Customer Service Data Entry

CHITTIZHATH R K SANDHYA

971*********. e-mail: ****************@*****.***

Objective: An airport customer service agent at an international airport where my calm nature, courteous behavior, and conflict resolution skills will offer excellent service to passengers during preparation of and embarking on their journey.

PROFESSIONAL SYNOPSIS

Acquired an experience of 5 years in customer service, Event coordination and admin.

A self-starter with management skills and customer service.

An excellent planner with proven abilities in handling situation, generating customer loyalty levels and serving Retail and corporate sector customers effectively.

KEY STRENGTHS

Possess calm, polite, friendly, and diplomatic attitude.

Ability to work in any shift, varied hours.

Ability to use computerize reservation system, phone, and multi-task

Excellent knowledge of airport facilities and regulations

Demonstrated ability to perform professionally under fast-paced environment

Self-motivated with exceptional communication and interpersonal skills

Ability to perform well on both independent contributor and team member.

AREAS OF EXPERTISE & EXPOSURE

Service Operations

Check in counter.

Ensure proper customer service and supervision.

Conducting necessary trainings.

Map & analyze business potential, identify new profitable product & product lines.

Identify and explore new markets and tap profitable business opportunities for business development.

Client Servicing /Relationship Management

Businesses prospecting of complete range of products.

Designing and conducting pre-sales presentations to Agents.

Devise strategies through effective customer centric services for retention of clients.

Build a harmonious relationship with passengers, agents and sub agents.

CAREER HIGHLIGHTS

Sep 2018 – Mar 2020

Organization : Sunset Events Organizing

Department : Operations.

Designation : Admin cum Events coordinator.

Preparation of quotes and for the projects liaising with concerned departments.

Pitching new clients for upcoming various events and exhibitions.

Tele sales-Cold calling and follow up on the quotes.

Coordinating with designer team and updating the clients as per their requirements.

Follow up and service existing clients.

Administrative support to sale & general office management.

Answering calls, email, organizing travel arrangements.

Data entry, post event reports.

CAREER HIGHLIGHTS

Feb 2018 – Aug2018

Organization : Framelez Events & Exhibitions.

Department : Operations.

Designation : Events coordinator.

Preparation of quotes and for the projects liaising with concerned departments.

Pitching new clients for upcoming various events and exhibitions.

Tele sales-Cold calling and follow up on the quotes.

Coordinating with designer team and updating the clients as per their requirements.

Follow up and service existing clients.

CAREER HIGHLIGHTS

Aug 2017 – till date

Organization : Thai Airways,GSA(Majestic Tours & Travels).

Department : Airport operations..

Designation : Passenger movement Controller.

Assisting passengers and answering questions at the counter to meet their travel needs.

Assigned seats following reservation chart and coordinated special meals requests.

Worked with airline computer system and completed entire paperwork tasks.

Processed and secured passenger luggage and ensured no problems in checking-in & checking-out.

Booked alternative flights for passenger during overbooked situations.

Assisting passengers with accessing airport facilities.

Assisting in the safety of the airport and boarding process.

All the Ramp functions.

Assisting passengers at the departures and related functions.

CAREER HIGHLIGHTS

Jul 2009 – Sep 2011

Organization : Silk Air (Airawat Aviation pvt ltd).

Department : Airport.

Designation : Customer Service Agent.

Handled check-in counter for Silk Air.

In addition to Silk Air also handled Indian Airlines,Oman Air,Jet Airways.

Pre-flight Checks.

Performing all the functions of check-in agent including issuing boarding for the flight.

Boarding the flight at the gate.

Post flight checks and reports.

Notable Contributions

Gave passengers options to meet their travel needs to gain customer loyalty and continued satisfaction with Travels in a safety conscious environment.

Worked in a team environment with all possible levels of the operation and gave timely and accurate information in order to facilitate the process of offering great customer service to increase overall satisfaction with our organization.

ACADEMIC CREDENTIALS

Bachelor of Commerce (BCOM) 2008. M.G University, Cochin.

IATA / UFTAA Foundation Level 1 – Montreal, Canada.

Diploma in travel & Tourism management.

DCA, MS WORD, EXCEL, Powerpoint, Tally.

Seminars and Trainings

DGR Training

Amadeus & Galileo system.

Training on ARTICA (check-in) system

KRIS CHECK system (SILK AIR).

PERSONAL DETAILS

Languages Known : English, Hindi,Malayalam,Tamil,Telugu

Date of Birth : 04-03-1987

Visa Status : Residence-Husband’s sponsorship

Nationality : Indian

References furnished up on request.

Sandhya.R.K

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