Software Consultant Customer Service

Jyoti Patil Mobile : +1-470-***-**** Atlanta, GA Email : *********@*****.***

(Permanent Residence)

SUMMARY

Seasoned software development professional with proven experience in technology project coordination and resource management in the US and Indian markets

Demonstrated leadership in managing large, complex software development engagements for financial services clients while engaging with multiple stakeholders in onshore and offshore setup

Excellent analytical, technical, and interpersonal skills along with strong organizational skills.

Strong verbal and communications skills along with active participation in delivering various software demonstrations

QUALIFICATIONS

BS in Computer Engineering, 2000

Diploma in Industrial Electronics, 1996

CORE COMPETENCIES

Large project and team management

Onshore and offshore coordination

Agile project management

SDLC application

Technology planning and budgeting

Stakeholder management

Project management tool, Jira®

Cloud computing (AWS)

PROFESSIONAL EXPERIENCE

Project Manager November, 2021 – Present

Navirisk, USA

Coordinating with onshore and offshore team in delivery of data analytics engagement for large technology client

Supporting the project leader in devising appropriate communication to clients on deliverables

Leveraging Jira®project planning tool for efforts and resource coordinations

Supporting the client delivery and business development teams in identifying potential opportunities and developing proposals for them

Program Coordinator October, 2017 – December, 2020

Navirisk Consulting, India

Worked on Navirisk’s proprietary technology product, CoRIE® – an AI/ML platform enabling Insurance companies in predicting and optimizing their customer behaviour

Co-led the efforts with the CTO in identifying optimum technology stack such as AWS, MEAN Stack, and Python to ensure balance between the performance and budget

Worked with the third-party vendors on skillset assessments, contract negotiations, and ensuring high quality delivery

Monitored and integrated status updates, meetings and status reports into a summary roll up report for executive management

Project Coordinator June, 2015 – June, 2016

Cloud Lending, India/USA (Now part of Q2 Software, USA)

Worked with COO of the company in establishing product development and testing team in India while ensuring quality and budget constraints

Coordination of product component development efforts by the while leveraging Jira® project management tool

Supported the CTO and COO in devising product pricing and customer policies while accounting for global software product best practices

Coordinated efforts in devising the people and operations policies while working with the HR and opertions leaders

Software Consultant May, 2008 – December, 2011

Hartford Insurance, Hartford, Connecticut

Worked onsite in Group Benefits and Life Insurance lines on Knowledge Matrix project - a clear window for information to Distribution & Field Services, Underwriting and Customer Service

Worked on devising the software requirements whle working with the business team

Successfully developed and coordinated efforts in execution of the entire software life cycle development process

Successfully used various tools to communicate with legacy applications for data integration

Coordinated the implementation of business objects, webi, and Excelcius for business reports

Technical Environment:

ASP.Net, ADO.Net, Web Services, Web Parts, MS SQL Server 2005, DB2, Oracle, Vitria, IIS, PVCS, Business Objects, Excelcius, Ajax

Project Coordination Consultant March, 2006 – May, 2008

Travelers Insurance, Hartford, Connecticut

As an onsite Coordinator, worked in Commercial Lines at Travelers Insurance coordinate development efforts while utilizing the onshore and offshore resources

Devised detailed requirements for application improvements and new developments while working with the business team

Actively involved in coordinating efforts for application integrations, documentation, and testing of applications

Coordinated efforts in budgeting, hours tracking, resource allocation, and resource management which was shared with senior management

Technical Environment:

ASP.Net, C#, ADO.Net, Infragistics, Web services, ASP, VB, COM, MSMQ, MS SQL Server, SSIS XML, Cognos reporting tool, IIS, BizTalk, VSS

Software Engineer April, 2003 – February, 2006

Infowave Systems, Hartford, Connecticut

Worked onsite on end to end development of applications for multiple clients in financial services and education sectors

Technical Environment:

ASP.Net, ADO.Net, MS SQL Server, XML, IIS, Subversion, Cruise Control, InstallShield, Visio, Windows SharePoint, FrontPage, InfoPath (for data input forms), WinXP

References available upon request

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