Jennifer L. Demah, CP T, MA

*** ***** *****

Lake Charles, La. 70611

Phone: 337-***-****

Email: adrqf8@r.postjobfree.com

OBJECTIVES

To strive for customer and or patient excellence.

QUALIFICATIONS

*Computer skills: Microsoft Word, Microsoft Excel, QSI, AS400, MPV, Sequel, PCN, AllScripts Touchchart and the following programs:

-Blue Cross Blue Shield, United Healthcare, Louisiana Medicaid, Cigna, Aetna, Tricare, USAePay Credit Card website, Phreesia Dashboard, Medfusion Patient Portal, Centricity GE, Outlook Express, Microsoft Teams, Microsoft Office 365, iPledge®, Citrix Workspace, Mod Med.

*Capable of working in EMR programs

*Outstanding people skills

*Cooperative team player

*Self motivated

*Work independently

*Meet deadlines

*Detail oriented, methodical, flexible, patient, organized, goal directed.

*Multiple phone line etiquette.

EXPERIENCE

Dermatology Associates of Southwest Louisiana

June 2020- March 18th, 2022

Clinical Medical Assistant/Float Medical Assistant/Insurance Specialist My duties and responsibilities as a Clinical Medical Assistant is to have the necessary dexterity to operate surgical instruments such as surgical scissors, forceps, needle driver’s, hemostat, sterile blades and sutures. Prep patients for skin biopsies and sterile surgical procedures. To label, process and distribute lab specimens for lab analysis. Maintaining computer programs and desk equipment while running the clinic floor for provider’s. To be able to visually inspect and observe possible patient skin conditions including, but not limited to, color variations and the presence of abnormal conditions. Assisting the patient to an exam room, verifying patient information, vitals and patient concerns. Occasionally transporting movable medical equipment such as mobile lasers, surgical lamps, surgical tray’s, etc. Maintaining medical records both paper chart and EMR, by confirming all necessary documentation has been completed and/ or updated whether medical or administrative. Assisting providers with patient care which includes, but not limited to, preparation of orders, (bloodwork, radiology, lab specimens, etc.), prescriptions (written and electronic), drawing up injections for administration in office, as well as in office procedures such as biopsies and excisions. Scheduling, consenting and educating patients on any treatment plans and surgical procedures. Understanding medication risks and or drug interactions while being prepared to explain to patients and comply with Risk Evaluation and Mitigation Strategy programs when applicable, such as: iPledge® relating to the prescribing of isotretinoin. Performing clerical duties, including, but not limited to, assisting the call center in answering incoming phone calls, scheduling appointments and managing incoming referrals and/or assisting the reception check-in center, distribution of incoming faxes, as well as chart retrieval and filing.

Children's Clinic of Southwest Louisiana

October 2018- June 2020

Receptionist/ Certified Pharmacy Technician

Responsible for: Checking in and out patients, Scanning all patient encounters, Insurance, Multi phone line, Multiple printing capabilities, Engaging in our patients, updating any and all patient information, Scheduling all the appointments, Work at different satellite locations, dealing with financial aspect, putting in charges, submitting insurance. Many other tasks and responsibilities. This is for a clinic of 12 doctors and 4 nurse practitioners. Walgreens Pharmacy

Moss Bluff

December 2016- August 2018

Certified Pharmacy Technician

My role and duties were to: Process insurance claims online, as well as handling and solving denied or other problem claims by speaking with insurance companies via telephone. Enter and fill prescription refill orders, work cash registers and manage a dual lane drive thru by myself during prime time ending work day hours. Communicated with doctors as well as their staff regarding patient prescriptions. Receiving verbal and fax prescriptions to enter into the database and process to the pharmacist. Maintained and restocked inventory. Filed prescriptions and cleaned the pharmacy before closing. Assisted patient’s and or customer’s with OTC products. Answering a multi-line phone system with ease. Lake Charles Memorial Hospital

Orthopedic Specialists

Robert M. Duarte, M.D.

