USMAN OLUWATOYIN RASHIDAT
I am a NIM certified officer seeking the position of a customer service manager. I am trustworthy, reliable, and meticulous with relevant experience. Contributing to the attainment of the organizational goals and objectives through exceptional service, dedication, learning, and acquisition of relevant certifications is my goal.
Marital Status: Single
Internet Banking Support: First City Monument Bank (February, 2017 – On Job)
Escalate all customer care issues to the Service Manager
Cross-Sell the Banks products and services to existing customers and intending prospect
Open all account types in the bank for various customers and ensure all accounts have complete documentation.
Treat customers request, complaints and instructions on their various accounts and ensure they are satisfied with services provided.
Arrange all documents and account opening packages appropriately.
Issuance and activation of transaction instrument such as ATM card, Cheque books and Token
Handle account maintenance activities; balance enquiry, freezing / unfreezing of account, placing of lien, reactivation of dormant accounts.
Initiate the set-up of standing order.
Carry out all other bank services as delegated by the Head of Customer Service or Service Manager.
Onboard customers on various bank’s alternate channels
Linking debit cards to account and Hot list them as need arise
Ensure timely rendering of reports and issuance of ad hoc statements of account to customers
Alternate Channel support staff: First City Monument Bank (August, 2014 – July, 2017)
Handling incoming calls, E-mail and follow up with Inactive Customer on alternate channels
Registering, profiling, and solving challenges of customers on banks alternate channels
Ensuring timely response and resolution of customer issues
Communicate recurrent issues to the supervisor
Preparing and sending monthly performance
Educating customers on security measures and guidelines on the usage of various channels
USMAN OLUWATOYIN RASHIDAT
53, Ouyebo Street, Odongunyan, Ikorodu, Lagos
Teacher: Adrao International School (September, 2010 – February, 2013)
Lesson planning, presentation, and assessment
Ensuring a conducive atmosphere for learning
Motivating the students in both curriculum and extra
Curriculum activities and ensuring their being well Placed in the society
National Teacher’s Institute, Kaduna (2011-2012)
Post graduate diploma in Education (PGDE)
University of Ilorin (2004-2007)
B.Sc. (Hons) Economics
Ojoku Grammar School,(O.G.S).Ojoku (1989-1995)
West African Secondary School Certificate
Skills and Expertise
Positive attitude and language
Listening skills, Confidence, Tenacity, Authenticity
Flexible, Attentiveness, Desire to learn, Time management skills
Mrs Basirat Muhammed,
Customer Service Manager,
FCMB Ikorodu Branch
Phone no: 080********
Mr Oluwole Coker,
Head, Internet banking & Mobile