Tracey Janvier

Healthcare Professional

Elmont, NY 11003

adrq6c@r.postjobfree.com

+1-516-***-****

Experienced healthcare professional with quite a few years of experience working with patients and customers on a variety of scopes while gaining the knowledge necessary to accommodate patients adequately and efficiently.

Work Experience

Medical Assistant

Premier HealthCare - Bronx, NY

March 2022 to June 2022

• Measured accurate vital signs

• Performed numerous administrative duties

• Contacted patients for appointment reminders

• Assisted with electronic medical charting

• Worked with a team of clinicians

• Served school-age children and adults with intellectual and developmental disabilities

• Assisted physicians, nurses, and other medical staff with clinical and administrative duties

• Performed phlebotomy, administered EKGs, recorded patient information, and other procedures CSR - Customer Service Representative

OHI

June 2021 to December 2021

• Professionally responded to customer inquiries via phone, email, chat, etc.

• Reviewed and accurately processed all incoming orders and responded to customer requests.

• Facilitated returns, including arranging shipping and issuing credits

• Handled sensitive situations where something has gone wrong, ensuring OHI customers receive the best service possible.

• Collaborated with other departments to ensure issues are resolved in a timely manner and that solutions were created in order to avoid future problems.

• Solved issues related to our software and hardware and collaborated with OHI IT when necessary.

• Always maintained the confidentiality of patient records adhering to all HIPPA guidelines.

• Researched and explained complex order tracking situations.

• Managed technical requirements on my own computer.

• Required to use a Customer Service Management software.

• Handled 40 to 60 calls a day.

• Worked directly with both consumers and business customers.

• Other duties were assigned according to daily circumstances.

• Worked overtime whenever necessary and possible.

• Sharepoint, Salesforce and Elite were used for data entry purposes, research, and resolving customer issues as well as for communicating with company wide colleagues located across the US & Canada. Travel Service Agent

Global Contact Services - Long Island City, NY

October 2019 to June 2021

Employed

• Managed high-volume of inbound and outbound Access-A-Ride customer calls.

• Educated and trained scheduling travel itineraries for persons with various degrees of disabilities, mental and/or physical limitations.

• Established & maintained relationships with clients by utilizing effective communication, interpersonal skills, & strong work ethic.

• Accomplished objectives by professionally handling customer complaints and successfully recording details of inquiries, reasons for disputes, and resolutions.

• Maintained an above 90% and higher quality score on all escalated calls by utilizing quick problem- solving, people skills and listening skills to de escalate any situation.

• Boosted quality productivity by maintaining strong call control and quickly working through scripts to address diverse problems.

Patient Care Coordinator

Queens General Hospital - Jamaica, NY

September 2016 to July 2018

• Coordinated patient referrals, admissions, and facility transfers while maintaining confidentiality..

• Communicated physician orders and nursing requests to other departments for tests, exams, and inpatient admissions.

• Identified insurance carriers for verification process and the patient's specifications.

• Transcribed medical information into patient's charts via medical database.

• Audited patient charts to correct errors in order to properly bill insurance carriers & receive payments in a timely manner..

• Followed all state code requirements and HIPAA policies while multitasking in high volume and fast paced environments.

• Scheduled patients for outside medical testing and additional medical procedures.

• Worked in the Geriatric Department, Intensive Care Unit, Pediatrics, and the Emergency Room Department.

Marketing Manager

Citi Bank Sponsored 2016 Rio Olympics - Flushing, NY May 2016 to August 2016

• Managed and assigned 40 Brand Ambassadors.

• Trained all Brand Ambassadors and oversaw all program logistics.

• Handled all inventory and technical equipment.

• Scheduled and kept records of staff attendance, also designated break times, & daily scheduling.

• Met and greeted clients and vendors.

• Managed budgets.

• Organized black tie events for Citi Employees.

• Coordinated all Summer Rio Olympics with activities, simulations, guest speakers, games, movie presentations, and live talent.

Spa Supervisor

Carl Clarke Aesthetics Medical Spa - Astoria, NY

July 2014 to August 2015

• Managed Files.

• Ordered and received supplies for inventory.

• Performed multifaceted general office support.

• Handled payments and pre-booked clients.

• Acquired and utilized full knowledge of Quickbooks.

• Handled social media.

• Screened prospective employees, interviewed and hired qualified candidates.

• Individually trained new hires and monitored performance closely. Medical Assistant

Winthrop University Hospital - Mineola, NY

June 2010 to February 2012

• Worked alongside and shadowed the Nurse Practitioner daily.

• Performed physical exams, obtained client's medical history, vital signs, and collected as much information as possible in order to provide adequate care.

• Performed phlebotomy, wound cleaning and draining, as well as medication administration ordered by the physician.

• Obtained necessary referrals and scheduled appointments for outpatient diagnostic testing to other procedures.

• Translated for Creole and Spanish speaking patients and other healthcare professionals when necessary.

• Maintained and handled patient protected information with integrity.

• Always maintained professionalism in my appearance, as well as my tone and delivery in order to effectively communicate patient information and teaching. Education

Certificate in Practical Nursing

Brooklyn Adult Learning Center - Brooklyn, NY

September 2009 to June 2010

Associate's degree in Liberal Arts & Sciences

Nassau Community College - Garden City, NY

September 1999 to December 2002

Skills

• Medical Scheduling

• Experience Administering Injections

• EMR Systems

• Triage

• Microsoft Office (10+ years)

Languages

• Spanish - Intermediate

• Haitian Creole - Fluent

Certifications and Licenses

BLS Certification

Certified Medical Assistant

CCMA Certification

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