Customer Service Center Representative
Resume:
Dianne Ontiveros
Surrogate Coordinator
Lake Elsinore, CA 92532
**************@*****.***
Hard working, motivated individual with vast experience in the surrogacy and infertility industry. Experienced in the remote or office atmosphere. Capable to work independently or as a team member. Possess the passion to strive with an company where growth thrives. Flexibility to provide what needs to be accomplished.
Authorized to work in the US for any employer
Work Experience
Call Center Representative
HRC Fertility Management, LLC - Pasadena, CA
August 2021 to Present
Adhere to HRC Policies and Procedures. Receiving and placing customer service telephone calls and emails. Maintaining solid patient relationships by handling questions and concerns with speed and professionalism. In charge of scheduling and taking payments of patients. Keep records of patient interactions, process patient accounts and file documents. Work closely with front desk staff to ensure all aspects of patient interactions are addressed. Work proficiently using CRM and Microsoft Office. To perform all duties as required by the Call Center Supervisor. Senior Business Development Specialist
Identity IQ - Temecula, CA
April 2019 to August 2021
Senior Business Development Specialist with a demonstrated history of working in the consumer services industry. Skilled in Team Motivation, Professional Communication, Program Development, Project Management, and Customer Experience. Strong business development professional who works with B2B.
My position is also includes the sales coach role which provides support for the staff of the sales team. Senior Case Manager
Global Fertility - Irvine, CA
November 2019 to April 2020
Utilized social media platforms for outreach along with leads provided to screen potential surrogate candidates for the determination of qualification. Obtained all agency documents, photographs and obstetric records to create surrogate profiles. Evaluated all surrogates to best match them with potential intended parents. Also provided a support system to potential surrogates to help guide them through the process and be their liaison of communication. As well as providing the understanding and process of the surrogate journey. In office tasks such as replying to emails and faxing along with projects and taking the innovative to create new tasks and challenges to better assist in the recruitment processes. Surrogate Services Coordinator
Global Surrogacy Inc - Alhambra, CA
December 2018 to July 2019
Recruiter: Utilized social media platforms for outreach along with the leads provided to screen potential surrogates for the determination of qualification. Obtained all agency documents photographs and obstetrics records to create surrogate profiles. Evaluated all surrogates to match them best with the most suitable intended parents. Engaged directly with the agency psychologist for evaluation and fertility clinics for medical screening to further the process of each surrogate case. Case Manager: Worked closely and alongside intended parent case managers all attorneys, doctors, laboratories, fertility centers and insurance brokers to ensure the steps of the surrogacy journey are completed. Support system for surrogates to help guide them through the process and to provide the knowledge of surrogacy. Provided excellent customer service and commitment by going above and beyond by working all hours of the day and night and on weekends. As well as providing my direct knowledge and experience of my own personal surrogacy journeys Surrogate Recruiter
Great Beginnings Surrogacy Services - La Jolla, CA August 2018 to October 2018
Advertising and marketing. Utilization of social media networks to engage potential surrogate candidates. In charge of initial steps of the surrogacy process through the agency. DAYCARE DIRECTOR
VALLEY CHRISTIAN ACADEMY
September 2015 to September 2017
Supervised a staff of six daycare teachers who assisted in the care of children which also included nutrition and education to better enhance socialization skills. Responsible for up to 36 children under my care at any given time. Designed my own personal program plan to best suit a fun and educational experience with all activities under my care including crafts and field trips. Surrogate
Coastal Surrogacy
May 2014 to August 2016
Worked closely with agency and intended parents to provide a wonderful and exciting two separate journey's of the surrogacy process with previous experience. Contact with intended parents was via email, Skype and phone. In all details and aspects of the pregnancy, doctor's appointments and any correlation to the pregnancy. Maintained optimal health during pregnancy resulting in healthy babies. While working with coastal surrogacy I was in performed the surrogacy journey twice with two separate international intended parents. For both single and multiple pregnancies. Surrogate
GROWING GENERATIONS
February 2011 to January 2013
Worked closely with agency and high profile intended parents to provide a wonderful and exciting journey of the surrogacy process also with consideration to discretion. Contact was made via email, Skype, phone and doctor's visits in which the intended father would accompany me. In all details and aspects of the pregnancy the intended parents were apprised. Maintained optimal health during the pregnancy resulting in a healthy baby.
team member to allocate and coordinate the workflow WELLS FARGO BANK PERSONAL BANKER
September 2005 to February 2008
9/2005-2/2008
Assisted clients in managing their finances. Built relationships through excellent customer service to our clients to provide the best financial security with our products and services. Financial advice included opening new accounts; including checking, savings, loans and making transfers to best move money. Evaluated client's requests and addressed concerns when necessary. Performed as a team member to allocate and coordinate the workflow of the entire team. Education
Associate's Degree in Vocational Nursing
Baldy View Regional Occupational Program - Ontario, CA September 2002 to May 2004
High School Diploma
MONTCLAIR HIGH SCHOOL
June 1997
Skills
• CUSTOMER SERVICE (10+ years)
• PROBLEM-SOLVING
• RECRUITER
• Supervising
• Hospital
• Child Care
• Case Management
• Microsoft Office
• Banking
• Nursing
• B2B Sales
• Business Development
• CRM Software
• Cold calling
• Writing skills
• Inside sales
• Windows
Links
http://WWW.LINKEDIN.COM/IN/DIANNE-ONTIVEROS-3B4927168 Additional Information
SKILLS
• First class customer service
• Professional
• Upbeat attitude
• Impeccable communication skills
• Team Mentality that Thrives in collaborative work environment
• Detail orientation along with organizational and multi-tasking skills
• Ability to learn quickly
• Enthusiasm and flexibility to use problem-solving skills DIANNE ONTIVEROS
SURROGACY CASE MANAGER/RECRUITER
LAKE ELSINORE CALIFORNIA .909-***-****
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