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Customer Service Care

Lagos, Nigeria
100000 to 120000
July 14, 2022

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**, ****** ******, **********, *******, Lagos



I am a NIM certified officer seeking the position of a customer service manager. I am trustworthy, reliable, and meticulous with relevant experience. Contributing to the attainment of the organizational goals and objectives through exceptional service, dedication, learning, and acquisition of relevant certifications is my goal.


Gender: Female

Marital Status: Single

Nationality: Nigerian

Work Experience

Internet Banking Support: First City Monument Bank (February, 2017 – On Job)

Escalate all customer care issues to the Service Manager

Cross-Sell the Banks products and services to existing customers and intending prospect

Open all account types in the bank for various customers and ensure all accounts have complete documentation.

Treat customers request, complaints and instructions on their various accounts and ensure they are satisfied with services provided.

Arrange all documents and account opening packages appropriately.

Issuance and activation of transaction instrument such as ATM card, Cheque books and Token

Handle account maintenance activities; balance enquiry, freezing / unfreezing of account, placing of lien, reactivation of dormant accounts.

Initiate the set-up of standing order.

Carry out all other bank services as delegated by the Head of Customer Service or Service Manager.

Onboard customers on various bank’s alternate channels

Linking debit cards to account and Hot list them as need arise

Ensure timely rendering of reports and issuance of ad hoc statements of account to customers

Alternate Channel support staff: First City Monument Bank (August, 2014 – July, 2017)

Handling incoming calls, E-mail and follow up with Inactive Customer on alternate channels

Registering, profiling, and solving challenges of customers on banks alternate channels

Ensuring timely response and resolution of customer issues

Communicate recurrent issues to the supervisor

Preparing and sending monthly performance

Educating customers on security measures and guidelines on the usage of various channels


53, Ouyebo Street, Odongunyan, Ikorodu, Lagos


Teacher: Adrao International School (September, 2010 – February, 2013)

Classroom management

Lesson planning, presentation, and assessment

Ensuring a conducive atmosphere for learning

Motivating the students in both curriculum and extra

Curriculum activities and ensuring their being well Placed in the society

Academic Qualification

National Teacher’s Institute, Kaduna (2011-2012)

Post graduate diploma in Education (PGDE)

University of Ilorin (2004-2007)

B.Sc. (Hons) Economics

Ojoku Grammar School,(O.G.S).Ojoku (1989-1995)

West African Secondary School Certificate

Skills and Expertise


Communication skills

Product knowledge

Problem-solving skills


Positive attitude and language

Listening skills, Confidence, Tenacity, Authenticity

Flexible, Attentiveness, Desire to learn, Time management skills


Mrs Basirat Muhammed,

Customer Service Manager,

FCMB Ikorodu Branch

Phone no: 080********

Mr Oluwole Coker,

Head, Internet banking & Mobile

Contact this candidate