of Georgia daily
Handled all W9 tax forms by entering, adding and updating internal and external vendors for cash disbursements daily for annual reports in the Systems and Methods software
Assist customers with inquiries about their cases for Food Stamps, Medical Assistance, Change of address, Change of earned or unearned income or any type of relevant changes pertaining to household applicant/recipient size. Assist customer complaints or concerns. Resolution specialist.
April 2015 - Feb 2016 Caretaker of now deceased Father.
Department of Family & Children Services / Fulton County
April 2002 – August 2008 Accounting Paraprofessional
Accountant responsible for journal entries via complex software applications
Maintained 1,000 plus cases for childcare claims
Maintained tax date for internal and external operations per data entry of all Vendors needed for payment requests
Researched interdepartmental queries and distributed results to appropriate parties
Perform other duties as assigned, requested or deemed necessary by management and assisted in completing monthly financial closings and periodic reports
Daily accounts receivables maintaining incoming receipts/cash disbursements for all monies internal and/or external
Department of Family & Children Services Dekalb & Gwinnett County
March 1996 – April 2002 Program Assistant Accounting
Part time front desk duties greeting DFCS employees to assist in any matters
Data entry for Medicaid, Childcare, TANF applications for over 30 customers daily
Assisted Director, Admin and Accounting with various job duties as needed
Account payables maintaining the new Relative care processing
Handled all of the 500 or more Adoption cases for the foster children payments
Assisted in Travel paperwork between management and employees
Processed leave and timesheets for employees and backup for the RevMax childcare
Clean up after customers and clean work area
Handles receipts for posting and payments of general assistance for clients
Daily errands to deposit all incoming monies to Wachovia Bank
Manual distribution of a thousand checks monthly associated with Trainings, Travel
Retirement, Appreciation parties, Plaques, DFCS related bills, etc.
EDUCATION:
Institute of Business & Technology, Peachtree Street, Atlanta GA
Basic Accounting, Administrative and Computer training (April 1989 grad.)
Accounting Financial Management Training, Macon GA
The University of Georgia Carl Vinson Institute of Government
DFCS Financial Management Certification Program (September 26, 2000)
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