Patient Representative Customer Service
Resume:
Shakina D. Hawthorne
Norcross, GA 30092
*********@*****.***
Profile: Experience in administrative and clerical positions. Adaptable, dependable, strong organizational skills, very experienced at multi-tasking in a variety of settings. I had the responsibility and pleasure of training people in my line of work. I have great people skills, alert, and reliable employee.
Experience
Insurance Broker (June 2018-to present)
I became certified to work with different life and health insurance carriers.
Sell a variety of insurance products to individuals.
Answer any questions or concerns policy holders have with their insurance claims.
Explain features of policies and both advantages and disadvantages of various policies
Customize insurance programs to suit individual customers, often covering a variety of risks
Sell life and health insurance to new customers and upgraded policies for established customers
Eye Physicians and Surgeons of Augusta (October 2005-April 2016)
Patient Representative III
I checked-in patients for a very busy practice using our electronic medical records, Nextgen Software. This consisted of verifying patients insurances on visit, giving appropriate paperwork to update patient information, entering all patient information and insurance in system. I verify how patient will pay for their co-pay or visit, if no insurance is provided for that day. Also, I make sure patient ids and insurance cards are scanned for our system. I helped other departments during down time.
I checked patients out. I had to make next appointment specified by doctor, collect co-pays, and enter diagnoses codes for that days visit. Also, I had to make sure my fee tickets and money collected all balance with reports ran at the end of the day. I verified and documented all forms of payments received at the end of each day. Also, I verified the amount of money left in my money bag at the end of each day. I made sure all money bags and reports were locked in the safe at the end of each day. I made sure the credit card machine was closed at the end of the day. I also made sure the entrance doors were locked and eye drop cabinet was locked.
I worked in our Lasik facility. I prepared charts for surgery, made reminder calls, entered surgery charges and received patient payments for their surgery. I worked post op clinic three times a week for this department also.
I remained current in all my monthly HIPPA training compliance testing.
I worked at the appointment desk before being promoted to a check-in representative position. I handled all glaucoma patients’ charts who habitually missed or canceled appointments on that desk. Also, I ran and worked reports I was responsible for.
I have balanced account books for six doctors and optical shop. I mastered that responsibility in less than a week.
I worked in medical records pulling and getting charts ready for week for each doctor. I filed documents in patient’s charts, printed super-bills for that particular day. Filed charts back and pulled charts when needed for employees. Also, printed schedules for collections manager.
I handled switchboard and helped medical records with different duties.
Aiken-Barnwell Mental Health Center (August 2003-October 2005)
Administrative Specialist B
Medical records
Answer multiple telephone lines
Register consumers in/out for clinicians and doctors
Provide intake services to consumers
Schedule appointments for all staff
Responsible for account receivable and bank deposits
Arranged luncheons for office staff
Perform many other clerical duties
Manpower (November 2002-August 2003)
Secretarial positions at GSK and Aiken-Barnwell Mental Health
Aiken County Public School Systems (October 2002-December 2002)
Substitute teacher/aide
Dr. Hugh Leavens, Gastroenterologists, M.D., P.A., (March 2001-February 2002)
Receptionist
Answered multiple telephone lines
Registered patients in/out
Medical records
Verified insurance and appointments
Scheduled appointments
Worked on patients collection balances with success
IWANTA Classifieds (March 2000-March 2001)
Customer Service
Answered multiple telephone lines
Typed personal and business ads
Sold specialty and business ads
CERTIFICATIONS (LICENSES)
Life Insurance (Licensed in GA and SC)
Health Insurance (Licensed in GA and SC)
Related Courses and Skills:
Text input at 60wpm
Nextgen Computer System
Compulink Computer System
Advanced word processing (Microsoft Word, Word Perfect for Windows, Power Point, Excel)
Contact this candidate