Customer Service Ekg Technician

Minerva Lugo-Lopez

**************@*****.*** / 863-***-**** / Fort Lauderdale, FL 33301

Summary

Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Experience in medical and administrative issues with dedication to increasing productivity and client satisfaction. Many years of proven service in busy, demanding environments.

Experience

Intercruises Port Services - Customer Service Specialist 11/2021 - Current

Fort Lauderdale, FL

Answered customer questions and addressed concerns resulting in reduction in customer complaints.

Upheld quality control policies and procedures to increase customer satisfaction.

HR Block - Client Service Professional 03/2009 - Current

Fort Lauderdale, FL

Added new client data to system and made changes to old information to keep everything up-to-date.

Led customer service staff in implementing strategies to propel Customer Satisfaction Index levels and achieve optimal service objectives.

Urban Seniors Jobs Program - Receptionist Administrator 02/2013 - 03/2021

Fort Lauderdale, FL

Handled diverse needs for clients in-person, by phone or through email.

Coordinated appointment calendar and balanced schedules to promote optimal productivity.

AARP of Broward County - Office Administrator 07/2013 - 04/2014

Fort Lauderdale, FL

Coordinated schedules, administrative functions, quality assurance and process improvements to bolster operational output.

Processed, tracked and pursued resolutions for issues to keep records and accounts current.

Additional Information

REFERENCES

Thelma Beauchamp, Manager at HR Block 954-***-****

James Bucimi, Manager at Home Health Assistants of Broward County 954-***-****

Skills

Fully Bilingual English-Spanish

Public Notary

Office Suite, Word, Excel experience

Interpersonal and written communications

Administrative and office tasks, PBX phone systems

Phlebotomists and EKG Technician

Certified HIV Tester and Counselor

Education and Training

Professional Education Centers

Completed continuing education in Home Health Aid, Phlebotomy and HIV Testing and Counseling

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