Customer Service Employee Relations

Human Resources Organizational Development Strategy Operations

Accomplished HR professional with extensive experience and consummate achievements building best-in-class organizations. A savvy team leader skilled in attracting the most qualified employees and matching them to the jobs for which they are well suited. Pivotal contributor to the senior operating and leadership executives, providing HR leadership for multiple acquisitions, from due diligence to conversion. Innovative problem solver, strategic decision maker, strong communicator.

Employee Relations (ER)

Servant Leader

Safety Management

Performance Management

Labor Relations

Benefits-Management

HR Information Systems (HRIS)

Change Management

Recruitment-Full Cycle

Organizational Development (OD)

Training & Development

Compensation Management

PROFESSIONAL EXPERIENCE

Germania Insurance, Texas Largest Farm Mutual

Human Resources Business Partner III, Brenham, TX Jan 2019 – Present

Provide coaching, employee relations, change management, compensation, talent acquisition, and performance management to the Information Technology Team, Litigation, Human Resources and Total Loss Departments for this 490 employee organization.

Partner with the companies executive and senior leadership regarding strategic goals and initiatives for our Business Technology group, Legal Department and Special Investigation Claims.

Provide compensation benchmarks utilizing different salary surveys, such as McLagon AON, Compdata and Culpepper.

Establish and align Human Resource efforts to the company’s vision, mission and strategic plans.

Created and implemented “Grow with Germania” Internship program focused on partnering with High Schools, Junior Colleges, Colleges and Universities.

Developed, implemented and managed the organizations talent acquisition program in line with the Diverse Hiring & Recruiting Committee initiatives.

Identified areas of efficiency using Kaizen process mapping.

Created and implemented organizational processes as they relate to interviewing and recruiting.

Reduced contract spending with in the Information Technology department by 5% within the first three months of employment.

ICON Hospital, Long term Acute Care hospital

Human Resources Director, Humble, TX Jan 2012 – June 2018

Curated a culture of 180 loyal and dedicated team members creating a compassionate, caring and family oriented environment for this 54 bed acute care hospital by immersing myself in the day to day operations as well as strategic and operations planning through special projects. Reported directly to the CEO and managed 5 amazing team members.

Success in directing human resource functions including compensation, performance management, benefits, employee relations, talent management, and organization-wide processes

oAnnual Departmental budget creation for HR Services.

oReview of compensation and the organization pay structure, position market wage reviews, benefit cost review working directly with managers/directors/CFO and CEO in the creation of compensation and benefit packages.

oImplemented employee survey process which resulted in analytics that we could use to determine goals to address team member concerns which created a decrease in turnover by 30%.

oCreated individual succession and discipline plans with team members from the bottom up outlining their goals and outlooks for the future allowing the retention numbers to increase to 75% retained month to month.

oOngoing compliance and safety focus resulting in a 20% decline year over year for medical costs due to workers compensation and reportable injuries.

oCompanywide organizational development for all departments focused on providing the best customer service to the patients and their families.

oFostered a servant leader management team focused on teamwork/open-door environment conducive to positive dialogue across the organization.

oConduct annual skills fair to ensure all staff trained on yearly mandatory learning programs. Corporate Compliance, Harassment, Safety, Housekeeping practices, disaster drills.

oDeveloped customer service and organizational wide training programs.

Ensure compliance with all legal requirements and government reporting agencies, including OSHA, EEO, ERISA, FLSA, License verification for healthcare workers, criminal background checks and drug screens, ACA reporting.

Quarterly and annual HR reporting to the Board of Directors.

Authored employee policy manual and handbook, trained team members through the onboarding process.

Conducted and created New Hire training program. Creating a full cycle, fun, and interactive on-boarding experience.

Coach and assist leadership in regards to policies, discipline, customer service initiatives, teamwork, and evaluation process.

Actively participated in Joint Commission Accredited Surveys.

oEnsuring Personnel file compliance.

oPoint of contact for Employee Health.

oAssisted in Safety walkthrough for Plant Operations.

Manage monthly and yearly budget for HR, half a million dollar budget, and implement cost savings through effective vendor management.

oProcess payroll using Paychex, ADP WorkforceNOW.

oWork with departments regarding staffing plans to eliminate overtime and preparing for recruitment strategies.

oCost effective recruiting initiatives.

Negotiated and implemented annual benefit administration.

oReconcile enrollment monthly.

oUpdate enrollee information as needed.

oEnsure COBRA information is sent out.

Experience with EEOC and other potential litigation protecting the company and the employees.

