Marine Technician Customer Service

KENNETH MICHAEL

EATHERLY

PROFESSIONAL SUMMARY Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented. Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

SKILLS Team scheduling Team leadership

Service scheduling Inventory oversight

Performance optimization

EXPERIENCE August 2017 - December 2021

Service Manager

Erickson Marine Sarasota, Florida

Explained cost and time requirements in detail and requested customer authorization prior to completion of unexpected repairs. Monitored repair progress and contacted customers regarding delays or cost increases.

Oversaw daily schedules and team activities through morning meetings with shop personnel.

Scheduled service appointments and obtained required customer data.

Achieved work objectives by prioritizing jobs, organizing schedules and coordinating assignments.

Determined schedules, sequences, and assignments for work activities based on work priority, quantity of equipment, and skill of personnel.

Managed parts inventory and maintained solid selection of parts vendors.

Advised customers on preventive maintenance and manufacturer warranty specifications.

Managed work orders, employee timecards, and warranty approvals. KE

941-***-****, ***************@*****.***

Developed competitive price estimates detailing labor and parts requirements.

June 2015 - July 2017

Fuel Dock/Forklift Operator

Marine Max Sarasota

Calculated accurate customer charges for sales and billing services. Inspected equipment to assess maintenance and repair needs, as well as conformance to specifications.

Oversaw task completion and evaluate work quality throughout workflow process.

Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.

EDUCATION June 2015

High School Diploma

Sarasota High, Sarasota, Florida

August 2014

Marine Technician

SCTI, Sarasota, Florida

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