Service Representative Administrative Manager

JOHN E. McCASKILL

*** ** **

th

Terrace

Gainesville FL 32607

adrprm@r.postjobfree.com

Cell: 352-***-****

AUG 1998 to XEROX. Gainesville, FL.

AUG 2020 Customer Service Representative.

Copier/Printer Maintenance Representative.

Team Lead.

- Learned copier maintenance strictly by on-the-job training and by learning on my own with very limited availability of a service manual.

- Received Operational Excellence Award while at the University of Florida account. This award was for my part in helping this account achieve a high operational level at seventeen percent below expected incurred expenses.

- Completed sixty-one Xerox-sponsored correspondence courses learning about Xerox practices, computers, network basics, leadership, management, inventory control, and attained the level of

“Yellow Belt” for the Lean Six Sigma business management strategy. DEC 1995 to AQUA MEDICS. Gainesville, FL.

DEC 1997 Office Manager.

Sales and Service Representative.

Purchasing.

Maintenance Control.

MAY 1992 to SUN COAST CREDIT UNION. Daytona Beach, FL. OCT 1993 Loan application and Credit Card application Processor. Computer Operation Clerk (IBM AS/400 and S/36 systems). Payroll Deductions and Transactions Clerk.

Transactions Clerk for cleared checks, ATM transactions, and NSF’s. FEB 1986 to UNITED STATES NAVY. USS Independence CV-62. FEB 1990 Aviation Maintenance Administration Clerk.

- Received Letter of Commendation signed by the Admiral of the Atlantic Fleet while managing the Aeronautical Technical Manuals Office. This commendation was for helping manage this command to be the first carrier to coordinate 1.8 million manuals published in several different media types including paperback, MIARS cartridges, microfiche, while going through a complete- ship overhaul.

- Achieved the rank of E-5 in less than three years with perfect evaluations.

- Shift Supervisor of Production Control. As shift supervisor, streamlined the Periodic Maintenance Schedule for the department of about three thousand items.

- Division Administrative Manager. Set up several administrative offices after the three and one- half year overhaul period for the ship.

- Assistant Manager of the Aeronautical-Equipment Inventory Office. In less than three months, inventory accuracy improved from fifty percent to ninety-eight percent for more than fourteen thousand fleet-reportable items.

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