Customer Service Office Assistant
Resume:
GEORGIA HENSON
CARTERSVILLE, GA 30210
OBJECTIVE
To obtain a position with a company where my customer service skills will be of benefit to my employerand allow me to achieve a high level of performance andjob satisfaction. KEY SKILLS & ATTRIBUTES
My reliability, loyalty and strong work ethic will prove to be an asset. I have a very good self-image and positive outlook on life. I am a self-starter, team-player in the workplace, enjoy multi-task projects and have outstanding organizational skills. My computer skills are as follows:
● WINDOWS
● INTERNET
● WORD (ALL PROGRAMS)
● CONCORD
● MICROSOFT OFFICE
● EXCEL (SOME)
● PEACHTREE 2000
● QUICK BOOKS
QUALIFICATIONS
I have 20+ years of extensive knowledge of innovative Sales and Customer Service with a reputation in client development, product promotion and creative sales strategies. I have the innate ability to be an excellent listener while multi-tasking and paying attention to finite details. I am dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations. My passion for pleasing the customer is evident by my strong work ethic and my commitment and loyalty to delivering superior customer service. I have a strong rapport with personnel, customers and associates based on knowledge, professionalism and integrity.
Honda. 2020
Bremen, GA
Parts Specialists / Machine Operator
Duties: Inspect mirrors parts while assembling/ putting through machine. Reinsert before packaging and palletizing in accordance to work order to send to next step Countywide Waste Systems. 2017-2018
Jackson, Ga
Office Assistant
Duties: Assisted Owner and Officer Manager for a residential trash service company in answering all incoming calls, setting up new starts and putting on route, dispatch all calls to 3 trucks, responsible for company payables/receivables, keeping up with employee time for payroll. Heritage Bag 2016 - 2017
Villa Rica,Ga
Packer
Duties: Inspect bags as they come off the line, box up the bags, put the boxes according to specifications, insure the lines are running smoothly, assist the supervisors in bringing the lines back up when it is needed, verify box labels assigned to job and place in boxes, assists others when working “off line”.
AB Kustom Gutters, Inc. 2005 - 2015
Douglasville, Ga
Owner/Operator
Duties: Sales and Installer of gutters/sheet metal, Roofing, Wood Work (fascia and soffit), Payables, Receivables, Billing, Scheduling, Payroll, Inventory, Purchasing and Project Management. RDES, Inc. 2001 - 2006
Villa Rica, Ga.
Customer Service/Counter Sales Manager
Duties: Worked in an environment where my organizational skills allowed me one on one contact with the customers. Job duties included accurate order entry by phone, fax and in store contact, order pulling, stocking of inventory, inventory control, billing for three divisions, payables, receivables, tracking of orders, filing, purchasing, delivery, scheduling, shipping and receiving, troubleshooting, answering an 8-line phone system.
PAC -One,Inc. 1999 - 2001 Dunwoody, Ga.
.
Corporate Purchaser
Duties: Worked directly for the Senior Vice-President of Manufacturing. Duties included centralizing and purchasing for two divisions, on in Summit, MS and one in Minneapolis, MN. This included managing of raw materials in accordance with scheduling of the machines, shipping and receiving, coordinating freight companies, job estimating and costing, answering 10-line phone system. 1989 - 1999 AFCO/Packaging Products, Inc. Atlanta, Ga. Customer Service Manager
Duties: Worked directly for the Owner/President of the Company. Directly responsible for the following:
● Supplying the manufacturing needs by accurately entering orders taken directly from the customer.
● Printing job jackets and acknowledgements.
● Approving art changes.
● Billing
● Job estimating and costing.
● Scheduling
● Shipping and Receiving
● Inventory
● Collections and Receivables
● Administrative duties, such as set-up and maintain budget, answering a 10-line phone system
● Coordinating between the sales staff and the customers
● Oversee customer service department
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