Alane Sutton

Summary

While utilizing strong administrative and project coordination skills, I offered the following support services: accounts payable (VIM–Vendor Invoice Management: invoice coding and routing to cost centers for payment); intranet form/creation; database creation and entry; expense reports; and ordering supplies.

Technical Acumen

MICROSOFT OFFICE

SALESFORCE

DATA ENTRY

ADOBE PROFESSIONAL 10

SHAREPOINT

WORKIVA/Wdesk

SAP R3

Education

Middlesex College, Edison, NJ

Associates in Applied Sciences Degree — Retail Management

Professional Experience

Everise, Remote 9/2021 – Present

Customer Service Representative

Utilizing Salesforce, CAST, Microsoft Teams and other company software tools to assist callers’ concerns in regard to scheduling appointments, refund statuses, identity theft and/or software product troubleshooting or queries.

USAA, San Antonio, TX 12/2016 – 03/2017

Wealth Manager Scheduler (contract)

Used Salesforce, SharePoint and Outlook to schedule/reschedule/cancel members’ appointments with Wealth Managers. Attended and interacted with team during department meetings; provided feedback as needed regarding processes.

CaptureRx, San Antonio, TX 02/2016 – 09/2016

Receptionist/Administrative Assistant (contract)

Monitored/Ordered: maintenance for repair/adjustment of all office machines/printers/utilities/temperature controls, including breakroom supplies/appliances.

Repaired/upgraded company vendor contract in Word; created company employee directory and other templates.

The Hershey Company, Hershey, PA 08/2008 – 04/2014

Senior Executive Assistant — External Reporting and Compliance

Assisted in spin-off of Authorization Guidelines database in Excel (now VIMS); created intranet page; created Signature Approval Authorization Form/intranet links; entered 3,000+ records in database.

Database administrator/trainer of VIMS for entire U.S. and Canada since software inception; A/P administrator: coded cost centers/general ledger accounts for invoices to be processed for payment.

Managed/edited Word and Excel workbook files of Forms 8-K, 10-Q and 10-K for SEC Reporting utilizing Workiva/Wdesk/WebFilings software.

Administered Corporate Certification of Representation process utilizing Exterro for domestic/international SOX compliance.