HCR ManorCare, National healthcare organization with over 65,000 employees and 500 locations throughout the country

Human Resources Director Elgin, IL (Feb 2006 – Jan 2011) & Houston, TX (Jan 2011 – Sept 2011)

Direct all aspects of human resources in a post-acute healthcare setting. Duties include but are not limited to full-life cycle recruiting, succession planning, compensation, employee/public relations, and orientation of new employees. Benefit implementation, compliance, training, and retention. Coordinate pre-employment for all new hires, including offers, physicals, infection control, criminal background checks, reference checks, and drug screenings. Managed all processes with on-boarding and general orientation of new hires.

Improved staffing for nursing and other departments through various recruitment efforts, including open house at facility, job fairs, local advertising, and lead-based calls. Successfully recruited for various management positions and prevented facility from having to use agency staff.

Conduct annual and quarterly needs assessments and forecasting of business units.

Decreased turnover in Dietary department by 30% in a two year time period. (Highest turnover department).

Strategic partner to Administrator and leadership team by provide coaching and staffing solutions, employee relations, succession planning and problem solving.

Leader in State Survey process, ensuring 100% compliance.

Coordinate and process payroll for staff of 100+ employees, handling all issues and concerns, utilizing Kronos.

Implemented continuous employee communications meetings, fostering an open door environment and family friendly atmosphere.

Graduated as an instructor of the Circle of Care, implemented Circle of Care having one of the highest number of graduates within the region for 2006.

Participate at community events and bring awareness to the senior community of our services.

Retention Committee was implemented and designed to provide a forum for staff from different departments and management levels to discuss issues of concern. Met on a monthly basis and proved to improve employee morale.

Regional Safety winner 2007 & 2008 due to creating a committee that is focused on fun and employee awareness.

Implemented Wellness strategies including holding a Wellness Fair that incorporated vendors from the community and excited employees.

Train staff on: Corporate Compliance, Customer Service, Diversity and Safety Initiatives.

Management Recruiters International (MRI), Executive search firm

Account Executive, Palatine, IL 2005 – 2006

Manage all stages of the recruitment life cycle for national companies within the food and beverage manufacturing industry. Excelled in high volume recruitment of upper management professionals within the United States. Areas of focus were in Engineering/VP’s of Manufacturing/Directors and Managers of Operations.

Pioneer Center of McHenry County, Non-Profit organization specializing in assisting adults with mental and developmental disabilities in finding employment and transitioning into the community

Job Placement Specialist/Job Coach, McHenry, IL 2003 – 2005

Had a case load of 20+ clients all with different needs that were to be placed in community jobs.

Collins Consulting, Recruiting firm specializing in government contract and temporary worker assignments

Recruiting Team Lead, Schaumburg, IL 2002 – 2003

Lead a team of 3; coordinated recruitment efforts for AT&T, TAP, and HOSPIRA, primarily in New Jersey and New York. Call Center staff, upper management, IT professionals and engineers. Government contract work with security clearances needed for certain positions. (Classified information.)

Fellows Placement, Staffing firm, specializing in temp, temp to hire and permanent placement of administrative staff

Sr. Recruiter, Buffalo Grove, IL 2000 – 2002

Hired as Branch Administrator, promoted to Recruiter within six months and then Senior Recruiter in one year. Held highest sales record for the Buffalo Grove office.

EDUCATION:

Judson University

Masters Business Administration (2017)

Judson University

Bachelors – Human Resources Management (2010)

Rockford Business College

Associates of Applied Science – Marketing (1999)

Rockford Business College

Associates of Applied Science – Management (1999)

TRAINING / SEMINARS / AFFILIATIONS:

Society of Human Resources Management National affiliation 2006 to current

ACA Employer Reporting Training 2015

Predictive Index Training 2014

Certified Mediator Manousso Mediation 2012

Member of HSHHRA 2012

Conducting Investigations Seminar, National Human Resources Council 2010

Criminal History Record Information Seminar 2008

Human Resources Management/Leadership HCR ManorCare University 2007

Managing Emotions/Thriving Under Pressure SkillPath Seminar 2007

How to Resolve Conflict Skillpath Seminar 2006

ToastMasters Member 2004-2007

Human Resource Development Institute American Society of Training & Development 2004

Contemporary Business Etiquette Seminar 2001

Sales/Negotiation Training Fellows Placement 2001

TECHNICAL SKILLS

Human Resource Management System (HRMS), Human Resources Information System (HRIS), ADP (HRB, E-TIME, Pay Expert, Cloud-Based), Microsoft Office Suite (Word, Excel, PowerPoint,, Adobe Acrobat, PeopleSoft, Microsoft Outlook, Kronos, MyStaffingPro, Proprietary Software: Fingerprints (candidate management system)

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