Systems Operator System

Austin J. Artz

254-***-**** Killeen, TX ***** ******.****@*****.***

COMMUNICATION SPECIALIST

Client Services Customer Relationship Management Personnel Management

Reliable, energetic and resourceful communication specialist with over six years of experience working as a Multichannel transmission system operator=maintainer in the United States Army. Impeccably skilled in resolving customer complaints and promoting conflict resolution, Ability to remain detail oriented while simultaneously working on multiple projects ensuring unequivocal success. Expertise in help desk services, personnel management, satellite communication, and communication using various radio frequencies.

WORK EXPERIENCE

3d Cavalry Regiment – Fort Hood, TX 06/2020 - PRESENT

Telephonic Control Officer

Responsible for issuing and managing 20+ accounts with classified devices valued in excess of $1 million while ensuring quality service to users.

Promptly respond to customer enquiries in person or via phone, and or email.

Quickly and efficiently open customer accounts by accurately recording account data.

Monitored accounts and users thus preventing inactivity and or possible information leaks.

Increased client base by 35% during the year 2021 due to the delivery of expeditious service.

57th Expeditionary Signal Battalion – Fort Hood, TX 05/2018 - 06/2020

Personnel Manager

Developed, mentored, and lead a team who increased the organizations mission readiness by 20%.

Received top 5% rating when compared to my peers of same position and title.

Kept records of employee’s achievements alongside shortcomings. Would conduct monthly one on one meeting with each of them to discuss areas of strength and how to improve upon areas they lacked in.

Collaborated with team to quickly resolve customer complaints with appropriate action.

Effectively managed approximately 50 trouble tickets a month.

307th Expeditionary Signal Battalion – Schofield Barracks, HI 02/2015 – 05/2018

Communication Specialist

Used strong communication skills to collaborate with team members to ensure efficient service.

Created and maintained office forms and procedures to assist with administrative tasks.

Frequently operated multiple communications systems ensuring equipment’s functionality.

Coordinated the repair and maintenance of communication supplies and equipment bi-weekly.

EDUCATION

Basic Leaders Course- Fort Hood TX, 2021

High frequency Radio Repairer - Schofield Barracks HI, 2016

Certified Multichannel Transmissions Systems Operator=Maintainer- Fort Gordon GA, September 2015

High School Diploma -Westfield IN, May 2014

PROFESSIONAL SKILLS

Mastery of Microsoft Office (Word, Excel, PowerPoint) and Google Suite (Docs, Sheets, Slides).

Comfortable working in Microsoft Windows 10.

Excellent communication skills with a focus on team-building and customer relations.

Outstanding organizational, multitasking, and problem-solving abilities.

JOB SKILLS

Effective oral communication skills.

Collegiate level managerial course.

Three years of managerial experience.

Extensive technical knowledge of communication equipment.

Strong work ethic.

Detail oriented.

Effective mindset on efficiency while also maintaining safety.

D.O.D. Secret Clearence.

Military experience.

Can pass a Background check.

Can pass random Drug Tests.

LANGUAGE COMPETENCIES

English: native language

American Sign Language (ASL): Novice

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