Audiologist, Account Manager, Area Supervisor

Sandra N. Davis-Miller, Au.D., ABA

Houston, TX 704-***-**** adrqqw@r.postjobfree.com

CAREER PROFILE

Nineteen years of experience providing on-site and remote services in, verifying, evaluating, and troubleshooting hearing diagnostic equipment and hearing amplification technology. Board Certified in Audiology by AAA. Proficient in Salesforce, G-suite, Microsoft CRM, Microsoft Office, Epic and other patient record systems.

EXPERIENCE

EARGO.COM, San Jose, CA

Manufacturer of hearing devices dispensed direct to consumers.

Personal Hearing Professional AUGUST 2020 – MAY 2022

Hearing care professionals assigned to orient new clients to Eargo products via video, phone call, text, or email.

●Engaged over 80% of the new clients via video, phone, text, or email to introduce Eargo products.

●Ensured prompt responses to support requests to drive return rates below 25%.

●Guided clients through the process of evaluating and troubleshooting Eargo hearing instruments.

HOUSTON INDEPENDENT SCHOOL DISTRICT, Houston, TX

Largest public school district in Texas serving as community school district for most of the city of Houston and surrounding areas.

Educational Audiologist AUGUST 2018 – AUGUST 2020

●Assessed the academic needs of students in the district by conducting audiometric evaluations.

●Assessed, cleaned, and repaired hearing aids and cochlear implants for students.

●Selected, programmed, and evaluated assistive listening technology for students and teachers.

NATUS, PELOTON, INC., Remote/Traveling

A nationwide hearing screening program that provided equipment, supplies, personnel, etc., for the identification of infants with hearing loss.

Area Supervisor FEBRUARY 2016 – AUGUST 2018

●Recruited, interviewed, hired, and trained over 30 technicians in Texas, Louisiana, and Tennessee. Stabilized hospital sites with high turnover.

●Achieved compliance with hospital protocols and procedures and monitored technicians' performance. Preserved the commitment to everyday staffing. Audited and assess procedures and processes to improve efficiency and accuracy.

●Collected, analyzed, submitted, and discussed monthly screening statistics reports for physician sponsors, state oversight organizations, and other stakeholders.

NEWSOUND HEARING, Houston, TX

Retail hearing aid practice with several locations across Texas.

Dispensing Audiologist NOVEMBER 2014 – FEBRUARY 2016

●Assessed the audiometric needs of children and adults. Counseled patients and their families about hearing rehabilitation options.

●Created treatment plans including a recommended hearing device and assistive technology.

●Dispensed hearing devices for children and adults. Verified the patients' benefit using Real Ear Measurements and questionnaires.

HEARING LAB TECHNOLOGIES, Houston, TX

Retail hearing aid office located in Sam’s Clubs across the U.S.

Dispensing Audiologist APRIL 2014 – OCTOBER 2016

●Assessed the audiometric needs of children and adults. Counseled patients and their families about hearing rehabilitation options.

●Created treatment plans including a recommended hearing device and assistive technology.

●Dispensed hearing devices for children and adults. Verified the patients' benefit using Real Ear Measurements and questionnaires.

ENT CAROLINA, Gastonia, NC

Medical practice that specializes in disorders of the ear, nose, and throat.

Audiologist MAY 2013 – MARCH 2014

●Assessed the audiometric needs of children and adults. Counseled patients and their families about hearing rehabilitation options.

●Created treatment plans including a recommended hearing device and assistive technology.

●Dispensed hearing devices for children and adults.

OTICON, Inc. USA, Remote / Traveling

International Hearing Aid Manufacturer.

Account Manager JANUARY 2007 – MARCH 2013

●Retained and acquired new accounts and orders in assigned territory by 120% during tenure.

●Gained product sales growth by 107% in 2008.

●Provided product training and support for hearing professionals and patients onsite, at meetings, and virtually.

EDUCATION

Salus University, Elkins Park, PA

D. Audiology

University of Arkansas for Medical Sciences, Little Rock, AR

M.S. Audiology

University of Arkansas for at Little Rock, Little Rock, AR

B.S. Communication Disorders

AWARDS

● Sales Growth Award, Oticon Inc. 2008

● South East Team Sales Award, Oticon, Inc. 2009, 2010, 2011

● Jewel Minnus Award Scholarship, University of Arkansas 1995, 1996

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