CYNTHIA BURLASON

**** ***** ******* ******, ** **712 – adrqdu@r.postjobfree.com – 407-***-****

Profile

A hardworking and reliable team member focused on going above and beyond to support the business and serve customers. Trained in production, caregiving, pet grooming and offering top-notch abilities. Always thinking of ways to improve productivity and customer satisfaction with exceptional service. Always maintain well- organized and presentable work areas. Motivated to continue to learn and grow personally and professionally.

Skills

• Manage operations and client relationships

• Develop policies

• Staff management and employee training

• Self-starter

• Detail oriented

• Time management

• Take-charge personality

• Production Management

• Establish and implement operating and quality standards Experience

The McAfee Family – Apopka, FL 4/2016-8/2019

Caregiver/Companion

• Assisted resident in managing daily living including lifting, bathing, and feeding support.

• Assisted the patient in day-to-day basic functions and prepared patient’s meals according to meal plans.

• Smoothly managed basic patient support, including emptying bedpans, recording intake and output and serving food trays.

• Observed condition of patient by examining them, including checking of existing conditions, such as open wounds or detecting blood in the urine.

• Performed household chores to ensure cleanliness, safety, and livability, including cleaning patient rooms and changing sheets on bed.

• Supported patient with daily activities and attending to personal hygiene, transporting patient, and assisting them in walking and exercising.

• Documented vital signs like temperature and blood pressure to track medical symptoms and the progress of treatments.

• Responded immediately to calls from patient for assistance or treatment and alerted medical staff to emergency situations.

• Communicated with physicians, nurses, and other caregivers to exchange information about patient conditions, treatment plans, and activities.

• Supported the social and emotional needs of patient by providing caring companionship.

• Resupplied patient with personal hygiene items like towels, soap and toilet paper.

• Helped patient with daily living requirements by bathing, dressing and assisting with mobility needs.

• Disinfected patient rooms, bathrooms and examination areas to prevent disease spread.

• Worked with patient to assure that they participated in exercises and therapeutic activities.

* Took care of patients’ pets including feeding, watering, changing litter boxes, and transporting to veterinarian when necessary.

Scoop-D-Doo Pet Waste Removal Service 10/2013 – 7/2014 Owner/Operator

• Removal of pet waste from client residential or commercial property.

• Empty cat litter boxes, clean and disinfect boxes and replace with fresh litter.

• Discard bedding from small animal habitats, clean and disinfect cages, replaced with fresh bedding, food/water.

• Disinfection of hard scape surfaces accessible to pets including kennels, patios, porches, pool decks, driveways, sidewalks, and garage floors.

• Interaction with client pets to establish trust.

• Scheduled appointment day and time for services requested by clients.

• Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences.

• Continuously classified and filed records to keep the system efficient and all information organized.

• Consulted with customers to understand their desires and suggest the best products to meet their needs.

• Exemplified leadership and maintained company standards and protocols in all locations.

* Responsible for advertising and marketing to attract customers.

* Set pricing for services as well as maintaining equipment. Uptown Dog Grooming and Boarding – Winter Park, FL 4/2010 – 6/2011 Kennel Manager

• Responsible for care and well-being of 30+ pets daily and up to 150+ pets daily on holidays and summer vacation.

• Opened kennel one hour prior to business opening to release pets into outdoor yards to relieve themselves and to clean their kennels, prepare their food and water and place in kennels.

• Administered medications when required.

• Reviewed the incoming boarding list and assigned kennels to the pets

• Reviewed the list of pets scheduled to leave and gathered their belongings [ bedding, toys, food, medications, etc.]. Also walked departing pets to bathing room if scheduled for bath/grooming.

• Greeted clients dropping off pets for daycare/boarding and escorted pets to kennel building from office.

• Consulted with customers to understand their desires and concerns regarding their pets stay.

• Assessed animals’ behavior and personality in order to place them in proper play groups.

• Interacted and supervised animals in care, engaging them in activities, aiding in socialization and intervening in any "playground" disputes to ensure every pet had a stress-free, positive experience during their stay.

• Informed business manager and pet owners if any health or behavior problems or injuries to pets occurred while in our care and took immediate, appropriate action to remedy situation.

• Supervised fellow kennel staff, assigned duties and trained new hires in all aspects of kennel routine and pet care.

• Created and utilized separate boarding, daycare and medication logs in order to keep ongoing, accurate records of each pet’s arrival, departure, medications given, and grooming requirements.

• Restocked supplies throughout facility to aid in efficiency and preparedness for any need.

• Responsible for ongoing upkeep of kennel including laundry, dish washing, floor care, cleaning and disinfecting of all kennels twice daily and as needed throughout the day.

• Maintained indoor and outdoor play areas and equipment: picking up pet waste, raking leaves, filling wading pools and water buckets, disinfection of play equipment, toys, and artificial turf.

• Took digital photos and video of pets playing to post on company website.

• Checked on each pet before locking up for the night, making sure they had adequate water, bedding, and kennel doors were secure. Uptown Dog Grooming and Boarding – Winter Park, FL 10/08 – 4/10 Bather/Prep Room Manager

• Groomed and washed animals, including brushing and trimming coats, cutting nails and keeping ears clean.

• Restocked supplies throughout the facility to keep the team efficient and ready for any animal need.

• Managed the laundry and general cleaning for a facility with over 30 animals at any given time.

• Reviewed the incoming bathing/grooming orders and assigned work to the preppers to maintain a demanding schedule.

• Continuously classified and filed records to keep the system efficient and all information organized.

• Reviewed grooming list and bathing specifications to understand each animals’ requirements and plan the correct sequence, minimizing errors and avoiding wasted materials and time.

• Organized and disinfected animal living and exercise areas to minimize the risk of infection.

• Responsible for training new hires and supervising employees in bathing/ prepping room.

• Created and implemented cleaning and equipment maintenance schedule to ensure work areas and equipment remained sanitary and in proper working order. Education

Everglades University 2015 Altamonte Springs, FL

Bachelor of Science – Alternative Medicine

• Studied Alternative Medicine including herbal remedies, feng shui, reiki healing, meditation, and aromatherapy.

• Participated in discussions and labs, comparing traditional medical practices and procedures with alternative and herbal medicine.

*Did not finish the course, so I did not receive a degree. Florida Institute of Animal Arts 2011 Winter Park, FL

• Studied proper execution of pet bathing and grooming; particularly dogs but included instruction on proper grooming of cats, small animals, birds, and large animals such as horses and zoo animals.

• Hands-on learning by bathing and grooming public animals. JATC Sheet Metal Local 15 1988 Orlando, FL

Manufacture and installation of HVAC

• Attended classes while working as a pre-apprentice in the commercial heating/air conditioning profession.

• Learned the manufacture and installation of AC/Heating ductwork.

• Worked in the field installing ducts in the 2nd phase of The Orange County Convention Center in 1987-1988.

• Studied all phases of duct manufacture including welding/soldering, brake press, table shears, and plasma cutter.

• Promoted to 1st year apprentice after only 5 months working as a pre-apprentice. Apopka High School 1979 Apopka, FL

High School Diploma

COMMUNITY INVOLVEMENTS

DOOBERT RESCUE ANIMAL TRANSPORT VOLUNTEER

ASPCA ANIMAL CHAMPION

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