Patient Family Service Specialist
Resume:
C O N TACT
adrpxv@r.postjobfree.com
Denver, CO 80237
phone
address
E D U C ATION
December 2020
Bachelor Of Science (B.S.) In Health Care Professional Services
Metropolitan State University Of Denver, Denver, CO Relevant Coursework
ITP 1700: Medical Terminology •
HCM 3010: Health Care Organization •
HCM 3020: Management Principles In Health Care •
HCPS 4000: Health Care Operations •
HCPS 4010: Evidence-Based Health Care Delivery •
Awards & Honors
Colorado Challenge Student Of The Year Award •
Extracurricular Activities
Chapter President, Sigma Sigma Sigma Sorority (ΣΣΣ) • Vice President, UNICEF At MSU Denver •
Member, Denver Scholarship Foundation Leadership
Program
•
Secretary, Auraria Campus Student Dietetic
Association
•
Nutrition Educator/Child Educator, Metro Caring •
P R O F E S S I O N A L E X P E R I E N C E
March 2022 - Present
Patient Family Service Specialist (Neurology)
Children's Hospital Colorado, Aurora, CO
March 2022 - Present
Wellness Membership Advisor (Part-Time)
Elements Massage - DTC, Denver, CO
April 2021 - Present
Patient Access Specialist (Kidney Transplant)
UC Health - University of Colorado Hospital, Aurora, CO
October 2018 - April 2021
Lead Diet Office Coordinator
Provide administrative support and high-level
customer service support to patients, families,
internal team members, and providers
•
Perform basic telephone triage duties; copying,
scanning and/or filing various documents; and
supporting insurance management functions
•
Perform data entry functions, including entering
patient demographic information and patient
updates in a medical records system
•
Support health insurance management functions
by collecting patient insurance information and
documenting the patient's method of payment
•
• Membership sales
Build client loyalty and meeting studio and personal goals and objectives to ensure growth and
profitability and a superior experience for all
•
Coordinate communication between patients,
family members, medical staff, and administrative
staff.
•
Investigate and direct patient inquiries or
complaints to appropriate medical staff members
and follow up to ensure satisfactory resolution.
•
Record important patient information, including
insurance information. Update electronic health
records.
•
Schedule patient appointments via phone or in
clinic.
•
P A M E L A M O R T E L
Children's Hospital Colorado, Aurora, CO
August 2020 - December 2020
Operations And Leadership Intern
Project C.U.R.E., Denver, CO
Delegates tasks within the diet office and assists
management with leading all room service staff by
demonstrating expert knowledge and assisting with
operational/administrative tasks.
•
Interacts directly with patients and their families via phone to understand their diet and work together
to make appropriate food selections.
•
Provides a high level of customer service support
and assistance to patients, families, dietitians,
nurses, physicians and other internal/external
customers.
•
Worked under the supervision of the Operations
Director and Interim Operations Director to
advance volunteer recruitment and retention
efforts.
•
Assisted the Operations Director and Interim
Operations Director with administrative tasks.
•
Researched, collected, and analyzed data from
volunteers through surveys and conducting
interviews.
•
A D D I T I O N A L S K I L L S
• Great Communication Skills
• Strong Interpersonal Skills
• Decision-Making Skills
• Problem-Solving Skills
• Organizational Skills
• 3+ Years of Epic Experience
Experience with Microsoft Teams, Outlook, Word,
Excel, and PowerPoint
•
Contact this candidate