Data Entry Front Desk

TAMELA MCAFFEE

Herriman, UT ***** 801-***-**** *****.*******@*****.***

Retired 911 Dispatcher offering 32 years of related experience. Familiar with managing emotions and staying clear-headed under pressure while helping people handle emotionally-charged, life-threatening and dangerous situations. Successful at keeping callers calm and gathering required information to support first responders. Organized and thorough in documenting calls. Background in data entry and credit investigations. Information intake

Data Entry, Verification, and Management

Clerical Support

Teamwork and Collaboration

Multitasking and Prioritization

Performing in High Stress Situations

Attention to Detail

Document Management and Storage

Dependable and Responsible

Type 70wpm

911 Dispatcher, 07/1990 to 07/2022

Salt Lake Valley Emergency Communications Center – West Valley City, UT Answered public emergency and non-emergency calls and determined response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.

Completed appropriate forms and radio announcements for police department needs such as BOLO requests.

Relayed latest information to first responders via electronic means, telephone calls and radio responses. Enhanced productivity by guaranteeing timely emergency response with no service delivery issues. Reduced risks and emergency response issues by observing public safety field units. Read system maps and caller information, and documented details in system. Assistant Credit Manager, 04/1985 to 07/1990

Collett's Home Furnishings – Midvale, UT

Investigated and evaluated customers for creditworthiness and potential risk factors. Referred delinquent accounts to collections department or outside resources. Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.

Processed payroll.

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Performed receptionist duties as needed.

Entered data into appropriate fields, databases, records and files. Updated databases or records with new information. Customer Service Representative, 09/1981 to 04/1985 Peoples First Thrift – Midvale, UT

Answered constant flow of customer calls with minimal wait times. Set up, stored and updated customer files, department records and regulatory paperwork. Reviewed and validated details of loan applications and closing documentation. Assessed customer account histories to determine previous compliance with payment plans and loan terms.

Entered numerical data into databases with speed and accuracy using 10-key pad. Drafted reports for upper management as directed.

Evaluated source documents to locate information needed for each data entry field. Added documents to file records and created new records to support filing needs. Secretarial Studies And Office Administration

Salt Lake Community College - Salt Lake City, UT

1982-1983

EDUCATION

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