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Customer advocate with Focus on internal process improvement

Location:
Houston, TX
Salary:
110,000
Posted:
July 12, 2022

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Resume:

Frerika T. Varlack

**** **** ***** ****, *********, TX 77469 * adrprv@r.postjobfree.com * https://www.linkedin.com/in/frerikavarlack/ PROFESSIONAL SUMMARY

Adaptable analytical chemist with a strong background in problem-solving, organizing, and collaborating effectively with colleagues across all business functions. Results-driven project management professional with 13 years of water treatment and specialty chemicals background. Experienced in project life cycle management, customer advocacy, and troubleshooting.

EDUCATION

THE UNIVERSITY OF HOUSTON-DOWNTOWN Houston, TX

Master of Business Administration May 2021

Certificate in Business Development and Sales Management August 2020 XAVIER UNIVERSITY OF LOUISIANA New Orleans, LA

Bachelor of Science, Chemistry May 2008

LICENSES & CERTIFICATIONS

THE PROJECT MANAGEMENT INSTITUTE

Certified Project Management Professional (PMP) October 2021 PROJECTS

• Project Lead - Customs Info Data Migration, 2022

• Defined and collaborated with Product Owner on defining requirements and product backlog

• Communicated feedback from the team, facilitated meetings, validated, and accepted deliverables

• Resulted in a cost savings of 25K per year

• Tester/ Team Member – Restricted Countries Automated form, 2021

• Met with IT Product Owner to set requirements

• Ensured product quality by testing design and functionality

• Monitored and identified risks and defects using issue log

• Agile Project Manager - Logistics Outbound Routing Guide Compliance, 2021

• Coached and Introduced Agile ceremonies and Kanban to supply chain workflow and process improvement project team

• Promoted continuous improvement culture by facilitating 15 minute daily standup meetings and retrospectives

• Delivered 35K in cost savings within 3 months

• Developed and managed relationships with stakeholders

• Tester/ Team Member - Nalco/ChampionX SAP ERP Separation, 2020

• Created test scripts to validate US and Canada legal controls in SAP

• Primary tester for Global Trade compliance Western Hemisphere

• Project Manager - Optimization of LCMS Test Methods for Corrosion Inhibitor Residuals, 2018

• Oversaw project life cycle, managed scope, time, and cost

• Communicated business case and managed stakeholder engagement

• Improved operations and customer satisfaction resulting in decreased sample turnaround time by 37% EXPERIENCE

ChampionX, formally Nalco Champion Sugar Land, TX

Regulatory Specialist II Feb 2020 - Present

• Oversees more than 500 international exports annually, valued at over $15 million, by supporting logistics, sales, and marketing teams with assigning proper HTS codes, applying for proper licenses, and permits

• Generates over $1.3 million in duty savings by analyzing products to qualify for NAFTA and USMCA, contributing to P&L

• Conducts legal research and product reviews for bids/tenders, and routine orders to restricted countries

• Performs background checks on foreign entities using Amber Road and internet to qualify and approve customers for international shipments

• Develops documentation processes by automating requests, eliminating waste, and mitigating risks

• Mitigates risks by performing assessments and improving processes and ensuring proper legal control data is entered into SAP

• Trains colleagues on trade compliance and related tools Nalco Champion, an Ecolab Company Sugar Land, TX

Principal Chemist Aug 2012 - Feb 2020

• Executed cost savings initiatives by reassessing and improving workflow on analytical instruments resulting in 97% service level agreement fulfillment

• Optimized LCMS, GC, and IC test methods resulting in a 40% decrease in sample turnaround time

• Performed instrument maintenance and trained new users to guarantee data quality and integrity

• Conducted monthly laboratory assessments to assure all areas followed site safety policies and data records met ISO9001 standards

• Collaborated with executive leadership and talent team to coordinate professional development activities aligned with company D&I initiatives

• Trained colleagues on sample prep, GC, and LCMS instrumentation Sewerage and Water Board of New Orleans New Orleans, LA Chemist II Jun 2009 - Aug 2012

• Led qualitative and quantitative chemical analysis on drinking water produced throughout the city's water treatment process to ensure safe delivery to New Orleans residents and businesses

• Responded to customers inquires, rendered technical support by investigating, assessing, and resolving commercial and residential complaints

• Collaborated with plant operators and engineers and served as a knowledge resource for operating and calibrating analytical instruments

• Reviewed raw data, developed reports, and conducted quality checks to ensure compliance with EPA and OSHA regulations

• Managed routine operations of analytical chemistry laboratory and workflow, including inventory and purchases LEADERSHIP EXPERIENCE

• Lead, Co-Lead, Community Relations Lead - EcoEssence Employee Resource Group, 2014-2019

• Event Coordinator - EcoEssence Professional Development Week, 2018

• Music Ministry Coordinator and Choir Director - Journey of Faith United Methodist Church, 2016-2018

• Coordinator - Ecolab Bring Your Child to Work Day, 2015-2018

• Volunteer - Nalco Champion/Ecolab Community Giving Campaign, 2012 - 2018

• VP Public Relations - Nalco Champion Toastmasters Club, 2016-2017

• Logistics Team Lead - Nalco Champion Professional Development Day, 2016 TRAINING

• 7 Habits of Highly Effective People by Franklin Covey- ChampionX, 2021

• Authorized PMP Exam Prep - Project Management Institute (PMI), 2021

• Inbound Marketing - HubSpot Academy, 2020

• Google Analytics for Beginners - Google Analytics Academy, 2020

• Complying with US Export Controls - United States Department of Commerce, 2020

• Counselor Salesperson (CSP) - Nalco Champion, 2019

• Versatile Salesperson (VSP) – Nalco Champion, 2019

• Project Management Foundations - Nalco Champion, 2018

• Problem Solving Foundations - Nalco Champion, 2018

• Introduction to Oilfield Production and Production Chemical Treatment - Nalco, 2016 TECHNICAL AND SOFTWARE SKILLS

• SAP ERP

• Amber Road

• Microsoft Office Suite (Word, PowerPoint, Excel, Visio, SharePoint, Teams, Azure)

• Laboratory Information Management System (LIMS)

• Agilent ChemStation

• ThermoFisher Xcaliber

• Chromeleon Chromatography Data System

• Ion Chromatography (IC)

• Gas Chromatography-Mass Spectrometry (GC/MS)

• Liquid Chromatography-Mass Spectrometry (LC/MS)

• High-Performance Liquid Chromatography (HPLC)



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