Coordinating

BRANDI LA SHAE’ GREEN

**** *. ******* **.

Centennial, CO 80015

Cell: 816-***-****

adrq7a@r.postjobfree.com

OBEJCTIVE:

To obtain a position that will allow me to demonstrate my ability to provide excellent customer service skills in initiating, planning, developing, monitoring, controlling, and closing of major-simple projects as a coordinator.

SUMMARY OF QUALIFICATIONS:

Solid background and outstanding communication skills in customer service over the phone and in person. Able to work in a fast-paced environment, detail oriented and attentive to details, people oriented, good organization skills, excellent team player, quick learner, adaptable, effective at multitasking and able to serve as a liaison in any necessary and given position.

SKILLS/ACCESSIBLE PROGRAMS:

Type 45/55 wpm Data Entry MSWord MSExcel MSPowerPoint Conflict Resolution Customer Service Payment Operations Assist with Dispatch Office Equipment Operations Logistics MSTeams MSOutlook All NEW/ADDED MS Systems I3 Credential MyEmma I3 Logix Clairvia Kronos Learn Administrator Learn Administrator Surgio iCIMS Service Manager

EXPERIENCE:

Nov 2021 – Present Centura Health Care

Human Resources – People Resource Center Centennial, CO

Answer a very high volume of incoming calls/inquiries in professional and courteous manner

Handled general/broad HR inquiries regarding benefits, retirement, PTO, Policies, Compensation, Employment Verifications, etc

Handled and initiate complains for/about internal staff and external clients

Ensure quick and courteous responses are appropriately directed to the correct pod/tier level

Follow established protocols to determine appropriate handoff

Maintain contact to related personnel to facilitate proper and complete resolution

Provides superb customer service skills for all technical support when needed

Prepares accurate documentation using appropriate systems such as providing hours to submit FMLA request, gain/loss of coverage letters and general employment letters on Centura letterhead as needed

Remains in constant communication to ensure resolution is given timely manner

Provide guidance on how to update details involving Payroll functions such as direct deposit, tax with holdings and tax documents

Manage inquiries using iCIMS and Perceptive Tool, checking status of applications and providing necessary documents: i.e., licensing and certifications when needed

Jan 2021 – Nov 2021 Centura Health Care

Staffing Coord. (Clinical/Non-Clinical) Centennial, CO

Created and managed scheduling for Respiratory, Imaging (CT, Rad, Ultrasound, MRI Techs), Sterile Processing, MLT/MLS, Health screeners, Environmental Services and Contracted Labor employees.

Manually edited schedules when inputting them into Clairvia/Kronos Scheduling systems.

Assisted with scheduling between 17 Centura locations daily.

Managed communications and correspondences with over 30 different high-level leaderships daily.

Communicated escalated calls for associates out of compliance with certifications, scheduling conflicts, associate removal from site, etc.

Very use to maintaining a very high volume of phone calls, emails, text messages daily, about 80 plus correspondences daily.

Participated in interviews for RT, Imaging, SPD and Contract Labor.

Provided verbal and visual orientations of policies and procedures to all new hires.

Assigned learn task to associates to be completed (new hire task, update credentials/certification: BLS, PALS, NRP etc).

Handled timecard edits for over 120 associates such as entering missed breaks, missed clock in/out times, missed shifts. All additional pay codes as well such critical needs differential, disaster pay, charge pay, etc.

Ran weekly data reports to manage time off request, PTO, Sick time, etc.

Worked on call, overnight hours, 24/7 on call AFT line

Sept 2019 – Sept 2021 George Green Auto Sales/JFR Associates Littleton, CO Executive Assistant

Work directly with management to provide support on car sale deals

Scanning of legal documents and filing for safe keeping

Assist with service phone calls and scheduling

Handle running expense ledgers

Process Referral claims

Manage client list

Create and monitor processes to ensure compliance and for filing to stay current

Manage expense reports for car details, business needs and travel

Contact clients to schedule appointments for documents to be signed and other items to be picked or delivered

Sign and accept legal packages/documents

Scan to email files for all filing/sending purposes

Coordinate Shred-It pickup appointments

Maintain funds/expenses for all personal, business, and commercial

Properties

Created all mailers sent out to businesses and individuals.

May 2017-Nov 2019 Professional Case Management (Clinical) Denver, CO Staffing Coordinator – 2017 to 2019

Manage schedules for nurses: RN, LPN, CNA and PCA.

Manage and manually roll clients schedules every month.

Calculated monthly bonus reports for all nurses each month in payroll.

Assisted with training new employees in office and on-call team hours.

Engaged in weekly new client and current client meetings with Regional Directors, Nurse Administrators and CM’s in WA/OR and NV.

Direct contact with client’s families regarding the patients care and outcome.

Coordinate/schedule high profiled priority ill patients, all hours of the day and all levels of care.

Assist in multi-managing several nurses/clients in territories throughout the US

(CO, TX, IA, IL, OK, FL, WA, OR, NV, TX, KY, NM, TN, SC, GA etc.)

Assist with recruitment with any needing information.

Handle all New Hire Orientation calls and emails.

Input, export, manage data (email list, bonus report, credentials) using excel spreadsheets.

Handle all inbound/outbound support calls to clients, nurses,

case managers, regional managers, etc.

Assist/manage all territories with the ON-Call Staffing team

Received recognition from management, my peers, nurse from all states more often than not.

July 2014-June 2016 Lewan & Associates, Inc. (A Xerox CO.) Denver, CO Network Coordinator/Project Management.

Coordinate/schedule new copier installs (7 step process).

Coordinate installs from beginning to completion.

Worked directly with Sales Team/Project Manager.

Handled multiple accounts/managed high-profile accounts.

Served as Liaison between customers, sales, managers, and departments such as Field Techs, Accounting, Managed IT systems and Customer Service (depending on intensity of the problem).

Manage software install/projects, hours.

Manage and created budget reports/running ledgers for large projects

Handle all inbound/outbound network support calls.

Mar. 2013- July 2014 SYGMA (Food Distribution) Denver, CO Customer Service Representative

Handle food/product orders and any inquiries from customers.

Coordinate food delivers.

Worked closely with Transportation, Logistics and Warehouse.

Handled multiple concepts (Food Restaurants)/General Managers

Process credits and invoices/billings.

Analyze incoming orders from suppliers

Sept. 2010- Mar. 2013 Convergys (U.S.P.S) Denver, CO

Customer Service Representative

Handled calls from customers regarding mailing benefits.

Provided information for the best shipping/tracking methods.

Contribute ways to resolve problems/improve production.

Apr. 2010-July 2010 BusinessconX (2010 Census) Denver, CO

Interviewer/Customer Service Outbound

Make outbound calls.

Verify personal information.

Transfer calls to appropriate party.

Past job experience – available upon request.

EDUCATION

Overland High School – Aurora, CO 2004-2008

Colorado Technical University – BSBA w/ PM - Aurora-Colo. Springs, CO 2016 – Present (149.5 out of 180 Credits Completed)

REFERENCES

Available upon request

Contact this candidate