Tamisha Jeanbaptiste

Lithonia, GA *****

770-***-**** • adrq59@r.postjobfree.com

Salesforce Administrator Profile

Exceedingly capable professional with a diverse, 10+ years of proven success in Sales Administration

Accomplished and versatile sales system support professional with an extensive background working with Salesforce Service and Sales Cloud, supply chain management, and customer relations. Exhibited leadership skills through cross-departmental collaboration and relationship building. Demonstrated strengths in analytical thinking by improving processes and problem-solving.

Customer Service / Troubleshooting / Cross-Functional Collaboration /

Data Management & Analysis / Account Maintenance

TECHNICAL PROFICIENCIES

Platforms:

Salesforce, HubSpot, Slack, Asana, WordPress, Microsoft Office, Google Docs, other EIS

Professional Skills:

Intellection, Relator, Analytical, Technical, Problem solving, Organizational, Leadership, Team player, Project management

PROFESSIONAL EXPERIENCE

Sales and Logistics Coordinator (2021 - Present) GossRV, Norcross, GA

Managed order fulfillment process and daily internal operations for rentals and sales of luxury motorcoaches. Sales channel liaison responsible communication across all departments. Web editor responsible for posting rental and sales listings. Salesforce system administrator responsible include but are not limited to data management, user profiles, objects, reports, and dashboards, AppExchange integrations, etc.

System Support Representative III (2019 – 2020) Contract/Wolters Kluwer, Kennesaw, GA

Provided helpdesk support for tax software customers. Mitigated program installation issues by troubleshooting software programs. Operated cross-functionally to assist various departments. Supported account maintenance. Created passwords and user profiles.

Key Achievements

Enhanced customer experience by providing courteous technical support

Displayed versatility by cross training and assisting with other products and services

Cost Control & Capital Administrator (2019) Contract/Kroger Corporate, Tucker, GA

Supported Construction Project Managers administratively creating and tracking requisitions and purchase orders to for construction projects.

Key Achievements:

Successfully Initiate Direct Buy orders with project manager’s approval and track items through the process.

Set up and maintain core project information, primarily through the use of our Construction Project Management System.

Supported the Capital Appropriation submittal, approval and tracking process.

Systems Support Specialist (2019) Contract/Rubicon Global, Atlanta, GA

Organized waste management logistics for major retail corporations. Oversaw online service request portal to ensure client satisfaction. Managed processes and systems to coordinate recycling services for clients. Managed logistics and distribute information.

Key Achievements:

Acted as liaison for cross-departmental collaboration to ensure effective communication and cooperation to ensure data accuracy for recycling system.

Project Coordinator (2017-2018) Contract/Crown Castle, Alpharetta, GA

Assisted Project Managers to expedite the application process for wireless cellular tower installation. Guaranteed information equipment was accurate by entering and updating customer data. Collected necessary client documentation to process applications.

Key Achievements:

Successfully processed and tracked RFDS/applications for cellular tower installation and modification

Provide Excellent internal and external customer service

Sales Operations Analyst Partner (2011-2017) Waste Management, Smyrna, GA

Salesforce liaison responsible for data management, user management, data analysis, reporting and case management. Supported business development teams managing the order fulfillment process, sales leads, and providing technical support.

Key Achievements:

Achieved a less than 5% RTS rate by preparing price proposals and streamlining sales order processes.

Performed UA testing in sandbox for enhances and fixes

Additional Experience

Client Program Specialist (2019) Advance Resource Group/Stericycle, Tucker, GA

Sales Support Specialist (2009-2011) Apex Systems Inc./Cbeyond, Atlanta, GA

Sr. Sales Support (2006-2008) AdvanceMe Inc., Atlanta, GA

Customer Service & Sales Support (1999-2005) IBM, Atlanta, GA

EDUCATION AND TRAINING

Technical Certifications

Certificate of Achievement – Salesforce Administrator & App Builder

Studied at Chattahoochee Technical College

Marietta High School Graduate

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