Facilities Manager Customer Service
Resume:
PROPERTY & FACILITIES MANAGER
Facilities Shopping Centers
Estates Multifamily Housing Vacation Rentals
HOA Residential Estates Elderly Housing
Value Offered
20+ years of experience leading property management teams. Proven track record of driving properties trough contract compliance and regulations.
Specialized skills and strong command and experience conducting property personnel in different properties types within the industry.
Expert relationship builder, channel developer, negotiator and teamwork strategist.
Key Skills
Bilingual (English-Spanish)
Purchasing & Procurement
Excellent Communication skills
Bids & Contracting experience
Quality Control
Strategic Partnership Building
Account & Budget Management
Contract & Regulations Compliance
Career
Progression
INFOSYS BPM
Facilities Manager, June 2016- Present
Facility Management Operations Supervision and Compliance. Customer service, purchasing and supplies procurement, property accounting management, budget analysis and preparation, activities coordination, request for proposals, (RFP), bid package preparations for further improvements and property rehabilitations including on-site supervision per construction phases and daily preventive
LAS DUNAS BEACH APARTMENTS / VACATION RENTALS
Manager, June 2009- Present
Overall operations supervision, from sales & marketing to reservations. Purchasing and supplies procurement. Vacation renters and guest attention. Housekeeping supervision and from financial reporting to regular and extraordinary maintenance. Activities coordination including caterings and food & beverage organization
LUFTHANSA TECHNIK / FULLER PUERTO RICO
Aircraft and Facilities Contract Compliance Manager, July 2015- June 2016
Overall supervision of two maintenance contracts, Facilities (Offices and Common areas) and Aircrafts (Spirit/Jet Blue). Contract compliance and monitoring, direct supervision of 15 employees. Logistics planning for Airbus 319, 320 and 321 aircrafts cleaning and maintenance. Quality Control, recycling and environmental management including hazardous and non-hazardous materials.
RESURGENS INC. — Multi Site Properties, PR
Senior Property Manager, 1995 to 2009
Acting as Property and Facilities Manager for Resurgens Inc., a private and public property management company for fifteen years gave me the opportunity to gain valuable experienced. Among my responsibilities were customer service, purchasing and supplies procurement, property accounting management, rent collection and daily operations supervision, budget analysis and preparation, activities coordination, request for proposals, (RFP), bid package preparations for further improvements and property rehabilitations including on-site supervision per construction phases and daily preventive maintenance. Company personnel hiring, training, supervision and termination procedures according to human resources, state laws, property marketing trough different channels to attract potentials customers and renters.
Career
Progression
Private Business Experience
MARTINAL MANAGEMENT. — San Juan, PR
General Manager, 1992-1994
Operations supervision including maintenance, preventive and major improvements, Budgeting, Personnel recruiting, Rent collection, Occupancy screening, HUD regulations compliance, Contractors and suppliers selection trough a Bid process.
Marketing and public relations with the communities, state and federal government agencies. Need assessment reports preparation for future major improvements within the properties under supervision.
MULTEX
Owner 1986-1992
Residential, Commercial and Industrial exterminating services company
Achievement Highlights
Earned repeated commendations for resident initiatives in the communities
Electronic Libraries creation in all the communities
Helping and training the communities for Small Business developments like small groceries stores and jobs within their own community
Education
UMET — Aguadilla, PR
Business Administration 2016-2020
Languages
Spanish and English
Technology
MS Office (Word/Excel/PowerPoint), Windows (all), Property Software’s like
CAM II, Rent Right, Yardis.
Other Skills
and Activities
Sports activities such as Summer camps for boys and girls, Recreational Family Days with the communities, Elderly activities coordination. Track and field, volleyball, basketball experience and Competitive Tennis player (5.0 League Tennis) for more than 30 years.
Jose Francisco
Alvarez
*******@*****.***
Jose Francisco
Alvarez
*******@*****.***
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