February 9th, 2015- September 5th, 2015

Clinical & Surgical Medical Assistant

My responsibility is to take care of the patient’s needs. Following up with the post operative patients, refilling prescriptions, casting, ordering x-rays, assisting the doctor for any needs in surgery. Scheduling surgeries with the operating room for the physician. Gather any and all wanted or necessary records and or x rays prior to surgery. Retrieving all medical clearances and insurance authorizations. Charting and rooming patients for Dr. Duarte on clinic days. Writing out any orders for radiology or physical therapy for his review and signature.

Imperial Calcasieu Medical Group

(Moss Bluff Clinic)- Jason R. Morris, M.D.

December 2010- September 6th, 2014

Medical Assistant/Receptionist

I am responsible for checking in and checking out patients, answering a multi-line phone. Updating insurance and demographics for my patients. Responsible for making appointments via email, and phone. Keeping track and head of ordering responsibility of Avery Archives for 3 separate doctors and 1 nurse practitioner. I am a manager over 3 receptionists here in the office. I am responsible for weighing and rooming patients for the nurse and physician. I keep a cash bag flow of $200.00 on a daily basis. I do help with prescription refills when needed by a nurse. I am responsible for explaining insurance benefits and eligibility daily for patients. I train all the other receptionists here in the office for any new programs that are available.

Imperial Calcasieu Medical Group

(The Clinic)- Moss Bluff Urgent Care and Lake Street Urgent Care February 2009- December 2010

Receptionist

Responsible for signing in walk-in patients. Obtaining information and explaining detailed paperwork to patients. I am also responsible for inputting data from patients in a timely manner into the computer system. This all has to be a fast process. I also answer the phones and check insurance eligibility and benefits for every patient. Take call ins for workmen's compensation and occupational medicine for contracted companies. I am responsible for checking in and also checking out patients. Responsible for the cash drawer throughout my daily work. I explain the insurance benefits and eligibility to patients. I do administrative work as well as assist the nurse when needed in the exam room.

Management Data Systems

Billing office for Mri centers.

April 2008- February 2009

Payment Specialist/Data entry

Responsible for taking payments from online, mail, and over the phone for four different Mri facilities. I am also responsible for inputting patient payments and insurance payments into the main system. One day a week I was in charge of answering a 5 line call phone system. I answered and explained billing and insurance to patients who received a bill from us and or their insurance company. I did data entry on patient demographics on a daily basis for another facility. I was responsible for retrieving ERA’s from insurance websites such as: Blue Cross, Aetna, Cigna, Lamedicaid, and Medicare.

Lake Charles Memorial Hospital

Orthopedic Specialists

David Drez Jr. M.D.

Scott Hofer, D.O.

October 2008- February 2009

Medical Assistant

Responsible for pulling patients back for their appointment and putting them in an exam room. Getting the entire patient’s needed information such as: height, weight, body temperature. I am a clinical assistant. I do remove sutures and staples from post op patients. Clearing and preparing patients for injections. Drawing up the injection for the doctor and or nurse. Medically assist multiple doctors on schedule daily. Answering the nurse’s station phone line. Checking the nurse’s phone line for messages and retrieving their charts. Ordering medical supplies when needed. Cleaning exam rooms and restocking them every week to be ready for the following week.

Lake Charles Memorial Hospital

Orthopedic Specialists

Nathan Cohen, M.D.

Dennis Walker, M.D.

August 2007-October 2008

Medical records custodian

Responsible for managing the medical records department for a large private practice of Orthopedic Specialists. Prepare medical records for appointments for the following day and current week. Facilitate scheduling between nurses and physicians. Handle over 2,000 active patients, and 10,000 archival records. Reorganized charts and revamped the original filing system into a universal filing system. Discussing record problems and insurance problems with patients over the phone and in person.

Lake Charles Memorial Hospital

Internal Medicine Clinic

*Multiple Physician’s*

December 2006-August 2007

Medical Records Clerk

Responsible for pulling the next day appointments for several doctors. Filing all medical paperwork into charts. Filing charts into alphabetical order. Copying all records for insurance, legal, and for patient purposes. Filling out insurance paperwork. Education

Sam Houston High School

Graduated in 2006

School activities: DECA

Certifications

Certified Pharmacy Technician

CPT.014442

Louisiana Board of Pharmacy

3388 Brentwood Drive

Baton Rouge, La. 70809-1700

Interests

Softball, photography, dancing, any outdoor activity. References

Excellent references upon request.

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