Brenda Herrera

626-***-****

adrqfq@r.postjobfree.com

**** ********* **. ********* ** 93535

Experience

Assistant Manager, Investment Concepts Inc

The Springs October 2020-November 2021

Addressed the concerns of current and prospective residents.

Toured prospective residents and approved applicants.

Renewed leases for current residents

Processed rent payments.

Scheduled vendors for vacant units and property

Sales and Marketing for Property

LEASING CONSULTANT, GHP PROPERTY MANAGEMENT

September 2018- September 2020

Great customer service skills provide memorable leasing experience for prospect residents

through completing creative and personalized tours.

Create sense of community and an outstanding living experience for new and current residents. Assists with all prospect inquiries including application process, leased administration, approval process, and move in process to ensure the new resident has the best move in experience.

Work closely with the Community Manager and our Service Teams to ensure the resident moves into an apartment that is welcoming and ready for move into the companies highest standards.

Sales and Marketing Maintain a working knowledge of all community features and benefits and ensures these are all showcased during the sales process with all prospects.

Operations Maintain a fundamental working knowledge of all lease documents, and resident guide policies and procedures Fair Housing guidelines, renters insurance, lease forms and agreements.

Input resident and other pertinent information into Yardi accounting system

AUTO AND HOME INSURANCE CASHIER, AUTO CLUB OF SOUTHER CA

OCTOBER 2014 – MARCH 2018

To provide excellent customer service to all of our members

Ensure all members questions and concerns and needs are taken care of in timely manner Updating member information into PEPSI or EICS

Referrals for new home and auto insurance.

Add new members to existing memberships

Process all auto and home insurance payments

Process all membership payments

Education

Indian Springs High School 1996

Skills

15 Years of Customer Service

Fluent in Spanish

Team Player

Communication and Problem Solving

Data Entry

Knowledge in Word, Power Point, and Excel

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