Sara Schneider

Objective

Obtain a position within the Centene Corp that will allow me to use my leadership, organizational and administrative skills to assist in providing the best service towards current or potential members and clients.

Education

AUGUST 2007 – MAY 2013 UNIVERSITY OF TEXAS AT EL PASO

·Major: Chemistry

·Minor: Biology

HS DIPLOMA MAY 2007 MONTWOOD HIGH SCHOOL

·General Studies

Experience

PROGRAM COORDINATOR

CENTENE CORP, 1575 N RESLER DR, EL PASO TX 79912, 877-***-****

JANUARY 2020- PRESENT

·Work escalated task that require additional assistance that could not be resolved on the initial call with the Customer Service Representative

·Assist members in finding doctors for their health care needs.

·Research Claims to Confirm Rewards Earned for the Incentive Program for all Departments

·Respond to Members Requests through our web portal

·Approve Transportation assistance for medical appointment for members

·Receive faxes from providers to do pcp changes

·Send out member materials

·Send out the Incentive Cards

CUSTOMER SERVICE REPRESENTATIVE

CENTENE CORP, 6070 GATEWAY EAST BLVD 4TH FLOOR EL PASO, TX 79905, 915-***-****

DECEMBER 2017- JANUARY 2020

·Receive inbound phone calls for Superior Health Plan and assist member in updating their demographic information, change their primary care provider, report new health information example, death, birth, and pregnancy.

·Assist members in finding doctors for their health care needs.

·Ensure member’s information is accurate and provide additional resources if necessary to ensure member continues a healthy life style.

CUSTOMER SERVICE, TEMPORARY HIRING AGENCY

AEROTEK, 1200 GOLDEN KEY CIR SUITE 331, EL PASO, TX 79925, 915- 599-4640

OCTOBER 2017 – DECEMBER 2017

·Hired through this temporary agency to begin work for Centene Corp until was able to be processed as full time hire with the company.

CUSTOMER SERVICE REPRESENTATIVE/BILLING

CONDUENT, 1390 DON HASKINS DR, EL PASO, TX 79936, 915-***-****

JULY 2017 – NOVEMBER 2017

·Received inbound calls and assisted customers with COX Communication account needs

·Conducted sales calls to customers to offer new or upgraded products

·Responsible for ensuring that all customer needs were met and that account records were updated accurately

CUSTOMER SERVICE SALES REPRESENTATIVE/TEAM LEAD/TRAINER

ALORICA, 1440 GOODYEAR DR, EL PASO, TX 79936, 915-***-****

MAY 2014 – JUNE 2017

·Receive inbound phone calls and assist new prospective customers in establishing new services for DirecTV and other available services

·Assist the Team Trainer in any tasks required to maintain daily functioning of new employee training process

·Ensure new employees complete all required training tasks in order to obtain required certificates

·Monitor new employee productivity on production floor

CUSTOMER SERVICE REPRESENTATIVE

HGS, 12120 ROJAS DR, EL PASO, TX 79936, 915-***-****

AUGUST 2013-MAY 2014

·Received inbound calls and assisted customers with AT&T account needs

·Conducted sales calls to customers to offer new or upgraded products

·Responsible for ensuring that all customer needs were met and that account records were updated accurately

CUSTOMER SERVICE REPRESENTATIVE

GC SERVICES, 1323 N LEE TREVINO DR, SUITE 200, EL PASO, TX 79936, 915-***-****

MAY 2008-AUGUST 2013

·Received inbound calls and assisted customers with FedEx account needs

·Responsible for ensuring that all customer needs were met and that account records were updated accurately

OFFICE RECEPTIONIST

PROFESSIONAL PSYCHOTHERAPY GROUP, 600 SUNLAND PARK DR, BLDG 6, SUITE 100, EL PASO, TX, 79912, 915-***-****

JULY 2007 – DECEMBER 2007

·Greeted patients and other office visitors in a polite and friendly manner

·Managed general inquiries from patients, other office visitors and staff

·Scheduled patient appointments and managed calendar

·Maintained organized files of confidential patient information

Skills & Abilities

ADMINISTRATIVE

·Over 10 years of experience in administrative 7 clerical duties, such as managing incoming/outgoing phone calls, appointment scheduling/management, filing, data organization & handling of sensitive customer information.

SALES/CUSTOMER SERVICE

·Over 10 years of experience in both inbound & outbound phone sales & customer service.

·Excellent communication skills, both verbal & written.

INFORMATION TECHNOLOGY

· Advanced typing skills & knowledge of Microsoft Word, Excel, and PowerPoint.

LEADERSHIP

· Have been recognized multiple times as Top Performer and Employee of the Month.

·Received rewards from management for Perfect Attendance.

·Self-starter, innovative problem solver and team player.

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