Collections Specialist Billing
Resume:
MARIA DECLOEDT
*** ***** ******, ********, ** ***30
**********@*****.***
PROFESSIONAL EXPERIENCE:
VARIOUS CONSULTING OPPORTUNITIES (Contract) September 2020-Current
Assists with Kite supplier reach out to ensure we have the most update information on file
Invoice processing, reconciliation
Special projects
Oracle /Netsuite, Salesforce, Concur, Excel
Collections Specialist, OpenTable, San Francisco, CA April 2019 to October 2019
Address customer billing questions.
Process credit card, ACH payments and post accordingly.
Reconciling, reviewing accounts with open credits and following up with customers to reapply or refund credits.
Assist customers with billing disputes.
Monitor incoming calls, emails, and voicemails daily.
Oracle/Netsuite, Salesforce, slack, excel
Senior Collections Specialist, Nevro Corporation, Redwood City, CA March 2018 to March 2019
Managed over 400 accounts across the US.
Supported to all locations across multiple states and time zones.
Directed Sales Representatives regarding customer disputes.
Developed effective follow up weekly aging review on potential problem accounts.
Collaborated in the decision making on severely past due accounts with the Credit/Collections Manager.
Processed weekly credit card payments.
Identified ACH payments and wire transfers for cash posting.
Researched and investigated over and short payments.
Processed refunds for multiple companies.
Provided cash posting support when called upon.
Responsible for monitoring web-invoicing.
Maintaining quarterly forecast.
Salesforce, Excel, Quickbooks
AP Help Desk, Gilead Sciences, Foster City CA January 2017 to March 2018
Daily review off all incoming inquiries related to past due invoices and related issues.
Researching payments provide update via sparc tickets systems within one to two business days.
Assist employees to resolve expense related issues.
Process stop payment, bank verifications and initiate payment trace with the banks.
Assist with onboarding new suppliers related to confirmation of all documents required per SOX compliance / policies.
Answer phone, and email questions.
Oracle /Netsuite, Salesforce, Concur, Excel
Senior Accounts Receivable Veggie Works, San Francisco CA November 2016 to December 20
Post all cash, checks, credit card and payments.
Process all credit card transactions.
Reconciling monthly bank statements.
Credit and Collections.
Greatplains, Excel
Accounts Payable Specialist (Contract), Solar City, San Mateo, CA March 2015 to August 201
Process all rent payments related to all corporate offices, warehouses and mall kiosks nationwide.
Review all leases, addendums and notifications to ensure accurate lease agreement terms and changes.
Reconciling monthly statements for billing accuracy.
Process related PO/non-PO invoices.
Generate weekly payment aging for management review.
Process weekly invoices related to any tenant improvements and obtain all documents and approvals prior to payment processing.
Responsible for auditing co-workers weekly check run for accuracy.
Vendor set up, maintain W-9’s and proper approval for vendor set ups.
Salesforce, Quickbooks, Excel
Accounting Specialist, Assured Relocation, Menlo Park, CA December 2011 to February 2015
A/R Collections for all Farmers/Liberty/Nationwide/Safeco large loss claims.
Work closely with claims adjusters and internal claim reps to ensure billing accuracy.
Responsible for cash application to customer’s accounts.
Monitor and reconcile all furniture/hotel invoices for billing accuracy.
Salesforce, Quickbooks, Excel
Billing Specialist (Contract), Able Building Maintenance, San Francisco, CA August 2011 to October 201
Process all out of state billing for over 30+ accounts including C-Plus billing.
Work directly with account managers to ensure proper and prompt billing.
Account reconciliation.
Directed Sales Representatives regarding customer disputes.
Responsible for monitoring web-invoicing.
Greatplains, Excel
A/R-Credit and Collections -Service Master Clean, South San Francisco, CA October 2010 to August 20
Performed all functions relating to Accounts Receivable and Billing.
Responsible for cash application to customer’s accounts.
Processing all credit card payments.
Work directly with Insurance Companies to ensure prompt payment of property claims.
Identified ACH payments and wire transfers for cash posting.
Quickbooks, Excel
Collections Specialist (Contract), Autonomy, Inc. San Francisco, CA May 2009 to October 2010
Managed over 300 nationwide accounts, overseeing $8 million in revenue.
Supported to all locations across multiple states and time zones.
Directed Sales Representatives regarding customer disputes.
Developed effective follow up weekly aging review on potential problem accounts.
Collaborated in the decision making on severely past due accounts with the Credit/Collections Manager.
Processed weekly credit card payments.
Identified ACH payments and wire transfers for cash posting.
Researched and investigated over and short payments.
Processed refunds for multiple companies.
Provided cash posting support when called upon.
Responsible for monitoring web-invoicing.
Maintaining quarterly forecast.
Excel
Collections Analyst, Accountants Int’l /National Filed Support. Burlingame, CA August 2000 to April 2009
Managed over 200 corporate and franchise accounts, overseeing $4 million in revenue.
Supported ten branch locations across multiple states and time zones.
Directed Branch Directors as well as Staffing Managers regarding customer disputes.
Developed effective follow up weekly aging review on potential problem accounts with branch and franchise locations.
Collaborated in the decision making on severely past due accounts with the Credit/Collections Manager.
Negotiated payment and installment plans with overdue accounts.
Perform Experian credit checks on all new and potential problem accounts.
Worked with several clients on special weekly billing requirements.
Responsible for franchise billing of all nationwide locations.
Processed weekly credit card payments.
Identified ACH payments and wire transfers for cash posting.
Researched and investigated over and short payments.
Processed refunds for multiple companies.
Provided cash posting support when called upon.
Established contacts with third-party vendors for pricing discrepancies.
Tempware, Greatplains, Excel
TECHNICAL SKILLS:
NetSuite, Oracle R12, Great Plaints, QuickBooks, Salesforce, Excel, Word, Outlook, Internet, Tempware, Webpass, Peachtree, One-Write Plus, Mas 90, Mas 200, Purchase Express, Accelim, Brainware.
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