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Customer Service Operations Supervisor

Location:
Dubai, United Arab Emirates
Posted:
July 14, 2022

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Resume:

Antony D Costa

P.O.Box *****, Dubai

Tel:009***********

E-mail: adrqgo@r.postjobfree.com

PROFILE :

Good Knowledge and practical Experience in Trade Finance Operations (UCP 600, ISBP 745,

URDG758, Incoterms 2010 and Incoterms 2020, URC 522. URR 725

.

Handling End to End products in Trade Finance. Majorly involved in Export and Import Letter of Credits, Document Checking, Export and Import Collections, Outward and Inward Guarantees, Trade Loans, Risk Participation, Reimbursing Bank Claims, Invoice and export documents discounting.

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Expert in L/c’s, handling quality customer service operations, organizing process strategies and building relationships with various groups.

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Possess strong communication, analytical, analysis/ mapping and negotiation skills.

PROFESSIONAL EXPERIENCE :

Banque De Commerce et de Placements SA, DIFC Branch, Dubai, U.A.E.

Operations Supervisor (AVP) – Trade Finance/Treasury Operations

August 2008 – December 2021

Collaborate with Relationship Managers for bringing new clients on board for Trade Finance business

Structured commodity and trade finance (including all instruments such as letters of credit, letters of guarantees (Advance Payment, Bid Bond, Performance), documentary collections, Standby l/c’s

Managed traders in Middle East, Singapore, U.K. and dealt with commodities like steel, sugar, non-ferrous metals, fertilizers

Trade advisory services and solutions to clients

Responsible for maintaining the quality standards while achieving 99.9% error free document scrutiny with strict compliance to internal/external policies and within the agreed SLAs to minimize operations/financial loses.

Handling of export letter of credits, documents negotiation, acceptance, settlement and discounting

Handling Transferable L/c’s, Back to Back letter of credits, Revolving L/C’s, Avalization and discounting of drafts

Treasury Back Office Operations – Money Market and Bank positions, Placement, Borrowing, Swap, Foreign exchange

Swift operations / Syndications / Forfeiting

COMMERCIAL BANK OF DUBAI PSC. – DUBAI

Senior Officer – Import/ Export Letter of Credits / Collection Unit

Centralized Trade Services, Dubai & Northern Emirates

March 1993–August 2008

Responsible for checking export Letters of Credit and their workability.

Ensure compliance to Credit & Money Laundering Policies.

Review, analyze export documents for bill negotiated under Letters of Credits, handle acceptance and settlement under L/C Documents.

Responsible for checking Inward/Outward Bills for Collection.

Checking of Import/Export Documents.

Customer Liaisons.

Expertise technical knowledge of UCPDC-500/600, URR 525.

Appraising and training staff directly reporting.

Team Leader for enhancement of Mosaic/Phoenix System for Trade Finance Department.

ACADEMIC AND PROFESSIONAL QUALIFICATIONS :

MBA (STRATEGIC FINANCE – MAJOR)

Caroline University, U.S.A. (Jan 2003 – July 2004)

BACHELOR OF COMMERCE - (COMMERCE AND ACCOUNTANCY MAJOR)

Osmania University, Hyderabad, INDIA. (April 1987 – April 1990)

COMPUTER SKILLS:

MS OFFICE- Ms Word, Ms Excel, Ms Power point

SYSTEMS - Credoc, GTE Exchange (Swifts), Apsys

COURSES/TRAINING/WORKSHOP ATTENDED :

Training - Documentary Credit Operations, Bank Guarantees, Quality Management

Management & Supervisory skills, Time Management, Self & Time Management.

Annual Letter of Credit Master Class

International Sanctions



Contact this candidate