Timothy Balkissoon

Education:

ASJA BOYS’ College, San Fernando, Trinidad and Tobago: High School Diploma October 2016

Queens College New York B.S. Computer Science

Certifications:

Comptia A+ AND Net + 519 8th Ave, New York, NY 10018, OCTOBER 2018

Skills & Abilities

SQL(Oracle-based DB2,SSMS, Google Big Query,Teradata)

Joins and sub queries / nested queries in SQL.

R (Used for Linear Regression Modeling, Statistical Analysis,)(shiny,diplr,tydr,caret,plotly

Tableau (Desktop, Server, Public)

Proficient in designing techniques like Snowflake schemas, Star schema, fact and dimension tables, logical and physical modeling.

Extensive knowledge in various reporting objects like Facts, Attributes, Hierarchies, Transformations, filters, prompts, Calculated fields, Sets, Groups, Parameters etc., in Tableau.

Created Tableau scorecards, dashboards using stack bars, bar graphs, scattered plots, geographical maps, Gantt charts using show me functionality.

Worked extensively with Advance analysis Actions, Calculations, Parameters, Background images, Maps,

Trend Lines, Statistics, and Log Axes. Groups, hierarchies, Sets to create detail level summary report and Dashboard using KPI's

Building, publishing customized interactive reports and dashboards, report scheduling using Tableau server.

Power BI

Utilized SAP Business Objects to perform SQL queries and create reports

Utilized Salesforce Administrator to grant/revoke permissions and to monitor data with regards to various business applications.

Executed and tested required queries and reports before publishing.

Published the developed dashboard, reports on the Tableau Server so that the end users having access to the server can view the data.

Implement ETL process in Alteryx to extract data from multiple sources (SSMS, XML, Excel, CSV) and schedule workflows.

Excel functions (VLOOKUP, Pivot tables) for data analysis and creating reports.

Professional experience:

Cigna Dec DEC 2021 – March 2022

Lead Business Analyst(Data Analyst)

Develop new reports, models and analytic solutions with innovative ways to present data in order to support the product team

Ad-hoc reporting and analytics for Account teams, Finance, and Operations

Query data uning Teradata

Extracted data and manipulated into reports for clients

Maintain turn-around times per contractual agreements

Consultation with Product and account management teams to help understand complex issues and requests

Collaborate with multiple departments across the company including Product Management, Account Management, Finance, Operations, Pharma, Research, Advanced Analytics, and internal Knowledge Solutions areas

Facilitate the migration of multiple asets and provided SME support on multiple projects/initiatives

Project management and prioritization of resources and responcibilities

Manage multiple initiatives at the same time and negotiate timelines/priority with stakeholders

Effectively communicate goals, outcomes and compant direction to stakeholders and staff that fell within the chain of command.

New York State Department of Buildings

Data Analyst Aug 2021– Dec 2021

Created, maintained, and entered information into appropriate databases.

Plane statistical problems to be investigated and work methods and statistical techniques to be utilized.

Assisted in the management of critical technical reporting for DOB operations.

Translated quantitative data, research findings, and insights into compelling and informative data visualizations.

Provided real-time data including BI reports, dashboards, and metrics to support technical reporting requirements; analyzing and interpreting the results of research in relation to overall city policy.

Oversaw technical analysis of trends and historical data.

Prepared reports for public information, administration, and technical programs.

Created adhoc reports to users in Tableau be connecting various data sources

Providing implementation support and coordination for multiple projects and programs.

Served as a technical resource for special projects and technology initiatives.

Utilized Power BI and SSMS to visualize coronavirus cases in schools across NYS.

Presented Coronavirus data to shareholders and various contractors to aide in the management of citywide infrastructure.

Utalised sharepoint to facilitate the interchange of data among coleagues.

New York State Department of Health Feb 2021 – Apr 2021

IT Supervisor

Created, maintained, and entered information into appropriate databases.

Implemented and monitored programs as directed by management, and see the programs through to completion

Oversaw user account management via Salesforce (password resets, adding and removing users, granting and revoking user permissions.)

In charge of coordinating team that assisted the (Vaccinators, Flow Monitors, Managers and the FDNY)

Provided senior support for problems that my team could not handle and was the primary means of escalating it to the war room.

Communicated with war room to provide on-site, time critical response to client needs.

Generated End-Of-day reports and recommended ways of improving the way we handled support for the vaccination effort.

Communicated various aspects of business operations to the commissioner of NYC.

Ensured all aspects of business operations on the ground was maintained.

Goldman Saks Consulting Inc. Mar 2019 - Apr 2020

Business Intelligence Associate

Identified key business metrics measurements and develop methods to represent data to support measurements.

Project Merlin was an integrated Market Risk platform for capturing, validating as well as

transforming front-office risk valuations across all business lines.

Created interactive cohort analysis report in Tableau Server for the product team with global filters and parameters that improved monthly client retention by 17%.

Used excel sheet, flat files, CSV files to generate Tableau reports.

Utilized SAP Business Objects to generate reports

Publishing of various interactive data visualizations and communicating with upper management to relay analyses.

dashboards reports and workbooks from Tableau Desktop to Tableau servers.

Extensively involved in identifying and solving the problems by coordinating with senior managers and addressing issues to meet the company’s business goals.

Improved monthly retention by 10 basis points for customers who were likely to attrit by servicing and or improving relevant product features and services.

Work alongside investment banking research analysts and research production to develop visualizations and interactive graphics.

Dream Home Solutions Jan 2017 – Aug 2020

Data Analyst

Created views and dashboards based on requirements and published them to Tableau Server for Business and End User teams to be reviewed for project management.

Used advanced data visualization tools to provide an easy-to-understand interface for end users to quickly identify key themes within their data.

Monitored the overall performance of the database to recommend and initiate actions to improve/optimize Performance.

Identified procedural areas of improvement through customer data to help improve the profitability of a nationwide retention program by 7%

Identified groups of states where our models were underperforming and made improvements to increase their profitability by 5%

Created customized Tableau Dashboards, by writing querries Oracle to perform data blending in reports.

Involved in publishing of various kinds of live, interactive data visualizations, dashboards, reports and workbooks from Tableau Desktop to Tableau servers.

Created linear regression models using R.

Looked for opportunities to improve current processes or find efficiencies by applying industry best practices for BI development.

Designed and developed test Tableau Dashboards to explore options for visualization of data, presentation, and analysis.

Parallelized Dashboard, Hyperlink Objects, Color-coded tabs etc. in Tableau 2018.3 desktop and Server.

Generated Interactive Dashboards with Quick filters, Parameters and Actions to handle views more efficiently.

Used KPI metrics to determine profit generation by using measures and dimensions data from Oracle and SSMS to facilitate business development.

Computer Skills:

CompTIA A+ AND NET + Microsoft Office Software (Word, Excel, Access, and PowerPoint, VISIO,), Microsoft Teams,Skype for Business, ZOOM, Cisco Web Ex, Windows, Active Directory, Jira, Apple MDM, Critix.

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