Marjorie Phanord

*** ** ** ****** 954-***-****

Oakland Park, FL 33334 adrps2@r.postjobfree.com

Dedicated healthcare leader with experience in the hospital and professional office environment. Exemplifies strong communication skills in multiple languages, which promotes collaboration with diverse teams. Possesses critical thinking skills and knowledge of principles and process development. A team player who prides herself on getting results and taking charge in a fast-paced and challenging environment.

PROFESSIONAL EXPERIENCE

Holy Cross Fort Lauderdale, FL

Health Unit Coordinator 2019-Present

Consults and collaborate with other health care providers and specialist to set up patient appointments and treatment plans.

Check-in on patient regularly an evaluate and document their progress.

Collect and maintain patient health, demographic, insurance and financial information.

Comply with the organizational guidelines and health care laws and regulations.

Develop patient care plan based on Physician’s assessment information.

Greet patients and direct them to examination room.

Respond to patient concerns timely and ensure patient satisfaction.

Grand Villa Deerfield Beach, FL

Memory Care Program Specialist 2018-2019

●Provide timely and appropriate charting, documentation, and record keeping.

●Handle and submit monthly calendar and newsletter for printing in a timely manner.

●Plan, coordinate and implement a daily schedule of therapeutic activities including internal and external activities.

●Ensure that all new residents receive orientation to the Community Staff and interview patients or their representatives to identify problems relating to care.

●Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.

●Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.

Student Intern Boca Raton, FL

Health Care Administration

Boca Raton Regional Hospital August 2017- December 2017

●Obtained a total of 154 hours of the facility activates of media, nursing, clerical, and other personnel to gain an insight into the healthcare services of different industries.

●Set goals and maintain plans to meet those goals based on operations and revenue goals to ensure that weekly, monthly, quarterly, and yearly goals are obtained.

●To assist in overseeing the operational aspects of the main office and to make sure all resources are being managed and goals are being met.

Century Village Deerfield Beach, FL

Activities Assistant 2016-2017

●Assisted the Activities Director in organizing, developing, implementing, directing, and performing the various activities of the community.

●Greeted residents upon office entrance and providing them with information about company services.

●Participated as assigned in activities, special events, and marketing efforts.

●Adhered to all policies and procedures of the community.

●Managed emergency situations including disasters, fire, and no-show employees.

●Attended and participate in educational classes and on the job training programs as directed.

Florida Atlantic University Boca Raton, FL Office Assistant 2015-2016

●Answered incoming calls giving campus related information, documented messages, and transfer calls to the appropriate individual.

● Managed paper electronic filing systems, recording information, updating paperwork, and maintaining documents such as attendance records, correspondence, and other material.

●Revised and handled Student Government/Student Involvement Budgets.

●Created, maintain, and entered information into databases.

●Setting appointments for students to meet up with their advisors and helping students with their campus organizations.

Florida Career College Ft. Lauderdale, FL

Admission Representative 2010-2014

●Guided students to choose the proper career suitable to skills.

●Designed or use assessments to monitor student learning outcomes.

●Advised students on issues such as course selection, progress toward graduation, and career decisions.

●Scheduled students to come in for a tour on our campus.

●Assisted with enrolling students with their resumes.

Languages

●English and Creole

EDUCATION

Florida Atlantic University

Bachelor of Health Services Boca Raton, FL

Major: Health Care Administration 2015-2017

Master of Executive Health Adminstration Boca Raton, FL

Major: Executive Master’s Health Care Adminstration 2020-2022

Certifications

Hospitality & Tourism Management Boca Raton, FL

2020

SKILLS

Communication Skills Problem Solving Medical Terminology

Critical Thinking Staffing Data Entry

Active Listening HIPPA Compliance Proficient Microsoft Office

Service Orientation Patient Care Insurance Clearance

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