Customer Service Medical Records
Resume:
PROFESSIONAL SUMMARY:
Results-oriented Analyst adept at managing and breaking down large volumes of information and processing medical records entries in various systems. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Ready to leverage twelve years of experience in healthcare and IT activities.
SKILLS:
Teamwork: Consummate professional with a high degree of personal integrity and combine serenity, determination, and diligence to address team’s needs and ensure a diversify environment.
Customer Service Coordination: Dedicated to providing quality customer support; ready to assuming new challenges to meet or succeed tomorrow’s objectives.
Medical Records: Ability to compile and maintain patient’s medical records to document condition and treatment and to provide data for research or cost control and care improvement efforts.
Policy Development: Hands-on experience in the development of policies and guidelines that ensure compliance with outlined strategies.
WORK HISTORY:
Walter Reed National Military Medical Center (Contractor) - Bethesda, MD 20889
Advanced Office Clerk 11/2020 – Present
Create and monitor provider templates/schedule in Composite Health Care System (CHCS/AHLTA).
Build positive relationships based on open communication with patients, family members, and staff members.
Record telephone calls via T-Con or relay to the providers as needed.
Report patient complaints to the Service Chief or Clinic Manager.
Ensure patients complete the necessary forms prior to their visit with the provider.
Knowledge of health care rules and regulations including annual training on HIPPA and the Privacy Act.
Knowledge of clinical and office automaton including CHCS, AHLTA, and HAIMS.
Ensure patients have appropriate level of Tri-Care coverage when scheduling appointments.
Manage BHDP (Behavioral Health Data Portal) for initial and follow-up appointments.
Train and develop Medical Support Assistants on CHCS, AHLTA and clinic policies and procedures.
Monitor referrals and contact patients to schedule appointments once authorized.
Train new providers and residents on clinic administrative standard operating procedures.
Reconcile end-of-day reports in CHCS to ensure accuracy.
Scan and attach documents in HAIMS via AHLTA.
Manage administrative calendar (Leave and Provider Triage) in Microsoft Outlook.
Ensure provider encounter forms are completed in order to obtain appropriate workload credits.
Provides clerical/administrative support for all special projects around the clinic. Assists Defense Travel Management Office (DTMO) with travel arrangements for the staff.
Requests, receives, and responds to requests for information/data either orally or in writing.
Provides status updates, advice, and materials to management.
Processes medical records, reviews, screens, and maintain inpatient/outpatient or ambulatory procedure unit charts for all department into the intake system.
Assembles medical records, conducts review and conversion of paper records to electronic files while maintaining key requirements for periodic review and update of records.
Provides clerical/administrative support for all special projects around the clinic.
Assembles medical records, conducts review and conversion of paper records to electronic files while maintaining key requirements for periodic review and update of records.
Walter Reed National Military Medical Center (Contractor) - Bethesda, MD 20889
Medical Records Intake Analyst 01/2014 – 11/2020
Coordinates collection of records from the wards to ensure immediate processing and completion of medical records. This entails contacts with ward clerks and nurses.
Maintains close contact with leadership to ensure deficiencies in records are addressed timely.
Analyzes program data to provide input for key decision making and strategic planning.
Reviews medical records for completeness, consistency and compliance with Joint Commission on Accreditation of Healthcare Organizations (JCAHO), Walter Reed National Military Medical Center (WRNMMC) and medical staff requirements.
Performs monthly medical record audit in coordination with the medical staff.
Codes, using ICD-9-CM, complicated diagnoses and procedures for discharged patients and ensures diagnoses and procedures are supported in the medical record as appropriately reported via the Composite Health Care System (CHCS) and eSentry.
Establishes medical records for all new admissions to facility; acquires, monitors and accounts for the medical records which accompany those patients transferred in from other Department of Defense clinics.
Liaisons with senior medical staff leadership to resolve record completeness issues.
Performs quality audits and ensures accuracy of information contained in the Medical Records Tracking Module. Review chart deficiency and Delinquency Module of CHCS and AHLTA.
National Naval Medical Center (Volunteer) - Bethesda, MD 20889
Medical Records Staff Volunteer 08/2013 – 12/2013
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Assisted in classifying medical records according to hospital policies and procedures.
Helped with the coordination of requests for inpatient medical records; assembled analyze inpatient and ambulatory procedure visit medical records. Performed other activities as requested by management and other staff members.
Assisted in the preparation, maintenance, and revision of medical records.
Received, completed, and tracked inpatient records according to HIPPA, DoD Regulations, and JCAHO standards.
Assisted with medical records request preparation for staff.
AAA Warman Care - Gaithersburg, MD 20878
Certified Nursing Assistant 03/2008 – 12/2013
Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
Directed and coordinated administrative activities that support the development of the company. Managed the medical records for all patients assigned to the company.
Utilized relevant tactics and industry’s best practices to implement and manage daily operational activities for the client check-in and out of medical records.
Applied sound business acumen and resource management experience to effectively manage the clients in support of the company’s mission and goals by maintaining proper documentation of medical records and other activities performed for the clients.
EDUCATION:
Associate of Science: Healthcare Administration Medical Records
Phoenix University: Washington, DC 04/2013
Coursera Certificate: Google IT Support Professional Technician 12/2019
ADDITIONAL SKILLS:
Proficient in Microsoft Office Suite, eSentry, ALTHA, CHCS, & Electronic Medical Record software
Certified CPR
Medical Office Administration
Technical expertise in patient focused care
Strong medical ethics, medical terminology, and culturally sensitive
IT Support expertise
REFERENCES:
Available upon request
Contact this candidate