Objective: Conscientiously delivering, with the highest level of expertise and dedication in talent management, regulatory compliance, program management and financial expertise. Passion to help people to do their best!

QUALIFICATIONS AND COMPENTENCIES

Degreed in Human Services, Information Sciences, NY State Teaching, Management Certification

Bachelor’s Degree in Human Services; Master’s in Information Sciences; Hold NY (New York) State Certificate of Teaching, Management and Administration; Six Sigma Green Belt Certification

Supervisory and leadership experience Expertise in managing individuals, departments, teams, school buildings, financials, projects; Successfully organizing matrixed, multi-functional efforts, solutions driven; Proficiency in instructional design and learning logistics, deployment of learning solutions

Experienced in working with developmentally disabled individuals Five + years of demonstrated experience in working with and teaching intellectually and developmentally disabled individuals

KEY STRENGTHS

Teacher, Librarian, Principal Six Sigma Green Belt Notary Public

Experienced in process improvement Coordinating, managing initiatives Learning Management

Work independently, self-directed Flourish on collaborative teams Database knowledge

Excellence in written communiqué Convey oral messages, professionally People Soft software

RELEVANT SKILLS AND RESPONSIBILITIES

Staff Management and Development

Developing with classroom and special education teachers, instructional design and content curriculum for K – 12 public school students according to state, federal regulations

Identifying rural elementary-aged students lacking in resources for reading, co-authored winning grant per US Government policy/procedure, establishing internet connectivity in public libraries, resulting in improved literacy, solid working relationships between public school and public library entities

Managing public school students, staff; Teaching and implementing individualized methods of learning, and logistics for diverse learners based upon individualized instruction

Attaining college student interns for staff to connect with cutting edge practices as well as provide the intern experience in the operations of a research and development learning center

Trainer, Customer-Centered Services, Program Management

Providing a high-level of 1:1 client service with sensitivity, professionalism, tact in dealing with students, parents in the public-school realm, at all times offering knowledgeable support, direction

Coordinating with social workers on a person-centered plan ensuring program coordination for emotionally disturbed high school students, abiding by set policy, procedures, regulations

Acting as a trainer, program coordinator, evaluator with gas pipeline employees and emergency preparedness agencies, promoting safety for employees, community; Reinforcing policy, procedure

Handling individual client IT complaints with the intent of correcting problems by establishing a SharePoint tracking system for work order priorities; Ensuring adequate, timely responses

Project Management, Process Improvement

Ensuring that a dMAIC process was followed per project goals: re-designed internal corporate web page, promoting content development and ease of use, virtual training, marketing of new web page

Creating a “new vendor” process per corporate standards, streamlining the purchase process and significantly reducing credit card usage resulting improved data points, cost-effective purchases

Coordinating, facilitating council activities such as the NY State School Library Council, Pipeline Regional Safety Council, CQL (Council on Quality/Leadership Accreditation, NY Region Inclusion and Diversity Council, following the meeting process, focusing in on action items, initiatives, accountability

Grading public school student on individual learning processes, holding responsible for assignments; Evaluating employees work performance, identifying strengths, areas for growth, improvement

Policy and Procedure Implementation, Data Analyses, Resource Management

Identifying process ambiguities, reaching-out to corporate departments for clarification of policy, procedure requirements aligning local work tasks with corporate functions, improving process flow

Ensuring that a multi-million-dollar investment in research software, databases which are instrumental in research and development by setting data measurements, marketing, and implementing training

Seeking solutions by speaking to subject area experts, staff, publishers regarding research/development book curation, identifying future expenditures, developing a collection development policy

Gathering, working collaboratively in matrixed organization to plan, develop, implement, communicate visionary document addressing outcome-based services that are beneficial to research and development

Financial Management Focusing on Cost Containment, Capacity Management

Developing, implementing, maintaining cost of NY State Department of Education annual allocated allowances for Cosered budget lines, grants and spend stipulations per student/per BOCES’ spend

Implementing corporate corrective action initiatives to decrease use of credit card purchases; reduced credit purchases by 75% in the first year of implementation

Overseeing monthly expenditures and variance reports for regional office, abiding by corporate expectations, monitoring cost containment efforts

Co-managed a cost-effective measure of content curation with regional BOCES’ to offer digital library subscriptions, contracts at a reduced cost with increased availability across NY State

WORK EXPERIENCE

Behavior Assessment Analyst, Arc of Steuben, Bath, NY 5/2019

CQL Coordinator of Accreditation, Arc of Steuben, Bath, NY 2016 – 5/2019

Office Manager, Columbia Gas Transmission, Elmira, NY 2013 – 2016

Training Leader, Synthes, Elmira, NY 2013

Operations Leader-BTIC Library, Corning Incorporated, Corning, NY 2008 - 2012

Director - School Library Systems, CA BOCES, Olean, NY 2007 - 2008

Administrator - Public School, Elmira City School District, Elmira, NY 2005 – 2007

Teacher, Librarian – Public School, Elmira City School District, Elmira, NY 1993 - 2005

EDUCATION AND CERTIFICATION

A.A.S., Associates in Science, Corning Community College

B.S., Bachelor of Science, Human Services and Education, Elmira College

M.L.S., Master of Library and Information Science, SUNY Albany

C.A.S, Certificate of Management and Administration, SUNY Cortland

CQL, Council on Quality and Leadership, Trainer/Interviewer Certification

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