Service Representative Administrative Assistant
Resume:
AKIA HARVEY
PROFILE
An accomplished professional with 15 years of significant experience in the delivery of client focused and customer service. A leader and team builder with strong executive, technical, administrative and organizational experience with qualifications in records research and problem solving.
CONTACT
PHONE:
adrqp2@r.postjobfree.com
PROFESSIONAL ACCOMPLISHMENTS
Case Management
Assist consumers in gaining access to needed medical, social, educational, and other services. Direct assistance in gaining access to services, coordination of care, oversight of the entire case, and linkage to appropriate services. Included but not limited to: (1) assessment of the eligible consumer to determine service needs; (2) development of an individualized integrated care plan; (3) referral and related activities to help the consumer obtain needed services; (4) monitoring and follow-up; and (5) evaluation. Trusted Health Plan/ Go Go Fitness LLC
Office Management & Administration
Maintaining knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices was crucial in day to day operations; describing merchandise and explaining usage, operation, and care of merchandise to customers; initiating and executing sales slips or sales contracts; resolving customer complaints regarding sales and service; exceeding goals set forth by managers and clients; conveying a strong professional image while demonstrating ability, initiative, good judgment, in addition to other accounting and secretarial/ clerical functions were duties initiated and executed as an office manager at Standard Leasing Corporation. Reviewing and processing new applications for management’s approval; maintaining contact with clients to secure proper housing accommodations and assisting in resolving any barrier issues; and ensuring that all demographic data on clients was updated were duties implemented during my 4-year tenure as a receptionist at JHP, Inc.
Finance & Accounting
Computing sales prices, total purchases; receiving and processing cash or credit payment; accounting functions; applying extensive knowledge of financial markets, banking analysis, and reporting during my tenure at Standard Leasing Corporation. Provided professional services as Financial Service Representative at the White House Federal Credit Union and at the First Combined Community Federal Credit Union.
EDUCATION
University of Maryland Eastern Shore
Pursuing B.A., Criminal Justice (3 years)
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