Quality Manager Engineer
Resume:
Pamela L. McCloud
Greenville, South Carolina
803-***-**** Cell Phone
OBJECTIVE: To advance with a company that is willing to allow me to utilize my skills to improve the company.
QUALIFICATIONS
20 plus years of quality experience
IAFT / ISO Global Lead Auditor Certified
ISO 9001:2000 RAB Certified Lead Auditor
TS 16949 RAB Certified Lead Auditor
EDUCATION
2019 – 2019 IATF Global Lead Auditor Training
2005 – 2005 ISO/TS 16949 Lead Auditor Training – RAB Certified
2004 – 2004 ISO 9001:2000 Lead Auditor Training
2004 – 2004 TS 16949 Implementation Course
2002 - 2002 ISO/TS16949 Internal Auditor Course Certificate
EMPLOYMENT
2022-Present Quality Manager- Roy Metals
Provides leadership &Facilitates the implementation of the organizational goals.
Manages Quality Technicians
Manages Calibration Systems
Leads Continual Improvement activities
Manages 8D system
Leads and Manages Internal Audit System
Coaches and develops employees
Maintains company KPI’s
Updates and Manages QMS
2020 – 2022 Quality Manager – Diversifed Coating Systems
Provides leadership & facilitates the implementation of organizational goals
Possesses excellent team building skills
Promotes business policies and procedures
Acts as an advisor to upper management in areas requiring specialization
Provides direction within a defined department
Manages and meets department goals (Quality and Facility)
Responsible for making decisions on behalf of the company
Responsible for any and all specialized needs associated with their respective areas
Coordinates with technical & quality personnel to meet objectives
Responsible for operational performance
Responsible for profit & loss
Responsible for Quality Objectives
Represents the “voice” of the customer
2017--2020 Complaint Management – baier & michels GmbH & Co KG
Responsible for maintaining and developing Quality Systems
Direct customer and supplier interface
Procedural / Work Instruction Development
Responsible for responding and managing customer concerns
Responsible for managing supplier corrective actions
Assisting in APQP development – Development of control plans / FMEA’s
Problem Solving / Root Cause Analysis
Managing Quarantine Process
Lead Internal Audit
Lead Continuous Improvement Program
Managing Calibration and receiving inspection process.
Tracking Quality Cost
KPI development
Supporting 5S initiatives
2014--2017 Quality Manager – Crown Group
Responsible for maintaining and developing Quality Systems
Direct customer interface
Procedural / Work Instruction Development
Responsible for responding to customer concerns
Assisting in APQP development – Review of control plans and FMEA’s
Problem Solving / Root Cause Analysis
Managing Quarantine Process
Lead Internal Audit
Lead Continuous Improvement Program
Managing Calibration and receiving inspection process.
Employee Development
Maintain Budget for Quality department
Standardize training program for Quality Department
Supporting 5S initiatives
2013-2014 Corporate Quality Engineer - Syncreon
Responsible for maintaining and developing Quality Systems
Direct customer interface
Procedural / Work Instruction Development
Responsible for responding to customer concerns
Assisting in APQP development – Review of control plans and FMEA’s
Problem Solving / Root Cause Analysis
Managing Quarantine Process
Lead Internal Audit
Lead Continuous Improvement Program
Managing Calibration and receiving inspection process.
2008-2013 Quality Engineer/Manager – Span International
Responsible for maintaining and developing Quality Systems
Member of Facility Launch Team
Direct customer interface
Procedural / Work Instruction Development
Responsible for responding to customer concerns
Assisting in APQP development – Review of control plans and FMEA’s
Problem Solving / Root Cause Analysis
Managing Quarantine Process
Lead Internal Audit
Lead Continuous Improvement Program
Managing Calibration and receiving inspection process.
2005 – 2008 Quality Systems Engineer - Federal Mogul Friction Division
Responsible for ensuring TS 16949 system compliance
Problem Solving / Root Cause Analysis
Lead Internal Auditor
Responsible for assisting in process improvements
Responsible for calculating internal customer satisfaction status (PPM and complaints)
Managing Scrap and Non-Conforming Process
Procedural / Work Instruction Development
Assisting in the APQP process – Review of control plans and FMEA’s
Direct customer interface
2002-2005 Quality Technician III / Systems Coordinator, ArvinMeritor Heavy Vehicles
Procedural Development
Inspection Audits (process audits)
Maintain Quality System
Customer Responses
Performs Lead Auditor functions for two ArvinMeritor Facilities
Responsible for ensuring system is QS9000 compliant
Transitioning to TS 16949
Capability Studies
Kaizen Events
Problem Solving Skills / Root Cause Analysis/ 8D responses
Uses Microsoft Office skills daily
Involvement in process improvement activities
1997-2002 Quality Technician, Federal Mogul Sumter plant
Perform mechanical layout inspection from print
Broad scope in troubleshooting—Datamytes, gages, lab equipment, manufacturing processes
Build gages from print, basic designs
Set up inspection and gage plans for new product
Perform Bias studies on lab equipment
Train in all aspects of lab operations
Train process improvement/problem solving skills
Knowledge of auditing techniques, SPC and data entry
Knowledge of the use of coordinate measuring machines and geometry machines.
PPAP functions
Ability to interpret customer specifications and perform product audits based on those specifications.
Possess understanding of team concept; a team player who assures only quality parts reach customers on a timely basis.
Assumes customer contract responsibilities
Performs other duties as assigned
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