Customer Service Front Desk
Resume:
Amberlee Greenlee
Well experienced,and customer service orientated
Huntsville, AL 35810
******************@*****.***
Positive, bubbly, outgoing person looking to be apart of a great work family and environment. Willing to relocate to: Madison, AL - Athens, AL - Decatur, AL Authorized to work in the US for any employer
Work Experience
Manage/ Sales
Music to my ears - Huntsville, AL
January 2016 to December 2021
Make banners, business cards and creative logos. Promote business so we could build clients Server and Trainer
Waffle House - Huntsville, AL
October 2017 to November 2021
Bust tables, meet and greet, cash handle, and food Receptionist
Hilton - Huntsville, AL
November 2014 to February 2016
Front desk representative, customer satisfaction, stock lobby, greet people with positive attitude, take calls, make reservations for people, make sure customer satisfaction was great and tale care of anything needed, offer deals if there are any, and handle money. Sales and Customer Service
Pure Romance - Huntsville, AL
April 2014 to February 2016
Meet and greet customers, positive attitude, sometimes I was in office and took calls, applications, prep orientation. Also Warehouse,Material handler, and receiver. Waffle House
Waffle House - Huntsville, AL
March 2009 to November 2014
Handle money, meet and greet customers, make sure customer satisfaction was met, bus tables, call orders out and carry them out deal with any issues or concerns or questions they have Retail Cashier
Nike - Athens, AL
May 2013 to September 2014
Handle money, meet and greet, and customer satisfaction ! Education
High school or equivalent in Medical
Columbia high School - Huntsville, AL
2011 to 2012
Skills
• Customer Service, typing and fast pave worker, postive attitude, learning Spanish, People Person, productive and reliable (9 years)
• Serving Experience (10+ years)
• Residential Cleaning (10+ years)
• Materials Handling (10+ years)
• Bartending
• Upselling (7 years)
• Bartending (10+ years)
• Busser (10+ years)
• Cash Handling (10+ years)
• Food Service (10+ years)
• Materials Handling (10+ years)
• Residential Cleaning (10+ years)
• Serving Experience (10+ years)
• Upselling (4 years)
• Catering (8 years)
• Restaurant Experience
• Food Preparation
• Microsoft Word (3 years)
• Catering (8 years)
• Cooking (3 years)
• Food Preparation (2 years)
• Host/Hostess (3 years)
• Microsoft Word (10+ years)
• Restaurant Experience (10+ years)
• Sales Experience (10+ years)
• Customer Service (10+ years)
• Inside Sales (10+ years)
• Social Work (6 years)
• Outside Sales (2 years)
• Case Management (7 years)
• Food Safety (10+ years)
• Microsoft Office
• Merchandising
• Kitchen Experience
• Sales Management
• Restaurant Management
• Cold Calling
• Presentation Skills
• Financial services
• Computer literacy
• CRM Software
• Banquet Experience
• Administrative Experience
• Salesforce
• Management
• English
• Negotiation
• Business Development
• Microsoft Powerpoint
• Telemarketing
• Microsoft Excel
• Microsoft Outlook
• Events Management
• POS
Languages
• Spanish - Intermediate
Assessments
Customer Service Skills — Familiar
December 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Familiar
Work Style: Reliability — Familiar
September 2019
Tendency to be dependable and come to work
Full results: Familiar
Customer Focus & Orientation — Proficient
January 2020
Responding to customer situations with sensitivity Full results: Proficient
Sales: Influence & Negotiation — Completed
May 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Completed
Cognitive Ability — Completed
May 2020
Combining pieces of information to form general rules or conclusions. Full results: Completed
Sales Fit — Proficient
May 2020
Measures the traits that are important for success in sales positions. Full results: Proficient
Outside Sales — Proficient
September 2019
Actively listening and responding appropriately; performing common sales calculations. Full results: Proficient
Front Desk Agent (Hotel) — Highly Proficient
April 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Food Service: Customer Situations — Completed
January 2020
Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting. Full results: Completed
Work Style: Conscientiousness — Completed
January 2020
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Completed
Night Auditor (Hotel) — Highly Proficient
January 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Customer Service Fit — Proficient
January 2020
Measures the traits that are important for high-quality customer service. Full results: Proficient
Inside Sales — Completed
January 2020
Actively listening and responding appropriately; performing common sales calculations. Full results: Completed
Receptionist — Completed
November 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Completed
Customer Service — Familiar
December 2019
Identifying and resolving common customer issues.
Full results: Familiar
Bartending — Completed
December 2019
Understanding, pouring, and mixing drink orders
Full results: Completed
Retail Customer Service — Completed
December 2019
Comprehending and responding to retail customer needs. Full results: Completed
Mechanical Skills: Aptitude — Familiar
December 2019
Understanding and applying mechanical concepts and processes. Full results: Familiar
Case Management & Social Work — Familiar
November 2019
Prioritizing case tasks, gathering information, and providing services without judgment. Full results: Familiar
Food Safety — Completed
September 2019
Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Completed
Call Center Customer Service — Familiar
November 2019
Applying customer service skills in a call center setting. Full results: Familiar
Social Media — Completed
August 2019
Measures a candidate's ability to create content, communicate online, and build a brand's reputation. Full results: Completed
Fine Dining — Completed
November 2019
Knowledge of food and beverages in fine dining establishments and ability to provide exceptional guest service
Full results: Completed
Attention to Detail — Completed
November 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Memorization — Completed
October 2019
Measures a candidate's ability to commit product or merchandize information to memory and recall at a later time.
Full results: Completed
Cooking Skills: Basic Food Preparation — Completed September 2019
Preparing food, using cooking equipment, and converting ingredient measurements. Full results: Completed
Work Style: Conscientiousness — Completed
September 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I am looking for employment, I am a fast pace worker, great team player, always love making customers satisfied, I am looking for something stable and long term !
Contact this candidate